Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,627 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 22nd October 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joined many times in their respective promotion but never won anything. Dodgy is the key word.”

Helpful Report

Posted 6 years ago

Dear Nelson, We appreciate your comments regarding our promotions. We draw the prizes LIVE on Facebook to ensure the transparency and to make sure the customers can see how we pick the winners at the end of the raffle period. You can view all the past raffles on our Facebook page https://www.facebook.com/kabayanremit/ Please note that we have thousands of entries monthly, and can only pick one winner. We would advise to remit online via the website or mobile app to get extra entries and more chances to win. Saying that, we had customers win previously who only had one entry. So we can never tell who will be the lucky one. Have a good day po! Best wishes, Kabayan Team

Posted 6 years ago

“Sending is good and smooth, but whenever there is a problem with transaction, online transfer, etc. kabayan staff and management are unable to help.”

Helpful Report

Posted 6 years ago

Hello po, thank you for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 6 years ago

“The customer reps are nice, but the transfer of the money takes ages. I know i made a mistake and theyve corrected it. I sent over the money on the 4th of dec, the correction took another day or so. I was thingking it wouldve already made it on friday but apparently it hasnt. If its still isnt in the account on monday im thingking of pulling the money back.”

Helpful Report

Posted 6 years ago

“When I send the money online,it says that the money will be available within 2 hrs,so I asked my dad to collect the money after 2 hrs but according to the remit center it’s not available yet because its not been transferred to them by your company and they have to come back the next day to collect the money.That money is for my dad’s medication but he did not managed to buy his medication because the money is not available at that time.I not happy with this kind of transactions.Can you please make sure that when your system said money will be available on the said time,it should be available,because it’s my money and we send money because it is important.”

Helpful Report

Posted 6 years ago

Dear Maridee, Thank you for your detailed feedback. Please note we are investigating what caused the delay and will ensure it doesn't happen again. Meanwhile, if you have any more comments in regards with this matter, please don't hesitate to contact us. Best wishes, Kabayan Team

Posted 6 years ago

“Its a bit expensive especially to the pickup.. they should less it if it is a bit small amount”

Helpful Report

Posted 6 years ago

Hello po, thanks for your review. We would really appreciate to hear your comments on what can be improved, as we always strive to provide the best service we can. Do not hesitate to e-mail us your comments and feedback to info@kabayanremit.com Best wishes, Kabayan Team

Posted 6 years ago

“The recipient could not get the money as the processing of transaction is very slow.”

Helpful Report

Posted 6 years ago

“I hope I can win the ipad if the promo isnreally true and valid”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your rating. Good luck at the next month raffle! Salamat po. Kabayan Remit

Posted 6 years ago

“Exchange rate is very low. Sending money is not fast as well. You receive a prompt that the money will be received by 12nn the next day but it takes longer than that. Other money remittance sites can send money within 2 hours and can be received by the recipient. Why can't Kabayan do that?”

Helpful Report

Posted 6 years ago

Hello po. Thanks for your feedback. We really appreciate it. Kabayan Team

Posted 6 years ago

“Sevice not good, the money don't arrived in 24 hour's.”

Helpful Report

Posted 6 years ago

“Poor customer service”

Helpful Report

Posted 6 years ago

“Everyone else gets their remittance in only 2 hours, we get screw up after screw up. Please return your service the way it use to be!”

Helpful Report

Posted 6 years ago

“Sabi nio ittext nla ang reference number walanmn ngtext Nung tumawag aq snb ko nsa knla n wala aq n recieve n text Saka pg magsesend online Laging error kpag mg ppay na ..”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your feedback. Firstly, we apologise for any inconvenience you may have experienced while using our service. Please be advised that if the ref.number hasn't been received thru SMS, you may also check the email address, as the system would automatically generate the email with the reference po. Sometimes this e-mail can go to your junk/spam folder. We will investigate the reason why you haven't been sent SMS po, please bare with us. In a meantime please be advised we have sent you the ref. number this morning. Best wishes, Kabayan Team

Posted 6 years ago

“Deposited in the bank and 2 days before credited..”

Helpful Report

Posted 6 years ago

Hello po. Thanks for your feedback. We will investigate why you have experiences the delay. Meanwhile, if you would like to speak to our management team, please don't hesitate to email us at info@kabayanremit.com Kabayan Team

Posted 6 years ago

“Disappointed.......been with kabayan remit for more than 10 years now and didnt experience any problem using my account.Still using the same account and was told cant use my account why????? Havent use any other account though.Anyway thanks dor the service.”

Helpful Report

Posted 6 years ago

Hello po. Thank you for your kind feedback. It’s greatly appreciated. Please note if you have any queries in regards with the compliance issues please drop us an email to info@kabayanremit.com so we can investigate for you po. Best wishes. Kabayan Team

Posted 6 years ago

“I was not updated that one of Kabayan remit service was no longer active. As a result, my payment for my sss loan was delayed .”

Helpful Report

Posted 6 years ago

Dear customer. We apologize for a miscommunication and for a delay. We will resume the service soon. Best wishes, Kabayan Team

Posted 6 years ago

“They asked for my proof of billing and bank statement twice already which delayed my transaction twice for 2 months. I've sent the same bank details/ statement and I dont understand why they keep on asking the same documents which delayed the transactions.”

Helpful Report

Posted 6 years ago

Dear Customer, thank you for your review. We apologize for an inconvenience caused by a delay to your remittance. I believe you have spoken already to one of our agents in regards to this matter. However, if you have any more questions or comments please get in touch with us at info@kabayanremit.com Thank you po. Best wishes. Kabayan Team

Posted 6 years ago

“In one of my previous transaction i was not informed that there will be a delay in completing it. I asked for answer why i was not informed and until now I haven't received any explanation.”

Helpful Report

Posted 6 years ago

Dear Gerald, Thank you for your feedback and for raising a concern. Please note we have investigated the matter and as a result there was indeed a delay in delivering your remittance. We would be happy to offer you a discount on your next remittance. For more information about the delay and your discount please inquire via info@kabayanremit.com or call us on 020 3474 0999. Thank you po, Best wishes, Kabayan Team

Posted 6 years ago

“Their so called compliance staff are mostly inconsistent... It seems that they don't know how to do their job in an orderly manner.”

Helpful Report

Posted 6 years ago

Dear Customer, We are sorry that you weren't satisfied with our service. After an investigation from the compliance team. The recent transaction you made requires the full copy of your source of funds. It is the Compliance Team's responsibility to monitor all our transactions to prevent fraud and money laundering. We do apologise again for any inconvenience caused and thank you for your understanding. Our compliance team has been trying to call your mobile but was unable to reach you. Please contact us when it is convenient for you. Kind regards, Ian

Posted 6 years ago

“System's messed up since upgrade. My remittance was delayed because of the changes they made in the system. Thinking of going back to my old remittance centre.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review and for raising your concerns, it's always appreciated in order for us to make improvements. We have investigated the matter and the reason why your remittance was delayed was incorrect name of the Bank account holder. We can't disclose any further information here in order to protect your privacy. However, if you'd like to find out more information regarding what happened please feel free to e-mail our support team directly a info@kabayanremit.com Thank you. Best wishes, Kabayan Team

Posted 6 years ago

“I was asked to send compliance documents right after a transaction. I emailed copies of 2 debit card statements but was asked to send one more proof of billing. This caused further delay in my money transfer. I was expecting the money to be credited before 4 PM in the Philippines as what was advertised in your website. The money arrived in my beneficiary's account at 6 PM when the bank has already closed. That money was supposed to fund a postdated check. You do not realise the amount of stress you put me into because of waiting for the money transfer.”

Helpful Report

Posted 6 years ago

Dear Customer, Thank you for your review and for raising your concerns. We apologize for the inconvenience caused by a delay of your remittance. According to our records the receipt has stated the funds will be credited from 1 PM - 6 PM (Manila time), if you have received an SLA stating it will be credited before 4 PM please do let us know, so we can investigate further. From time to time we have to review our identification records to process your transaction due to our ongoing compliance responsibilities. Compliance is our responsibility to UK and Philippines banking legislation. It is to ensure that we have up to date compliance records. If you have any further comments or concerns regarding the service you have received please do not hesitate to get in touch with our support team at info@kabayanremit.com and we'll ensure to answer all your questions po. Best wishes, Kabayan Team

Posted 6 years ago

Kabayan Remit is rated 4.8 based on 21,627 reviews