Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,627 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 22nd October 2024

229

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always encounter problem cash collection at Palawan.The reference number is not in the system even if you go to different places they will tell the samething.It is not a smooth sailing transaction.”

Helpful Report

Posted 2 years ago

Thanks for sharing that, Ronalyn. We're always working on improving our services, so we appreciate every feedback we get. For cash collection, it's essential to mention our remittance partner in claiming the funds so the pick-up partner can easily trace the transaction. Please don't hesitate to contact us for further details. Thank you

Posted 2 years ago

“I dont get a response when i email and ask questions.”

Helpful Report

Posted 2 years ago

Thank you for your review and for raising your concern regarding our services,Carmina. We would like to sincerely apologize for any inconvenience caused. Please be advised that we take great care in ensuring that every feedback from our customers is thoroughly investigated. Upon checking, all of your emails with customer support has been responded. Alternatively, you can also reach us via phone call or Facebook Messenger. Thank you

Posted 2 years ago

“Very Expensive. Old fashion. For a £50.00 you charge me £4.99. It’s just absurd. I just haven’t found another remittance app to send money but when I do I will definitely move.”

Helpful Report

Posted 2 years ago

Hi Gladys, thanks for your feedback. We may not be the cheapest money transfer provider out there (not yet). Still, we're always working behind the scenes on finding innovative ways that will lower the fees while offering outstanding services for our kababayan.

Posted 2 years ago

“Very good customer care no paroblems fast service”

Helpful Report

Posted 2 years ago

Thanks so much for choosing us, Ken.❤️ We're always happy to help!

Posted 2 years ago

“Fails to delivery reason c offline”

Helpful Report

Posted 2 years ago

Sorry to hear you've experienced issues with our service,Generoso. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“I normally don't have any problem with Kabayan Remit until recently when my transactions were declined and needed supporting documents. It's fine by me if I was emailed about them real time. It was a waste of time and energy. Also, the chat support would take ages before an agent would reply.”

Helpful Report

Posted 2 years ago

Sorry to hear you've experienced issues with our service, Romeo. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“It's poor when it comes to customer service spcial on chat”

Helpful Report

Posted 2 years ago

Thanks for sharing that, Evelyn. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com. Thanks!

Posted 2 years ago

“Waiting time is long to issue the receipt. Furthermore, the exchange rate is too slow for a change even the exchange rate at the markets is high , so I expect a higher rate to proceed with the transaction. Unlike the Asenso Remit , they keep changing the exchange rate several times a day to reflect the market.”

Helpful Report

Posted 2 years ago

Hi, Amado. Asenso Remit is a subsidiary company of Kabayan Remit and always offers high and competitive exchange rates. You can check the rate comparison table at www.kabayanremit.com website. Our table lets you compare Kabayan Remit service, rate, transfer speeds and fees to different remittance companies and how much you can save with Kabayan Remit. 😊

Posted 2 years ago

“KYC is not saving and updating”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Miraflor. Upon checking, your information is updated on file. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 2 years ago

“Compared to Asenso Remit that I'm using before they merge to kabayan remit, the transaction is much faster after I paid few minute I will receive the receipt but here on kabayan I have paid already and then they will send me message to remind me about the payment while I've already paid. I have to wait I think 30 minutes before I will receive the receipt.”

Helpful Report

Posted 3 years ago

Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com. Thank you!

Posted 2 years ago

“Staff from viber wont reply,not consistent or not helpfull..Not only in viber,in general not informing customer for any changes or why the money didnt transact,need to call them for verification.”

Helpful Report

Posted 3 years ago

Thanks for sharing that. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com

Posted 3 years ago

“Trying to logged in 10x with a new password and 10x still invalid credential!! What's wrong ?”

Helpful Report

Posted 3 years ago

Hi Mel, on the log in page on the mobile app, please click "Forgot Password" then enter your email. You will then receive an email with a link to reset your password. Please follow the instructions on the screen. Once done, you should be able to log in smoothly. If there's anything else we can help with, please send us an email at info@kabayanremit.com. Thank you.

Posted 3 years ago

“I usually use kabayan remit to send money to Philippines. Transaction was smooth and they attend to queries urgently until recently. Sent money home and it is 48hrs already but there's no progress on the transaction. I tried to contact them through live chat and I was asked about my name, dob, and postal code and after? no reply. Also, sent them an email but no reply. Well, I just hope that this will be sorted out.”

Helpful Report

Posted 3 years ago

Thank you for your review. We'll always do our best to deliver your money to your loved ones as quickly as possible. Transfers below Php 50,000 are usually delivered within an hour. However, larger transfers take longer, as sometimes we need to conduct additional checks or banks may take longer to process. Don't worry; we're continuously improving the speed & reliability of our services to provide our customers with an even better remittance experience. We hope this helps!

Posted 3 years ago

“Delayed transactions.”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Nesty. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 3 years ago

“Too strict. Be prepared to have your remittance delayed due to strict protocol”

Helpful Report

Posted 3 years ago

Hi Rodrigo, thank you for your review and for raising your concern regarding this matter. We would like to apologise for any inconvenience caused. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. We hope this helps.

Posted 3 years ago

“I use the app to avoid any conversation with the call handlers as their level of English is generally poor. I understand that most of the time they are dealing with other Filipino customers but they operate out of the UK and English is their second language!”

Helpful Report

Posted 3 years ago

Thanks for sharing that, James. We're always working on improving our services, so we appreciate every feedback we get.

Posted 3 years ago

“The remittance fee is quite high and varies with the amount sent although the work involved is the same if you send £50 or £1000. When you speak to the customer service dept, all they want to do is say “sorry”. They cut you off if they cannot answer your question or if you dare to ask to speak to a manager. My remittance went ‘missing’ for a week and all they could say is do it again so I sent two remittances. The money was needed urgently to buy air tickets. Altogether an unpleasant experiece speaking to the customer DISservice dept”

Helpful Report

Posted 3 years ago

“Staff usually txt if money sent and credited to the beneficiary but had not recieved any.”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Emee, We're always working on improving our services, so we appreciate every feedback we get.

Posted 3 years ago

“Always delays the remittance, beneficiaries does’nt receive the money on time, needs to improve your service espicially this difficult times( COVID PANDEMIC)”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Neil. We'll always do our best to deliver your money to your loved ones as quickly as possible, but sometimes we need to conduct additional checks or banks may take longer to process. Don't worry; we're continuously improving the speed & reliability of our services to ensure this won't happen again. If it does, we'll always let you know if there's any delay with your transfers. 🙏

Posted 3 years ago

“Got the new mobile app. Registered but says my email add already registered. Tried to log in but cannot. Reset password and tried but failed still invalid password. Please help. Thanks”

Helpful Report

Posted 3 years ago

Thank you for review and please accept our apologies for any inconvenience caused. Please follow this step-by-step guide to reset your password: 1. On the NEW mobile app, click “Login” then click “Forgot password”. 2. Enter the same email address you use with your existing account. Once entered, they will be led to the "Success" page. Here, click “done”. 3. Go to your email and look for an email from Kabayan Remit with the title “Kabayan Remit Reset Password”. If it’s not in your inbox, please make sure to check the spam or junk folder. 4. Click “Recover Password” link on the email. Please make it clear that the link expires in 60 minutes. 5. Once the link is clicked, a new window will open. Enter a new password. 6. Once the new password is accepted, you can go back to the new mobile app and enter their credentials. We hope this helps! If you still have problems resetting your password, please email us at info@kabayanremit.com. Thank you

Posted 3 years ago

Kabayan Remit is rated 4.8 based on 21,627 reviews