Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,627 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 22nd October 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 1 week ago

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

Helpful Report

Posted 1 week ago

“Your customer service is lazy to respond,”

Helpful Report

Posted 3 weeks ago

Hi Joelito, We sincerely apologize for the delay in our response and understand your frustration. We truly value your feedback and are committed to serving you better. In the future, feel free to reach us also through our email at info@kabayanremit.com or our hotline at 1(587)287-2580 for quicker assistance. Your satisfaction is our priority, and we appreciate your understanding.

Posted 3 weeks ago

“nothing resolve with my remittace sent last feb 22 untill now feb 25 nothing ia concrete to your answers so frustrating😡”

Helpful Report

Posted 1 month ago

Hi Raquel, We sincerely apologize for the frustration you’ve experienced. 😞 We’ll continue working harder to serve you better. Thank you for your patience and understanding.

Posted 3 weeks ago

“Poor customer service”

Helpful Report

Posted 1 month ago

Hi Kabayan, We sincerely apologize for the inconvenience caused by the delay in your transaction. While delays are a rare occurrence, we understand that it’s never an excuse for any delays. Upon reviewing your transaction, we found that the delay was due to our partner bank's system maintenance, which unfortunately may have affected the timing of your transfer. Please rest assured that we're committed to improving your experience with us, and we're working closely with our partners to prevent this from happening again in the future. Thank you for your patience and understanding, Kabayan. We truly appreciate you giving us the opportunity to serve you, and we’ll do our best to ensure your next experience is much smoother!

Posted 1 month ago

“Very poor apps”

Helpful Report

Posted 3 months ago

Thank you for your feedback, and we apologize for any inconvenience you experienced with our service, Baby Lita. Screen transitions and effects or some setup with the user settings sometimes affect the app's usability. I've checked your account, and we're happy this concern has been resolved with our customer service. Feel free to contact us with any further concerns or anything we can assist you with, Kabayan. 😊

Posted 3 months ago

“Don’t use this app. Charges are a lot, yet they still don’t seem to make it worth it every transaction. There’s no transaction that I made with them that I didn’t have problems. There’s always delay. Will uninstall this app now and delete my account.”

Helpful Report

Posted 4 months ago

Thank you for your feedback, and we apologize for any inconvenience you experienced with our service, Mary Aubrey. With our intention of fulfilling transactions faster, after creating one, it generally gets forwarded to the recipient Gcash automatically without human intervention. All of this happens immediately. If all the information is correct, most transactions are being fulfilled relatively quickly. However, upon checking with your transactions, Gcash was offline when we sent the funds, affecting delivery time. Again, we genuinely apologize for the inconvenience caused.

Posted 3 months ago

“I was a happy customer of Kabayan Remit until today. They cancelled my transaction without any prior notice. I tried to email them and let them explain their side. The customer service said that they can cancel a transaction anytime. I asked them about a policy about it but could not provide proof. Upon discovery, they cancelled my transaction after the exchange rate was lower than my requested transaction. After what happened today, I could not trust this company anymore!”

Helpful Report

Posted 4 months ago

Hi Michael, We have received your feedback regarding your cancelled transaction. We are very sorry that you are dissatisfied with our service and that you did not feel that we were able to provide you with a satisfactory solution. Please note that the system will automatically delete all unpaid/pending transactions at any time, as stated in the payment instruction email you received after you made the transaction, located in the body of the email. To avoid this kind of incident, we suggest sending the payment right away after you make a transaction. We sincerely hope that this incident will not prevent you from continuing to make a transaction with us. If you have any questions or need help feel free to reach out to us. We are here to help and ensure everything is handled smoothly.

Posted 3 months ago

“Dissapointed. Not all the time is convenient.”

Helpful Report

Posted 5 months ago

“Receipt says, funds should be available in an hour. It’s been 9 hours past and funds are not credited to their account in the Phil yet. Two agents told me, it should be in their account already. They have to request for POD from the Philippines…. Send it to me… then I send it to my receiver…. Then go to a teller…. It’s a lot of work to do and funds are for emergency. For sure my last to do a transaction with them!”

Helpful Report

Posted 5 months ago

Sorry to hear you've experienced issues with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 5 months ago

“Transaction is delayed for 6 hours and can't even give reason why there was a delay..Customer service just advised you to monitor your transaction online.”

Helpful Report

Posted 6 months ago

Hi, Kabayan! Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience caused to both you and your receiver. Upon reviewing our system, we can confirm that transactions on the day of yours were processed successfully to the Philippines. However, there was bank maintenance in the Philippines that day, which may have contributed to the delay. Rest assured, ensuring the safe delivery of your hard-earned money to your loved ones remains our top priority. Thank you for your trust, Kabayan. We look forward to serving you again. 🙏

Posted 5 months ago

“Im not happy the result of your service. Asking a lot proof of fund etc. and in the end the remittance cancel. Well you just wasting our time. Just so upsetting im not recommending your service to other.”

Helpful Report

Posted 6 months ago

Hi, Kabayan! Thank you for your review and for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. As a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are unable to process third-party transactions. This policy is also stated on our website and app. We recommend that your friend create their own transaction to be processed. Upon checking your account, your receiver has their own account. Please rest assured that your transaction will be refunded to your Interac e-Transfer sending account. If you have any questions or need further assistance, feel free to email us at info@kabayanremit.com.

Posted 6 months ago

“Absolutely worse system.ever . Will never try again. Took my money then froze it then made me call long distance at 11 at night to verify me by voice asking me the rediculause questions the app already asked after taking photos of every I'd I have . I'll have my guys look into your company cause it's very very scetchy”

Helpful Report

Posted 6 months ago

Hi Derrek, Thank you for your review and for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused. As a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are required by law to verify customer documents periodically, especially for larger transactions. At this point, we confirm that your transaction has been processed and successfully claimed by your receiver. We appreciate your understanding, and we thank you for your continued trust in our service for your remittance needs. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 6 months ago

“Service was sooo very slow the deluvery of gcash was already 10 days from now!! The 2nd day we do gcash because the money need for emergency due to typhoon. Is there any reason thst they can not follow the kabayan remit in their system of what bank connected them I am requesting refund the money hecause I sent already another money So hopefully this may be resolved soon!!’ Why don’t track the money in the bank They mentioned that i will follow up to G cash And i deal with them for the service and payment is in kabayan remit Please help fyi its 10 days!! Its over Please return the money!! Thank you”

Helpful Report

Posted 6 months ago

Hi Elizabeth, Thank you for your feedback and for bringing this matter to our attention, kabayan. We sincerely apologize for the inconvenience this has caused you and your receiver. Upon reviewing our system, we confirm that your transaction has been processed and fully credited to your receiver's account. Once the funds have been transferred, the transaction is beyond our direct control. However, please rest assured that our support team is actively working on your case. In the meantime, kindly check your email for further details. As instructed by GCash, your receiver needs to submit a support ticket regarding the transaction. We would appreciate your receiver’s cooperation in providing the ticket number so that we can forward it to GCash for resolution. We value your patience and cooperation in this matter. If you have any questions or if there's anything else we can help with, please feel free to email us at info@kabayanremit.com.

Posted 6 months ago

“Im not happy I got stress!! Although its a very small money that mibey sent on August 31 and until now to gcash was nit yet remitted to receiver!! I am requesting to refund on ut My conbection to send this money is Asenso Remit and we’re requesting the refundable of the money because we gave money thru gcash last Wednesday night Thank you for helpung us Please escalate”

Helpful Report

Posted 6 months ago

Hi Kabayan, thank you for your review and for bringing this to our attention. We apologize for any inconvenience caused. We are committed to delivering your money to your loved ones as quickly as possible and would be happy to assist you with your transaction. To help us investigate the issue further, please feel free to email us at info@kabayanremit.com.

Posted 6 months ago

“if there is a zero option here. i will put zero option. I sent money on Aug. 20, 2024. deducted immediately, upon checking after 7 days. They never sent my money. I am trying to call the customer service, but no one is answering. I will report this to asap. and please dont use this!”

Helpful Report

Posted 6 months ago

Hi Kabayan, Thank you for your review and for raising your concern regarding this matter. We apologize for any inconvenience caused. Upon checking our system, we can confirm that the transactions made on August 20 were successfully processed. If there is any transaction that we were unable to process, the amount sent will be refunded to your sending account. The refund process typically takes 2-3 working days, depending on your bank. Please note that you do not need to contact your bank, as the refund is initiated by Kabayan Remit. Our customer service team is available 24/7 to assist you. If you have any questions or if there is anything else we can help with, please feel free to email us at info@kabayanremit.com. Thank you for you feedback and hoping for your kind understanding. We're always striving to serve you better.

Posted 6 months ago

“You cannot even send money to a friend. LOL I should've said "abuloy ko for my friend" rather than "ipinasuyo sakin ng friend ko." I e-transferred the money right away but they cannot e-transfer it back to me, ridiculous. >_”

Helpful Report

Posted 7 months ago

Hi, Katrina! Thank you for your review and for bringing this matter to our attention. We sincerely apologize for any inconvenience caused. You may send money to your friend in the Philippines; however, we can only process payments using the account owner's funds. If the transaction involves funds from a friend, we suggest that your friend create their own account for seamless processing. Additionally, we recommend using your referral link to invite your friend who needs to send money to the Philippines. This way, you'll help your friend send money easily, and you could also earn a reward of C$100 for three successful referrals! 🥰 If you have any questions or need further assistance, please feel free to email us at info@kabayanremit.com.

Posted 7 months ago

“It always takes forever for the transfer to be credited to my mibile wallet. Regardless of the amount. 😭”

Helpful Report

Posted 7 months ago

Hi Kabayan! Thank you for your review and for raising your concern. We apologize for the delay in your recent transaction. Upon checking in our system, the reason why your transfer has not been processed is because the account does not exist. We have already sent you an email and will call you back for further assistance. When sending money to a mobile wallet, please keep in mind to check if the receiver's number is verified and the provider's name is. Delivering your hard-earned money to your loved ones safely will always be our number one priority, kabayan. 🙏

Posted 7 months ago

“My experience was terrible, my daughter and my son, sent a big amount (P125,000 each, total of P250,000), they canceled without any notice, no email no text, my family back home waited for a week for the money but didn't arrived, my kids checked their transaction after 6 days, that's how they saw that their transaction was canceled, Imagine for 6 days, they if my kids didn't checked our money, they are using it for their benefit, we sent the money for emergency purposes but they canceled without any notice, we work hard to earn money here in Canada and we'll lose it for this company! I'm so very upset. So no more Kabayan remit for me. This is a fraud!”

Helpful Report

Posted 7 months ago

Hi, Jocelyn! Thank you for your review and for expressing your concerns regarding this matter. We sincerely apologize for any inconvenience caused. After reviewing our records and cross-checking them with your receiving bank (our direct partner), we can confirm that your two transactions, each amounting to P125,000 and totaling P250,000, were credited on the same day. There were no cancellations recorded for these transactions. We always strive to deliver your funds to your loved ones as promptly as possible, and we assure you of our commitment to efficient service. If you have any further inquiries, please feel free to contact us at info@kabayanremit.com.

Posted 7 months ago

“So slow in solving problem and fixing mistakes.”

Helpful Report

Posted 8 months ago

Hi Kabayan, thank you for your feedback. We apologize for the issues you've experienced with our service. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thank you.

Posted 8 months ago

Kabayan Remit is rated 4.8 based on 21,627 reviews