Kaboodle (UK) Home Appliance Installation Service Reviews

Name: Kaboodle (UK) Home Appliance Installation Service
Address: Unit 5 Motorway Industrial Estate, Babbage Road, Stevenage, Herefordshire
Rating: 4.84

4.8 Rating 1,381 Reviews

96 %

of reviewers recommend Kaboodle (UK) Home Appliance Installation Service

Company Reviews

Metrics

Info

4.8

Based on 1,381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0203 191 1077

Location:

Unit 5 Motorway Industrial Estate,
Babbage Road,
Stevenage
Herefordshire
SG1 2TU

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Kaboodle (UK) Home Appliance Installation Service 5 star review on 17th November 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived on time, removed old dishwasher, installed new dishwasher, all in under thirty minutes, what an amazing service. I highly recommend Kaboodle.”

Helpful Report

Posted 1 month ago

“Ashley from Kaboodle installed my new semi-integrated dishwasher. Gave me notice of expected arrival time and arrived promptly, Old machine removed quickly, new machine installed quickly and carefully. Ashley was polite, friendly, efficient, and worked tidily. He took great care to ensure all the seals were tight (no leaks) and the new machine fitted flush with the existing cabinets. Having seen some bad reviews of Kaboodle I was apprehensive, but there was no need. Ashley was excellent and I am very satisfied with the work,”

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Posted 2 months ago

“very good service Jamie and Seb arrived with the AEG washing machine and took the old one out fitted new one job done excellent service, two very nice friendly fitters.”

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Posted 2 months ago

“Kaboodle arrived on time with my Smeg fridge from John Lewis.The appliance in a box needed carrying 4 floors up a stairwell.Unfortunately driver and his assistant couldn’t find enough excuses not to help carry it and left it on the ground floor.Just lazy!”

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Posted 3 months ago

“Had my hob replaced yesterday by Ruben and Jamie, what a team. friendly and helpful kept me notified. would highly recommend.”

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Posted 6 months ago

“Ryan and James replaced our washing machine with such care and consideration. They removed the old machine quickly and efficiently, changed the connection of our new washing machine from a plug to hard-wire it with no hassle. They even took the time to ensure the cupbard door fitted and lined up neatly with the worktop and units. They went above and beyond and their attention to detail was much appreciated!!”

Helpful Report

Posted 7 months ago

“Waited over 2 weeks for delivery and installation. Incorrectly installed dishwasher, leaked in cupboards. Called immediately he returned and said dishwasher was faulty. Had to get manufacturer out, it was incorrectly installed by fitter and was not faulty. Your fitter also damaged plinths and myson heater front panel. I have sent photos of damage to your customer service team a week ago and have not received a response, also rang twice to chase up but no response.”

Helpful Report

Posted 7 months ago

“On 1 March 2024 Jamie and Paul delivered and fitted our replacement Bosch dishwasher.Their work was first class Thank you”

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Posted 8 months ago

“Amazing, 1hr notice before delivery. The lads unpacked the item, put it in the room we wanted. Excellent.”

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Posted 9 months ago

“We had Kamil and Krystan install our appliance today and and the service they provided was outstanding. Many thanks.”

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Posted 11 months ago

“Mudeer and Nathan fitted a new fridge/freezer today. It was arranged through the manufacturer, so I didn't have a choice on who was sent to do the installation. These chaps were a delight: respectful, polite, tidy, courteous and friendly. The fridge/freezer is still settling so I'll tell you here if it doesn't work when I switch it on! If I do have to organise an installation myself, I'll be booking through Kaboodle. Thank you!”

Helpful Report

Posted 11 months ago

“Order #11194060 Appliances direct assured me my delivery would be about 5 days, 15th November. Kaboodle however gave me the nearest date as the 28th November. No helpful response from Appliences Direct for such a delay other than Kaboodle have had the appliance since the day after order! If my purchase does not arrive on the 28th all hell will be set loose!!!”

Helpful Report

Posted 11 months ago

“Installed built in Microwave combination oven arrived on time ,very efficient removed old microwave and installed set up and explained. Great service”

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Posted 1 year ago

“had a BUILT IN GAS DOUBLE OVEN - BLACK delivered and installed this morning and it was done well and perfectly Thank you”

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Posted 1 year ago

“Matt and Craig were very professional and accommodated the situation where I was on a interview whilst wfh when they fitted the dish washer.”

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Posted 1 year ago

“9th August - I am awaiting new integrated Washer Dryer (Order #2568397). I get a call about 40 minutes ahead of arrival. Having worked in retail up until 2004 (and delivered appliances myself) I was worried that a 1st floor flat removal of old and installation of new...was bound to cause some problem. Not so - just a simple tale of extremely good service. 2 guys who could not have been more helpful. They cradled appliance up the stairs and did everything so professionally. I had heard of Kaboodle via the occasional advert and can now say without any reservation that if they turn up on your delivery schedule for any appliances - no more worries. If you ask me in a year's time what I paid for delivery and installation I won't remember the exact cost - but I'll remember how seriously good their service was for many years. Thank you.”

Helpful Report

Posted 1 year ago

“The work was horrible. They just delivered a dishwasher from Miele. While trying to remove the old machine, they broke something and then left the new machine in the middle of the kitchen and departed. What terrible service! Two inexperienced young boys. This company's service is simply awful.”

Helpful Report

Posted 1 year ago

Dear M Sabet, We apologize for any inconvenience caused during the delivery of your Miele dishwasher. Our engineers discovered a leak in your existing pipework, and our policy prevents us from connecting to faulty water systems to avoid further damage. We advised you to seek an experienced plumber to replace the perished valve causing the leak. We apologize for any inconvenience caused and appreciate your understanding.

Posted 1 year ago

“Probably one of the worse experiences of customer service I've seen in a long time! I'd arranged for someone to be there to accept the delivery but the driver turned up, didn't bother calling and drove off! He then wouldn't answer the phone, only sent text messages and his texts were awful - he couldn't give a damn. He was dishonest and incredibly sarcastic in his replies. Then, to add insult to injury I phone the office and they don't care either. They wash their hands of it, don't try and arrange a re-delivery and simply tell you to call Appliances Direct. Anyone considering using Kaboodle should go elsewhere. They have cost me time and expense.”

Helpful Report

Posted 1 year ago

Dear Customer, We apologize for any inconvenience caused with our customer service. We did call you one hour ahead of time and our engineer arrived at the scheduled appointment. However, the person you arranged to be at the property was not present, and after waiting for half an hour, our engineer had to proceed with other appointments. We regret any miscommunication and appreciate your understanding.

Posted 1 year ago

“Jason W & Brandon W worked very well and got our washer dryer into its spot 👌”

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Posted 1 year ago

“I’m sorry to say that Kaboodle haven’t lived up to their reputation as a premier appliance delivery and installation company. Firstly, they send me a text message about my delivery and ask questions about natural gas or LPG - I’ve purchased a Miele washing machine and tumble dryer and not a cooker! Then I’m offered a delivery date as long as it’s a Tuesday. I’m flexible, but Kaboodle clearly aren’t. I wouldn’t use Kaboodle out of preference, but clearly Miele do. My only solution is to cancel my order with Miele and use one of their approved distributors who are more flexible with delivery options.”

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Posted 1 year ago

Kaboodle (UK) Home Appliance Installation Service is rated 4.8 based on 1,381 reviews