Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,627 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 22nd October 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ang bagal !”

Helpful Report

Posted 2 weeks ago

We apologize for the inconvenience caused, Kabayan. We understand your frustration. To assist you further, please share more details about your experience? Feel free to contact us via email at info@kabayanremit.com or call our hotline. We're here to help.

Posted 2 weeks ago

“It is hard to claim the 400 rewards points. When you click claim rewards. Not working. Goes to unlocked rewards don't know how to use it.”

Helpful Report

Posted 3 weeks ago

Hi Kabayan! We apologize for the trouble with claiming your reward points and are looking into it. To redeem rewards, please check your tier: No Tier (0-499 points): No redeemable rewards. Bronze Tier: 15% off transaction fees for 400 points. Please remember to redeem within 90 days as points expire after that period. Only one reward can be redeemed per transaction, and the highest applicable reward will be applied. For more details, please visit this link https://kabayanremit.com/terms-and-conditions-rewards/. For further assistance, contact us at 1(437)886-2999.

Posted 3 weeks ago

“I found the customer service experience to be frustrating, as it takes a long time to get a response and have issues resolved. Additionally, the process of logging into my bank account to complete an Interac transfer is inconvenient compared to other remittance services. The transfer speed is also slower, and it doesn’t arrive within minutes as expected, which can be disappointing when time is crucial. Overall, the service could improve in terms of responsiveness, convenience, and transfer speed.”

Helpful Report

Posted 1 month ago

Thank you so much for taking the time to share your thoughts with us! We really appreciate your feedback, as it helps us improve and better serve our customers. We're sorry to hear that your experience with customer service was frustrating, and we’ll be looking into the flow of communication between our team and customers to see where we can do better. We also apologize for any inconvenience caused by the delivery time. We completely understand how important it is to get transfers done quickly, especially when time is of the essence. Upon checking your transaction history, we see that it was delivered within our typical 1-hour timeframe, which is our goal for transactions under 50,000 pesos, depending on online availability and compliance review. We know you have high expectations, and we’re committed to meeting them. Thank you for choosing us, and we look forward to providing a better experience for you next time!

Posted 1 month ago

“TOOK TO LONG TO PROCESS AND CREDIT THE FUNDS TO THE DESIGNATED ACCOUNT,”

Helpful Report

Posted 1 month ago

Hi Kabayan! We’re really sorry to hear that the process took longer than expected, and we sincerely apologize for any inconvenience this may have caused. We understand how important it is for funds to be credited promptly, and we’d love to look into this further to understand what happened. Could you please provide us with more details about your transaction, such as the date or the amount? This will help us investigate and ensure we improve the process moving forward. For further assistance, please feel free to reach out to us directly. We truly appreciate your feedback and patience as we work to resolve this. Thank you for bringing this to our attention!

Posted 1 month ago

“Higher fee than most remittance companies.”

Helpful Report

Posted 1 month ago

Hi Kabayan! Thank you for sharing your feedback with us. We understand that fees are an important consideration when choosing a remittance service. While our fees may be slightly higher than some others, we offer higher exchange rates than most remittance companies, which can often result in more value for your transfer. We’re always working to provide the best service possible, and we truly appreciate your input. If you have any questions or need assistance, please feel free to reach out!

Posted 1 month ago

“Previously, it was very easy for my family in the Philippines to pick up the money, but now, for the second time in a row, they need to wait two days to claim the money. I do not know if I will be able to continue using your service, Kabayan.”

Helpful Report

Posted 2 months ago

Hello! Thank you so much for your feedback. We truly apologize for the delays your family experienced this time. We understand how crucial it is for you to send money quickly and efficiently, and we want to assure you that we take this matter seriously. If there’s anything we can do to assist you further, please feel free to reach out. We genuinely value your trust and hope to restore it moving forward, Kabayan. 😊

Posted 1 month ago

“The point system does not work even I had transactions there were no points accumulated. The referral points that I should get also did not credit on my account. I contacted the support about this but tgey did nothing. Rates they offer are low and the fee is too high.”

Helpful Report

Posted 5 months ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 5 months ago

“About the referal fee,i totally complete 3 referal but your company didn't give my referal fee.i feel dissapointed about this.”

Helpful Report

Posted 7 months ago

Hi, Carol! Thank you for your feedback and for raising this concern. We apologize for any inconvenience this may have caused. To successfully refer someone, they need to have a verified account and complete a transaction. After checking our records, we see that you have two referrals. The first referral was successful because they have a verified account and have already sent a remittance. However, your second referral's account is still pending verification. If you have a third referral, you may contact them and ask if they have used your invitation link. We appreciate your recommendation, Carol. 😊 If you have any further questions or concerns, please feel free to contact us at info@kabayanremit.com.

Posted 6 months ago

“Pa liit ng pa liit yung palitan . Kaya minsan parang mas ok na mag send between the bank from canada to philippines”

Helpful Report

Posted 7 months ago

Sorry to hear you've experienced issues with our service, Rene. We'll keep doing our best to provide you with fantastic services. Thank you for choosing Kabayan Remit! 😊

Posted 6 months ago

“The waiting for the remit is taking too long...also high transaction fee.”

Helpful Report

Posted 7 months ago

Hi Allan, thank you for your review and for raising your concern about this matter. We'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take 1-2 banking days, as sometimes we need to conduct additional checks or banks may take longer to process. (please note that weekends are not included) We appreciate your understanding and look forward to assisting you with your next transaction. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 7 months ago

“Took time for the receiver to get the money, Palawan needed to follow up your office to remit the money to the Philippine.”

Helpful Report

Posted 8 months ago

Hi Kabayan! Thank you for your review and for raising your concern about this matter. We apologize for the inconvenience you and your receiver have encountered. We'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take 1-2 banking days, as sometimes we need to conduct additional checks or banks may take longer to process (please note that weekends are not included). As of this writing, your transaction is now ready for pickup. If you have any other concerns, please feel free to provide us with more details at info@kabayanremit.com. 😊

Posted 8 months ago

“I referred a friend and she did her first transaction upon registration but Kabayan remit cannot find her payment and it did auto deposit to Kabayan remit therefore she cannot cancel it at the bank”

Helpful Report

Posted 11 months ago

Hello Imelda, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused to your friend. After reviewing our records, we identified a misunderstanding regarding the process for sending the transaction to Kabayan Remit. Rest assured, the concern has been resolved. We appreciate both you and your friend for your cooperation and coordination with our team. We are looking forward to your next transaction 🙏. Best regards from Kabayan Remit

Posted 10 months ago

“Recently, there has been a notable increase in the frequency of delays, which is having a detrimental impact on operational efficiency. While I appreciate the utility of this remittance platform for urgent financial needs, the recent spate of delays has become a significant concern. 😟 Hope it will be addressed soon. Thank you 🙏”

Helpful Report

Posted 11 months ago

Hi Kabayan! Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the delay of your recent transaction. Rest assured, our team is actively working to address this issue and enhance our operational efficiency. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don't hesitate to reach out. We are looking forward for your next transaction and we hope to exceed your expectation 🙏

Posted 10 months ago

“I wasn’t happy with the services of Palawan where I I always send my remittance.”

Helpful Report

Posted 11 months ago

Hello Helen! Thank you for your feedback and we sincerely apologize for the inconvenience regarding the payout center for your remittance. If your preferred pickup location is unable to service your remittance, please note that your receiver can also claim the funds at other payout centers, including M. Lhuillier, LBC, Cebuana, Pera Hub, PSBANK, RD Pawnshop, Robinson Department Store, Tambunting, Villarica, or any branch of Metrobank. For further inquiries or concerns, feel free to reach out to us at info@kabayanremit.com.

Posted 10 months ago

“Need pa ifollow up para maging ok. Same time nabayaran naman agad pero walang confirmation or status ng padala kahit paid na.”

Helpful Report

Posted 11 months ago

Thanks for sharing that. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 11 months ago

“Remittances from Kabayan Remit mostly Feedback OFFLINE FROM METRO BANK. 2 Days To get the Money.”

Helpful Report

Posted 1 year ago

Hi Evelyn, we'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take longer, as sometimes we need to conduct additional checks or banks may take longer to process. Don't worry; we're continuously improving the speed & reliability of our services to provide our customers with an even better remittance experience.

Posted 1 year ago

“Needs improvement, my remittance is always delayed for 2 days, needs to call the call center to sort out the issues.”

Helpful Report

Posted 1 year ago

“I sent the money and to ask few questions but no one was available. I even tried to call the calling card that I have but still no response . I’m not sure if it’s to be trusted.”

Helpful Report

Posted 1 year ago

Hi Helen, thank you for your feedback. Upon checking with our system, you have a previous remittance with us, and it has been successfully credited to your receiver account, which means our company is trusted and reliable. You can contact us anytime at +1(437)886-2999 Ontario, +1(587)287-2580 Alberta,+1(514)545-2701 Quebec,+1(204)202-9343 Manitoba,+1(778)775-9987 British Columbia or via email info@kabayanremit.com. Thank you

Posted 1 year ago

“I have given it a 2 star purely for the confusion of requirements and the length of time it takes to set up. One person says yes that’s everything another person says we need more requirements. It was so frustrating to the point that we almost gave up. I just hope that sending money in future with them will not be as frustrating. Only time will tell.”

Helpful Report

Posted 1 year ago

Sorry to hear you've experienced issues with our service, RB. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 1 year ago

“I have been a kabayan Remit customer since 2018 it was asenso remit then. What I observed this far is the app gets slower and slower compared to when I started. Now when you open the app the rate pops-up taking time. Unlike before, boom right there.”

Helpful Report

Posted 1 year ago

Thanks for sharing that, Rosam. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 1 year ago

Kabayan Remit is rated 4.8 based on 21,627 reviews