Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,627 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 22nd October 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did you invest with wrong wrong platform form, Paybackintld@ Gmâıl. Com can help recover it”

Helpful Report

Posted 1 week ago

“The main point of opening this app is to send money. And when you do so, the first 2 boxes you click on are veeeery slow to respond. One has to refresh a couple of time before it reacts!”

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Posted 3 months ago

Hi Aeron, thank you for your review and for raising your concern about this matter. Your input is valuable, and we will consider it as we work on improving the app. Our goal is to make your experience as smooth and efficient as possible, and we appreciate your patience as we make these adjustments. 🙏

Posted 3 months ago

“In the early stages before when i started sending money, the flow of transaction was very quick and smooth and the money sent was received or credited quickly, like in a flash. However lately, i had experienced twice that my family members did not get the money right away and it took like 2 weeks before it was received and that proof from the receiving bank are needed to be provided which was not happening before. So, i am just wondering what’s goin’ on now?”

Helpful Report

Posted 3 months ago

We can confirm receipt of your complaint. We apologize that you had to experience this. We appreciate this opportunity to explain what happened to your transaction. We used Bancnet Instapay to process your transaction, which is a system operated by Banko Sentral ng Pilipinas. In a way, that system serves as a bridge for various Philippine banks so your money can be sent faster (can take as fast as a few minutes). Then the feedback, if the transaction is credited or undelivered (e.g. account number provided does not exist, returned by the bank) will be coming from the recipient bank, which in this case would be BPI. However, BPI had system maintenance, maintenance that's supposed to be for disbursement only, but for some reason, it also affects the inward transactions, including the remittances. Factors like this are beyond our control as we heavily rely on the recipient's feedback. We will appreciate your understanding, and we thank you for your continued use of our service for your remittance needs.

Posted 3 months ago

“Finding difficult to enter the amount. Please see video. I hole you improve this please. Thank you.”

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Posted 5 months ago

“The process flow is normal”

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Posted 5 months ago

“I encounter problem on my remittance please help me”

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Posted 6 months ago

Hi, Mark! Thank you for your review. We apologize for any inconvenience you have encountered, and we are here to help you. For us to know further details, please feel free to email us at info@kabayanremit.com

Posted 6 months ago

“This apps is secured and fast but this past few months I cannot send money from my apps im just using the website.”

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Posted 7 months ago

We're sorry to hear you've had issues with our app, Jellene. We recommend reinstalling and updating the app to see if that resolves the problem. If the issue persists, please don't hesitate to send us more details at info@kabayanremit.com so we can take a closer look. Thank you 🙏

Posted 6 months ago

“Overprotective sometimes.”

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Posted 7 months ago

Hi Romie, thank you for your feedback and raising your concern. We sincerely apologize for any inconvenience you have experienced with our service. We prioritize your safety by following the terms and conditions to protect your transactions. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 6 months ago

“not satisfied the echange rate of canadian $...make it higher”

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Posted 7 months ago

Hi Genara, thank you for your feedback! Our exchange rate is usually higher than the market prevailing rate. Rest assured, we are committed to providing you with the best possible service. 😊✨

Posted 7 months ago

“I hope you give points to every remittance we sent, that we can use as transaction fee.”

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Posted 7 months ago

Hello Kristine! We greatly appreciate your feedback and recommendation. Thank you for entrusting us with the transfer of your money to your loved ones. We're thrilled to hear your excellent suggestion and are excited to let you know that we're already working on it! 😍 If you have other concern or recommendation, please feel free to email us at info@kabayanremit.com

Posted 7 months ago

“Have encountered transaction that took so long to be completed. Please see attached photo.”

Helpful Report

Posted 7 months ago

Hi, Beth! We sincerely apologize for the inconvenience. Please be aware that the processing time for each transaction may vary depending on online availability and compliance review. However, rest assured, we are fully committed delivering your funds to your loved ones as promptly as possible. We're looking forward to your next transaction, and if it happens, we'll work hard to meet your expectations. Thank you for your patience and understanding. 🙏

Posted 6 months ago

“good service, didn’t encounter problems with my remittance, just hoping you will have some points also to be earned by simply sending money that can be used as discounts but thanks anyway.”

Helpful Report

Posted 9 months ago

Hello Kabayan! Your feedback and recommendations are greatly appreciated. Thank you for trusting us. Delivering your hard-earned money safely to your loved ones is always our top priority. 🙏 We love hearing your suggestions and want you to know that we are always listening! 🥰 If you have any other concerns or recommendations, please feel free to email us at info@kabayanremit.com.

Posted 9 months ago

“My years of experience with Kabayan remit after completing a remittance I usually receive an email and text confirmation. For the past remittance, I have noticed I only text or just an email. Is this something new? or does it depend on the Kabayan staff who took my call? Would prefer both text and email. Thank you”

Helpful Report

Posted 11 months ago

Hello Kabayan, we appreciate your review! After reviewing your previous transaction, we've confirmed that we do indeed send email and text confirmations. If you requested assistance with sending the money via call, we send both a text and email confirmation. If you created the transaction yourself, we'll send an email confirmation. Thank you and greetings from all of us at Kabayan Remit! 😊❤️

Posted 10 months ago

“sometimes keep wanting you to keep verifying yourself or when there is a problem picking up the money in the Philippines its hard to find help to talk too.”

Helpful Report

Posted 11 months ago

Hi Kabayan! We appreciate your feedback. Please understand that we conduct verification for your account safety. We apologize if you find it difficult to get assistance. If you have any questions or concerns, here are our 24/7 customer support contact details: you can call us at +1 (437) 886-2999, email us at info@kabayanremit.com, or message us on Facebook at "Kabayan Remit." Thank you for trusting us, Kabayan! ❤️

Posted 10 months ago

“Good service”

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Posted 1 year ago

So happy to hear your feedback! ❤️ We're lucky to have you on board, Honeybal.

Posted 6 months ago

“Exchange rate is reasonable. However, it take 3-4 hours to receive the money. Chat support is very slow on responding your concerns.”

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Posted 1 year ago

Hello Ma. Eliza Vivien, we appreciate your valuable feedback. It's great to hear that you acknowledge our fair exchange rates, and we apologize for any inconvenience caused by processing times and chat support delays. After reviewing your transaction, we processed your remittance within 3 minutes of your request and promptly sent it to our partner bank. Please note that delays may occur due to the online availability of the receiver's bank, which is beyond our control. Regarding your feedback on our chat support, we will thoroughly review the transaction handled by our chat support team as part of our quality auditing process. If improvements are necessary, we will provide additional training and support to our chat support agents. Once again, thank you for your honest feedback. We look forward to assisting you with your next transaction, and we are committed to meet your expectations. Thank you for your patience and understanding. We are always happy to assist you. Best wishes from Kabayan Remit! 🙏

Posted 1 year ago

“march 8 2023 did not remitance my 20 , 000 pesos”

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Posted 1 year ago

Hi Jean, thank you for your review and for raising your concern with regard to this matter. We sincerely apologize for the inconvenience you have encountered. To clarify and upon checking on your account, your transaction last March 8, 2023 is credited. If you have other concern, please feel free to email us at info@kabayanremit.com.

Posted 8 months ago

“To many question is not relevant.”

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Posted 1 year ago

“Good customer service . The only thing i'm not happy with is the official receipt not automatically send to the sender. Instead, a text being sent as proof of the money being sent to the receiver. Receipt is to be sent only upon request. The first company in Uk not sending official receipt if not requested.”

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Posted 1 year ago

“Its show on my kabayan remit na may technical support sa app”

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Posted 1 year ago

Kabayan Remit is rated 4.8 based on 21,627 reviews