kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

Visit Website

Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“What an amazing house! We didn't want to leave. All the rooms were spotless and full of everything we needed. The cinema room was the highlight for us, close second to the hot tub!”

kate & tom's 5 star review on 22nd July 2017

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Posted 7 years ago

“Efficient and helpful service although it would be preferable to deal with the same person throughout the process.”

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Posted 7 years ago

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Thank you ever so much for your review Rodney. I am so glad that you have had a helpful service. Thank you for your feedback, unfortunately due to our team having some part time members and us having a small sales team, sometimes it is difficult to ensure only one person deals with any one enquiry, but I will certainly pass on your feedback. I hope you and your party had a great stay at Hill House. Jessica, Head of Client Services

Posted 7 years ago

“Kate and tom's made the whole experience easy and dealt with all ur needs.”

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Posted 7 years ago

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Thank you very much for your review Lindsay. I am glad that you had an easy booking experience. I will be sure to pass your kind words onto our team. I hope you and your party had a great stay at The Shed. Jessica, Head of Client Services.

Posted 7 years ago

“Two dishwashers, plenty of everything and clean, with plenty of parking and a secure garden to keep little ones safe.”

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Posted 7 years ago

“Very efficient booking and were able to answer the questions I had.”

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Posted 7 years ago

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Thank you very much for your review Nisha, we try to ensure that we answer all questions guests have to make sure that you can have the most enjoyable time on your holiday. I hope you and your party had a great stay at Beechgrove House. Jessica, Head of Client Services.

Posted 7 years ago

“Easy booking process, lots of regular information about the process and the property, always easy to get through on the phone, prompt coming back with information.”

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Posted 7 years ago

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Thank you very much for your review Fiona, I am very glad that you feel like it was an easy booking process, and thank you for your kind words. We try to ensure that we get back with any information a guest may need as quickly as we can to ensure there are no worries ahead of your stay. Jessica, Head of Client Services

Posted 7 years ago

“We loved the location and the house. Only negative for us was there was no gas for the bbq and no firefighters for log burner (as stated). Other than that a brilliant time with lots of memory making. 🙂”

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Posted 7 years ago

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Thank you very much for your review, I am so glad you loved the house and location. Many apologies for the lack of gas and firelighters, I will take a look into this. I hope you and your party had a great stay at River Wye House. Jessica, Head of Client Services

Posted 7 years ago

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Posted 7 years ago

“We were provided with excellent and accurate information and were given an efficient and professional service from our first enquiry until after our visit was over.”

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Posted 7 years ago

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Thank you ever so much for your review Susan. I am so happy that you feel like you have received such good service, I will be sure to pass on this information to the team. I hope you and your party had a great stay at Tregulland. Jessica, Head of Client Services

Posted 7 years ago

“Very pleasant and helpful staff. Helpfulprior and welcome information.”

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Posted 7 years ago

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Thank you very much for your review Lynda, I will be sure to tell the team your kind words. We try to ensure that we give you all the information you need before your stay to ensure you have no worries or questions ahead of your stay. Jessica, Head of Client Services

Posted 7 years ago

“The Lindens is the perfect house for a large informal family party with children of all ages. The extensive garden with tennis court, trampoline, games room and perfect pool meant it was often difficult to prise people away to visit the neighbouring beaches or the castle. The house is huge and well equipped. We should however note a few points of detail. The pool floor was very dusty on arrival. There was a large glass on the wall by the life belt. It was not locked on arrival and after it was cleaned on Monday morning the lock was not put back on. The lock is hard to use. The storage area was unswept. There were large brambles sticking out behind the cover roller. The end of the pool cover is torn. There are many brambles at head and body height coming out of the hedge on the path to the side bin gates and games room above the back terrace making it hard to walk along and potentially harmful for children. . The manual refers on page 3 to a Nick Northover. He did not appear. We were given a contact number for Brett who was unavailable on our arrival as he apparently chose that time to be on the wrong side of the tide in Poole harbour. Mobile reception proved poor so it was annoying that nowhere were we told to dial 9 to get an outside line for the land line. The cot and extra child's bed we asked for were not in place on arrival, when delivered did not have a bottom sheet and eventually a duvet cover was provided for this. . We could find no sun shades for the terrace tables. There were many dead light bulbs and a loose fitting in the shelf lights in sitting room. There should be hooks or wedges to keep terrace doors from slamming shut in the wind. The kitchen table finish is sticky. A new non-stick saucepan is required. One of the WCs on the ground floor has no lock. We could find no instructions on disposing of rubbish. A second bin in the house for recycling would be useful. There are no instructions as to how to use the TV, essential given that the sky box needs rebooting and is located in a corridor cupboard. The only person to appear in the morning before our departure was the window cleaner.”

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Posted 7 years ago

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Hello Lesley, Thank you for taking the time to give us your constructive feedback, this is always important to hear and we will certainly be passing your comments onto the property owner to make improvements for future guests. I will be in touch shortly to discuss the issues that you faced further. Best wishes, Jessica Head of Client Services

Posted 7 years ago

“Happy with the service we got from Kate & Tom kept in contact with us all the way through.”

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Posted 7 years ago

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Thank you very much for your review, I will be sure to pass on your kind words to the team. I hope you and your party had a great stay at The Lodge. Jessica, Head of Client Services

Posted 7 years ago

“this was our third consecutive year that we have booked our holiday with kate & toms, which attests to our complete satisfaction with them”

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Posted 7 years ago

“We booked the old rectory for 14. It was fabulous. Everything we needed and beautiful, clean and comfortable. Caroline is extremely helpful and hands on and the outside caterers Piece of Cake, we used for our special evening were amazing for both for and service, Highly recommend all or it.”

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Posted 7 years ago

“Bit slow service at the beginning when j was trying to confirm I had reserved the property but overall excellent service and very informative.”

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Posted 7 years ago

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Thank you very much for your review Kimberley. I am sorry about the slow service at the beginning but I hope that you and your party had a great stay at The Old Rectory Country House. Jessica, Head of Client Services.

Posted 7 years ago

“Always friendly & helpful when making enquiries & booking. Sent emails at every stage & immediately on return.”

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Posted 7 years ago

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Thank you very much for your review Lynn, we always try to be friendly and as helpful as we can to ensure you have an enjoyable holiday. I hope you and your party had a great stay at Bristowe Hill. Jessica, Head of Client Services.

Posted 7 years ago

“Efficiency and helpfulness”

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Posted 7 years ago

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Thank you very much for your review, I will be sure to pass this on to the team. I hope you and your party had a great stay at Penpol! Jessica, Head of Client Services

Posted 7 years ago

“Basically we had a jolly good time in a lovely house . ladies of all ages together on a hen weekend. my daughter the bride thoroughly enjoyed herself”

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Posted 7 years ago

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Thank you for your review Susan. I am so glad that you had a great stay at Skyhaus! Jessica, Head of Client Services

Posted 7 years ago

“Kate and Tom's provided us with access to this great property and were very efficient in arranging our stay and were very prompt in returning our security deposit without having to chase for it.”

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Posted 7 years ago

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Thank you very much for your review John. I am very glad that you think these things, I will be sure to pass on your kind words to the team. I hope you and your party had a great stay at Eastlands. Jessica, Head of Client Services

Posted 7 years ago

“Great customer service booking holiday. Very helpful housekeeper. Fab house”

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Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews