kate & tom's Reviews

Name: kate & tom's
Rating: 4.73

4.7 Rating 1,520 Reviews

96 %

of reviewers recommend kate & tom's

4.7

Based on 1,520 reviews

Customer Service
Communication Channels	Telephone, Email

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About kate & tom's:

We’re a small company with one big wish: for you to enjoy an extraordinary holiday, celebration or adventure.

We’re all about good times and friendly luxury.

Making extraordinary memories. Whatever the occasion, whatever the backdrop we have an incredible house for you.

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Phone:

01242 235151

Email:

hello@kateandtoms.com

kate & tom's 5 star review on 22nd January 2020

Nikki

kate & tom's 5 star review on 24th October 2019

kate & tom's 5 star review on 28th April 2019

Anonymous

Anonymous // 01/01/2019

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“After issues with our initial booking Kate and Tom's couldn't have done more to assist us with finding our property. Their staff were so helpful and continually kept us informed to help resolve everything. I can thoroughly recommend the company. Thank you especially to Charlotte for all your assistance-we had such a good time at Norton Hall.”

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Posted 7 years ago

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Hi Sharon, I'm so sorry to hear you had a little trouble initially but I'm so thrilled everything worked out so well with Norton Hall! It really is so lovely to hear such wonderful things said about my team, I'll be sure to pass your praise back to everyone in the office with a special mention to Charlotte! Jessica, Head of Client Services

Posted 7 years ago

“The interaction was great. All very clear and very reactive”

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Posted 7 years ago

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Morning Marc, Thanks for leaving such lovely feedback! I hope you and your party had a great time at Elephant & Castle, it's one of my favourites! Jessica, Head of Client Services

Posted 7 years ago

“After a rather fraught start when nobody returned phone calls or was able to confirm whether or not The Shed was available, Tom & Kate provided all the information neccessary.”

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Posted 7 years ago

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Good Morning, I'm so sorry to hear you had some trouble with contact. Unfortunately when it comes to availability, as we are an agency, we have to reply on the property owners and occasionally it can take a little bit of time for them to get back to us. I really hope this situation didn't put a dampener and you and your party still had a fabulous stay at The Shed, it is such a wonderful house! Jessica, Head of Client Services

Posted 7 years ago

“They found us an ideal property with no stress and everything was as stated”

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Posted 7 years ago

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Good Morning, It was our pleasure and i'm so pleased to hear that the property so ideal. I hope you and your party had a fantastic time at The Old Byre and Granary. Jessica, Head of Client Services

Posted 7 years ago

“All information clear Welcoming pack on arrival and lovely chocolate cake! All the basics there that we needed, tea, coffee, cleaning stuff etc..”

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Posted 7 years ago

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Morning Karen, Thanks ever so much for taking the time to leave a review. I am so thrilled that you had such an enjoyable stay at Alcester Farmhouse, we know how good that chocolate cake is! Jessica, Head of Client Services

Posted 7 years ago

“The website was very user friendly and the follow up telephone calls/e-mails were extremely pleasant and helpful. We loved the house and it absolutely matched up to the description on the website. The only issue, presumably just bad luck and no ones fault, was that we had two days with no hot water. The house depends on a village wood burner and that went down and the back up emersion heater did not make the water hot, only tepid.”

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Posted 7 years ago

“Firstly sourcing the house and then answering all my questions quickly and accurately and supplying us with all the best picks of the area. We had an excellent weekend the children loved it ,there were so many things to occupy them. The adults enjoyed it there were so many things to occupy us and the house was very relaxing and interesting and enveloped in quite stunning views.”

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Posted 7 years ago

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Morning Judith, It was absolutely our pleasure to help find you and your party the perfect house. I'm so pleased to hear that everyone enjoyed themselves so much, Dart Valley certainly is a very special house. Jessica, Head of Client Services

Posted 7 years ago

“Great communication. Easy to deal with”

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Posted 7 years ago

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Morning Peter, Thanks so much for your feedback, i'll be sure to pass it back to the wider team here in the office. Jessica, Head of Client Services

Posted 7 years ago

“Always very helpful and kept us informed promptly and throughout the whole process.”

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Posted 7 years ago

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Hi Sharon, Thanks so much for taking the time to leave a review. My team work really hard to ensure that our guests are always given the most up-to-date information when it comes to their stays and I'm so pleased to hear that's how you felt. Jessica, Head of Client Services

Posted 7 years ago

“By having sufficient bedrooms in a beautiful house to bring our family together - but with privacy”

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Posted 7 years ago

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Hi Jennifer, So lovely to hear one of our houses played a small part in bringing your family together. Marsden Manor really is a special house and it's certainly one of our favourites here at kate and tom's HQ! Jessica, Head of Client Services

Posted 7 years ago

“Plenty of space for a family holiday and lots for the grandchildren to do. Very comfortable and warm.”

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Posted 7 years ago

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Hi Edward, Thank you ever so much for taking the time to leave a review. I'm so thrilled to hear your family had such an enjoyable stay at Cedar Grange. I will be sure to pass on your kind words to the owner and the wider team here in the office. Jessica, Head of Client Services

Posted 7 years ago

“We've used Kate and Toms for the second year. Great houses on their books. All very helpful whenever contacted.”

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Posted 7 years ago

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Hi Tarinder, Great to hear you you're a returning customer, I hope you and your party had a wonderful stay at Burghwood Hall and we look forward to helping you plan your next stay with us! Jessica, Head of Client Services

Posted 7 years ago

“Helpful staff and quick replies to emails. Good check-in service.”

kate & tom's 5 star review on 13th April 2017

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Posted 7 years ago

“Ease of booking the property; unrestricted access to the owners of the property; addressed all my questions patiently.”

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Posted 7 years ago

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Good Afternoon Chidozie, We love hearing from guests upon their return from one of our houses, especially when they've had such a wonderful stay! We're always happy to answer questions, no matter how many - it's what we're here for! Jessica, Head of Client Services

Posted 7 years ago

“The Mill was just beautiful - spacious, well equipped, warm, clean and inviting. And the location was excellent with plenty of walks to pursue. Plus it was safe for young children. Highly recommended.”

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Posted 7 years ago

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Good Afternoon, Thank you ever so much for taking the time to leave such a lovely review. I'm so pleased to hear you enjoyed your stay at Heiton Mill so much. I'll be sure to pass your praise back to the owner. Jessica, Head of Client Services

Posted 7 years ago

“The service leading up to our stay was great, and the house itself beautiful.”

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Posted 7 years ago

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Hi Sara, Thank you ever so much for taking the time to leave a review. I am thrilled to hear you found our service to be so good, we work really hard to ensure our guests get the best service. Jessica, Head of Client Services

Posted 7 years ago

“Good descriptions of properties. Easy booking process with cheerful pleasant staff.”

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Posted 7 years ago

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Hi David, Thanks ever so much for your kind words. We love hearing from guests once they've stayed with us. We hope you had the most wonderful stay at Wellacres. Jessica, Head of Client Services

Posted 7 years ago

“Very easy to deal with throughout the process, it was clear what needed to be done at every step. The directions we were given to get to the house were spot on and easy to follow and Alison was very friendly and did exactly what she said she was going to do! The cake, bread, milk and butter were a lovely touch too - thank you.”

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Posted 7 years ago

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Hi Maddie, Thanks ever so much for taking the time to leave a review. I really am so thrilled to hear that you had such an enjoyable stay with us, i'll be sure to pass your kind words back to Alison and the wider team. Jessica, Head of Client Services

Posted 7 years ago

“Great family house, clean and lovely position. To be ultra critical a few more checks could have been made with things like batteries in tv remotes, a few light bulbs, a blocked drain which had obviously been going on before our arrival, security lights which were on day and night - we could not find any way to turn them off and they did shine into some of the bedroom windows. But these were all all small things and did not mar our holiday, just telling you for the benefit of the next guests!”

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Posted 7 years ago

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Good Afternoon Juliet, Thank you ever so much for taking the time to leave a review. I really am thrilled to hear that you and your family had such a wonderful stay at Holmegate House. With regard to your feedback regarding the house I have passed this back to the house managers who will ensure all is looked into and I'm sure all future guest will thank you for it! Jessica, Head of Client Services

Posted 7 years ago

“Excellent service and correspondence all of the time.”

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Posted 7 years ago

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Hi Jen, Thanks so much for taking the time to leave a review. I'll be sure to pass your kind words back to the wider team. Jessica, Head of Client Services

Posted 7 years ago

kate & tom's is rated 4.7 based on 1,520 reviews