Kara Group Reviews

Name: Kara Group
Address: Interweave House, Old Power Way, Lowfields Business Park, Elland, Calderdale
Rating: 4.35

4.4 Rating 206 Reviews

82 %

of reviewers recommend Kara Group

4.4

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Kara Group:

UK supplier specialising in medical uniforms and scrub suits for health and wellness businesses. We provide high quality scrub suits made from highly functional materials that also bring elements of style, comfort and technology to our customers' wardrobes. We have ranges that suit multiple price points, order sizes (from an individual to an entire practice or hospital) and design requirements. If you work within the medical, dental, veterinary or beauty professions, Kara is the place to source your uniforms. We are exclusive UK suppliers of Wonderwink scrubs and Jaanuu medical scrubs.

Visit Website

Phone:

1484 508302

Email:

info@karagroup.co.uk

Location:

Interweave House, Old Power Way,
Lowfields Business Park,
Elland
Calderdale
HX5 9DE

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Kara Group 5 star review on 27th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my first order on 22/10/2020 and no delivery until 28/10/20. I called for update and only to find out that the colour I ordered was “out of stock” but still showed in stock when I was ordering. Did receive an email saying After ordering that “we are getting your order ready”. No one bothered to inform me. Very bad service. Requested for refund.”

Helpful Report

Thank you for taking the time to leave a review. We're really sorry for the inconvenience that you experienced, this isn't the sort of service we would like to offer our customers and appreciate your feedback. As there has been an unprecedented demand for scrub suits given the current global pandemic an emergency order had to be dispatched leading to an administrative error and the unavailability of your requested scrub pants wasn't picked up on. We're working tirelessly to improve our systems and provide for our NHS Key Workers and hope you can understand this isolated oversight. If there is anything else that we can do for you or if you have any further suggestions, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

“Sizes were hilariously bad. Medium was equivalent to XXL - I could fit myself into the trousers twice, once into each leg. Will be returning them.”

Helpful Report

Hi Kevin, Thank you for taking the time to leave a review. We always appreciate hearing feedback from our customers. We're sorry the sizing of your items wasn’t as you expected; as the Jaanuu and WonderWink ranges are both sourced from the USA, the sizing does differ to the UK. We do provide size guides on each item and highly recommend you check which size would fit you best before ordering. If you have any doubt prior to ordering, you can always reach out to the team for advice or recommendations which might have swayed you against a negative review in this instance. If there is anything else that we can do for you or if you have any suggestions on how this could be further highlighted on the product pages, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

“Great trousers. Very comfy Defenitly recommended”

Helpful Report

Hi Dorota, Thank you for taking the time to leave a review! It's great to hear you're happy with your purchase. Don't forget to follow our Instagram page @KaraUK_Official to get information on our latest styles, coupon codes and giveaways! If there is anything else we can do for you, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

“Brilliant stuff. The only thing, and this is more funny than annoying, two days AFTER my order was delivered I got an email from Kara telling me my order was "on its way". I was wearing one of the scrubs when I read it. ;)”

Helpful Report

Hi Ricky, Thank you for taking the time to leave a review! It's great to hear you're happy with your purchase and early delivery - sounds like a pretty good problem to have! Don't forget to follow our Instagram page @KaraUK_Official to get information on our latest styles, coupon codes and giveaways! If there is anything else we can do for you, please don’t hesitate in reaching out. Best wishes, The Kara Team info@karagroup.co.uk

“Lovely quality smart scrubs, washes well.”

Helpful Report

Hi there, Thanks for taking the time to leave a review! It's great to hear you're happy with your purchase. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01484 508302. Kind regards, Kara Customer Services Team

“I love the fabric , good service”

Helpful Report

Dear Maria, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01484 508302. Kind regards, Kara Customer Services Team

“Loved the scrub pants that I was waiting for to match the top! Fast delivery and great service!”

Helpful Report

Dear Nora, Thanks so much for leaving us a review! We love to hear when customers are pleased with their order, and really appreciate you taking the time to review us. We hope you really enjoy wearing your Jaanuu scrubs at work. If you do have any queries or further comments, please don’t hesitate to get in touch with our customer services team on 01484 508302. Kind regards, Kara Customer Services Team

“Good web site, easy to order event from France. Delivery fees aren t too expensive, it would be helpful to have the prices in foreign currencies (euros) Delivery Time was shoter than I experted. Great quality of all scurbs, hope they will be comfy for everyday worktime”

Helpful Report

Dear Rosa, Thanks for your review. It’s great to hear that you were happy with your scrubs purchase. We've noted your suggestion of displaying prices in Euros. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on +44 1484 508302. Kind regards, Kara Customer Services Team

“Very fast and efficient service and very helpful staff. Being a dog groomer I was interested in the veterinary scrubs, I had a lot of questions about the different materials and found exactly what I was looking for.”

Helpful Report

Good afternoon Louise, Thank you for taking the time to leave a review! We pride ourselves on our query response and delivery times, and it’s always great to hear that this is appreciated. We hope you are finding the scrubs very comfy. If you do have any queries or further comments, please don’t hesitate to get in touch with our Customer Services team on 01484 508302. Kind regards, Kara Customer Services Team

“Had a parcel thrown in the garden ( I don’t allow parcels to be left) and my dog at the whole parcel as I have a very big dog. And even though parcel force have agreed its their fault and except liability Kara aren’t willing to claim for it to issue me a refund. I’m still waiting a reply from them.”

Helpful Report

We have tried to ring Claire to discuss, unfortunately the number she has give is incorrect. Also contrary to her advises from Parcel Force, we are unable to reclaim any of the cost of these orders back from the carriers, even if they were proven liable. As a gesture of goodwill we have offered to replace the goods ordered and would also be able to offer a full credit if preferred

“Products are great . Lovely colour and nice cotton - but the delivery process was a nightmare which in fairness was down to Parcelforce but still it was not a good experience .. I will order from Kara again as the products are good and just hope this time the delivery process is better”

Helpful Report

“Unfortunately, I am still yet to receive my delivery over a week following purchase. Parcel force have failed to deliver my items on two occasions despite someone being available at the delivery address, nor did they provide a delivery slip and therefore I am completely unawhere of the whereabouts of my delivery. I have also now had to pay an additional £5.50 for redelivery, despite Parcel Force providing a completely incompetant service. Because of this, regretfullably, even if I am completed happy with my items I would not order from Kara again because of this delay despite these being essential items for work use.”

Helpful Report

“Bought these scrubs for work as didn’t fancy the stand ones. Very pleased- good for and great quality. Would recommend.”

Helpful Report

“Fast delivery and great service... Love the quality of this uniform”

Helpful Report

Dear N C Tichbon, Good afternoon (name), Thanks so much for your review! It’s great to hear you’re happy with your order, and we really appreciate your feedback. If you have any queries or comments you’d like to give us, please don’t hesitate to get in touch with our Customer Services team on 01484 508302. Kind regards, Kara Customer Services Team

“Your sizing is huge. I took the smallest size which I normally have everywhere and I could literally fit another person with me in the trousers which were supposed have a nice fit according to the picture. I’m not happy that I had to pay twice for postage and waste £8 because you don’t give accurate information on your website and don’t make products according to the world wide sizing standards and don’t provide a return label (according to your website) if the product is not damaged and the correct item was sent. This order was a waste of money and time.”

Helpful Report

Good morning Natalia, Thanks for taking the time to leave us a review. We're sorry to hear you're disappointed in your purchase. As these scrubs are sourced in the United States, the sizing is not UK standard. We try our best to make our sizing guide as accurate as possible, and we apologise if you feel this isn't clear enough. We've passed your feedback onto our management team to review this and see if we can make any further improvements. As you've said above, we don't cover the cost of returns as standard, however, if you would like to send us a copy of your postage receipt we would be happy to provide a discount code for this amount from your next purchase with us. If you have any further feedback you'd like to give, or if you have any queries, please don't hesitate to get in touch with our Customer Services team on +441484 508302, or you can email us at info@karagroup.co.uk. With kind regards, Customer Services Team Kara

“Love the items purchased and had no issues returning those I did not want (ordered a few different ones to try). Refund was sorted quickly. Good quality items.”

Helpful Report

“Really happy with my scrub trousers. Super fast delivery too! Thanks”

Helpful Report

“Great service and good quality products. If I had one tiny criticism....the tops are quite long. A bit too long for me. The staff were very helpful and efficient. I will purchase from them again.”

Helpful Report

“I’m delighted with the scrubs I bought. They fit beautifully and feel very comfortable. So much nicer than the frumpy unisex scrubs I had before.”

Helpful Report

“The quality is amazing! The fit is perfect! Delivery is fast! And they look amazing on, Thankyou!”

Helpful Report

Kara Group is rated 4.4 based on 206 reviews