Kabayan Remit Reviews

Name: Kabayan Remit
Address: Eco Business Centre, Charlotte Avenue, Elmsbrook, Eco Business Centre, Charlotte Avenue, Elmsbrook, Oxfordshire
Rating: 4.79

4.8 Rating 21,630 Reviews

97 %

of reviewers recommend Kabayan Remit

Company Reviews

Metrics

Info

4.8

Based on 21,630 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Kabayan Remit:

Kabayan Capital Limited trading as Kabayan Remit was incorporated in June 2012 to help our kababayan who are working very hard overseas to send money to their loved ones in the Philippines. With Kabayan Remit, you can go to your account and send money anytime you want. In this digital world, we give the most efficient, cost-effective, and convenient way of transferring your money to the Philippines!

Visit Website

Phone:

020 3474 0999

Email:

info@kabayanremit.com

Location:

Eco Business Centre, Charlotte Avenue, Elmsbrook,
Eco Business Centre, Charlotte Avenue, Elmsbrook
Oxfordshire
OX27 8BL

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Kabayan Remit 5 star review on 29th March 2025

230

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online remittance is quite slow but if you call them over the phone it’s a lot quicker. Very friendly staff and fast service.”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Mary. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com

Posted 3 years ago

“Loyal customers should get incentives.”

Helpful Report

Posted 3 years ago

We're always working on improving our services, so we appreciate every feedback we get. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com.

Posted 3 years ago

“The service is straightforward and efficient, but the minimum charge of £4.99 is exorbitant.”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Andrew. We're always working on improving our services, so we appreciate every feedback we get.

Posted 3 years ago

“The new website is not as good as the old one. Far harder to navigate and no tx message to let you know the money has been deposited so for me some improvements are required”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Paul John. We're always working on improving our services, so we appreciate every feedback we get.

Posted 3 years ago

“I’m happy with the service, I should have given 5 star but because of my reward by referring a friend is not available yet until now which I think almost 5 months already. I’m not sure if I ever get it.”

Helpful Report

Posted 3 years ago

Hi Reselda, thank you for your review and for recommending our services to your friends. However, to claim the referral reward, please make sure that the following has been completed: 1) Share your unique referral link. 2) Your friend must sign up using the referral link you've sent them. 3) Your friend sends their first transaction with Kabayan Remit. If all steps have been correctly accomplished, the fee will automatically reflect on your account. Unfortunately, if the T&Cs have not been met, the referral fee would not be granted. We hope this helps. If there's anything else we can help with, please send us an email at info@kabayanremit.com. Thank you.

Posted 3 years ago

“Since you change your apps i have been havin difficulty logging in.Not im thick,or too old to understand the high tech..”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Maria Evelyn. We're always working on improving our services, so we appreciate every feedback we get. Feel free to send us more details at info@kabayanremit.com so we can have a closer look for you. Thanks!

Posted 3 years ago

“It is just frustrating sometimes when I send money that I still have to give you proof how the money was spent in the Philipines. You asked for proof of my lot purchase last year. The actual money I have sent has not even reached the maximum amount.”

Helpful Report

Posted 3 years ago

Hi Rebecca, thank you for your review and for raising your concern regarding this matter. Please note that as a Money Service Business (MSB) regulated by the Financial Conduct Authority (FCA), we are legally required to check our customers' documents from time to time, especially when sending large amounts. We would like to apologise for any inconvenience caused.

Posted 3 years ago

“Having issues for the new apps unable to add new beneficiaries.. But sending money thru is safe and quick.”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Arlene. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 3 years ago

“I just dont understand the Gcash”

Helpful Report

Posted 3 years ago

Thank you for your review, here's a step by step guide on how to send money to a GCash account: https://kabayanremit.com/help-center/gcash-paymaya-topup/ If there's anything else we can help with, please email us at info@kabayanremit.com. Thank you.

Posted 3 years ago

“Not happy with the new system online, doesn’t working right it needs big improvement. I have to ring all the time to get my confirmation. Bring back the old system much easier.”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Sandra. Please feel free to send us more details at info@kabayanremit.com so we can have a closer look at the issue for you. Thanks!

Posted 3 years ago

“Keep up the good work”

Helpful Report

Posted 3 years ago

Many thanks for your support! We really appreciate it. 😊

Posted 3 years ago

“Am not happy with the service thank you”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Ramon. Please feel free to share your feedback on how we can improve our services by sending us an email at info@kabayanremit.com. Thank you!

Posted 3 years ago

“I like your apps before this is rubbished it not like before 1 min.or 1 hr & confirm your transaction . But now 1-3 days your a send money our love ones & loan”

Helpful Report

Posted 3 years ago

Sorry to hear you've experienced issues with our service, Joel. We'll always do our best to deliver your money to your loved ones as quickly as possible, but sometimes we need to conduct additional checks or banks may take longer to process. Rest assured this is not an issue with our new mobile app. If there's anything else we can help with, please send us an email at info@kabayanremit.com. Thank you.

Posted 3 years ago

“I have in the past frequency used a singular remitting sender. (Clues in the title) Deciding to insist a periodic audit at a very inconvenient time, we have parted company! Since joining you recently I have experienced great frustrations with sending to the Philippines! From logging in, only to find out a new app is required to having to enter tiresome card details every time I wish to send….. Your sending fee is higher than my previous sender, though your rate to the peso is higher! The advantage is of course cancelled out in the £4.99 fee against £2.99 I was always in front previously, however, happy to stay with Kabayan Remit as initial problems appear to be resolved. Hope this helps Regards Graham grahamsteele1953@gmail.com”

Helpful Report

Posted 3 years ago

Thanks for sharing that, Graham. We're always working on improving our services, so we appreciate every feedback we get.

Posted 3 years ago

“It was working perfectly fine with the old app! The new app has so many flaws. Changed password as requested, not valid and so is my email not valid.. How so? as my reciepts any form of communications goes through via my email. The developers of the new app needs to go work for Tesco as a cashier.”

Helpful Report

Posted 3 years ago

Thank you for your review. Sorry to hear you've experienced issues with our app. We believe our team has already assisted you with this issue. If you still experience any problems when logging in to your account, please send us an email at info@kabayanremit.com. Thank you.

Posted 3 years ago

“Swift, straightforward and convenient way to transfer funds from abroad. However, processing fee is higher compared to rival remittance companies and offers less promotion (i.e. free transfer fee).”

Helpful Report

Posted 3 years ago

Thanks for the lovely feedback. We are delighted to hear you found amazing value in our services. 😊

Posted 3 years ago

“Attention to the details,,,, quick and direct answer to the customers request”

Helpful Report

Posted 3 years ago

So happy to hear your feedback! ❤️ We're lucky to have you on board.

Posted 3 years ago

“Sometimes I get disappointed because it takes a while before they received the money in the Philippines. Then when you check the apps it does not update as well. You need to have a system same as Remitly where we received email and text messages to let us know if the money is in the Philippines or not. Though your rate is higher but then your service is slow and not responsive to our needs.”

Helpful Report

Posted 3 years ago

Hi Kelly, thank you for your review and for raising your concern with regard to this matter. Please make sure you download our NEW mobile app to make use of these great features. We hope this helps. Thank you!

Posted 3 years ago

“You updated your system and now I have but you dont have the bank and account details of our beneficiaries. It is an inconvenience starting all over again”

Helpful Report

Posted 3 years ago

Hi Vivien, thank you for your review and we would like to apologise for any inconvenience caused. Rest assured that this is only a temporary hiccup as a massive amount of data are being imported to the new system. You will see your beneficiaries and existing transactions in your account over the next few days. If there's anything else we can help with, please send us an email at info@kabayanremit.com. Thank you and have a great day!

Posted 3 years ago

“Unfortunately this remittance is not applicable here in Ireland because our money here is not GB£ so I couldn’t give a nice reviews on it before when UK is still in European Union it’s fine no problem sending but now there not accepting euros anymore just their currency’s. But thank you anyway and Gudluck to the new mobile apps.”

Helpful Report

Posted 3 years ago

Thank you for your review. We would like to apologise as we had to temporarily suspend non-UK transactions due to Brexit. You can rest assured that we are currently working on resuming our operations in Europe, so we can help more kababayan send money back home. Please keep an eye out for our updates by following us on social media or signing up for our newsletter. If you have any questions, please email us at info@kabayanremit.com. Thank you and hope you have a great day!

Posted 3 years ago

Kabayan Remit is rated 4.8 based on 21,630 reviews