Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.63

4.6 Rating 2,995 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 2,995 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 13th July 2024

Clive Johnson. CEO Crj Handyman Services

Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid. We ordered a window for which we were told prior to placing the order that the delivery date would be in 2 to 3 weeks. After placing the order, I was given a 4 week delivery date which then got changed to a further 3 weeks. No one bothered to inform us and we accidentally found by just logging. Customer service was really poor (no empathy) and told we don't have an option but to wait. Can't cancel either.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your experience. I'm truly sorry to hear about the delays you faced with your window order and the lack of communication from our team. This is not the level of service we aim to provide, and I completely understand your frustration. If there's anything further we can do to assist you, please don’t hesitate to reach out. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 2 weeks ago

“The customer service is really poor. Would not use again.”

Helpful Report

Posted 3 weeks ago

Hi there, I’m sorry to hear about your experience with our customer service. It’s disappointing to know that we didn’t meet your expectations on this occasion. We value feedback like yours as it helps us improve and serve our customers better. If there’s any way we can assist you further, please feel free to reach out. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 2 weeks ago

“Aluminium front door and side lights. The front door has a frame into which a door panel is fitted made by a different company. This panel is very poorly made and my first one delaminated within a few months. The next two were delivered oversize and also showed signs of delaminating. The wood core is now swollen so much that the panes in the door let the weather into the house. I am no longer able to speak to anyone in the office and Nick is not ringing me back despite several pleas. As the door was faulty within six months of receipt I will be claiming a full refund under the consumer credit act. Avoid this company”

Helpful Report

Posted 1 month ago

Hi Lester, Thank you for bringing this to our attention. We’re truly sorry to hear about the issues you've encountered with your door. Clearly, we didn't meet the standards we strive for, and we understand how frustrating this must be. We take your feedback seriously and want to make this right for you. We will ensure a member of our team reaches out to you directly to resolve this matter as swiftly as possible. We appreciate your patience and hope to address your concerns to your satisfaction. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 month ago

“Order didn’t arrive according to my delivery date and no response from the company!”

Helpful Report

Posted 1 month ago

Hi Tony, This is a surprise to read as I personally replied to your email yesterday, which you in turn replied to again thanking me for the response. Your parts order was delivered one day late by our courier, for which I apologise. Please let me know if we can be of any further assistance. Kind Regards, Just Value Doors We're all about making it easier to order new doors and windows.

Posted 1 month ago

“Firstly the Wait time to have the door made is around a month. I have paid £70 for delivery even though I am around 20 miles from their warehouse. I work mon-Friday and requested a weekend delivery or any time after 4pm on Monday-Friday since they deliver until 7pm. Even though delivery is a month away I was told they can’t do either of my requests. I now have to take a day off work which I cannot afford since someone tried to break in ruining my door. I Should have paid a little extra and got the door from b&q.”

Helpful Report

(Heathfield) - Posted 4 months ago

Hi Matt, Thank you for taking the time to leave a review. Your delivery date provided was within our advertised lead times and we do not offer weekend deliveries I'm afraid. I can see you have now opted to collect from ourselves, so this should all be resolved. However if you have any further questions or concerns, please contact support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 4 months ago

“The clue is in the name- Value. Please do not make the same mistake. This lot are an absolute shambles. If you do want to go with the price then pay on credit card as after month so being messed around I fortunately have section 75 to fall back on and claim for our doors where the paint started peeling off in weeks! Their answer is to let magician come and fix it. Give them a google- I dare you! They ruined something else for us prior to this experience and had I looked at their reviews I wouldn't have let them anywhere near our house! Just value doors have no other option apparently. It took them 8 weeks to figure that out- that pretty much sums up the competency level of the individuals. These guys are typical window and doors sales- lovely til you part with the cash then bury their heads in the sand. AVOID AVOID AVOID”

Helpful Report

Posted 4 months ago

Hi John, Thank you for taking the time to leave a review. I'm sorry you feel this way, I must stress however that we have offered to send an engineer to your address to investigate and remedy the issue reported. Unfortunately, you have refused this offer and we are therefore unable to address your concerns. If you would like us to organise for this engineer, please respond back to the email you received from our customer support team. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 4 months ago

“Delivery took far longer than stated when order was placed and then arrived incomplete. Repeated calls to the aftersales team have been ignored. I'm now going to have to contact my credit card provider for a refund of the £3300 paid.”

Helpful Report

(Heathfield) - Posted 5 months ago

Hi Matthew, Thank you for taking the time to leave a review. We're sorry for the delay with the panels for your order, these are however on their way to you and we have provided this delivery update you already. If you require any assistance in the meantime, please email support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 5 months ago

“harassment seller, bombarded you with tons of emails, created an account for your by force. steal your data.”

Helpful Report

(Heathfield) - Posted 5 months ago

Hi Monica, You placed your order yourself online and therefore supplied your own data. This information, as I'm sure you can appreciate, is required to process and deliver your order. I'd like to stress that at no point have we 'stolen' your data. I would guess the reasons for the 'tons of emails' is because you have not yet viewed and accepted your delivery date, and so you will receive one email per day reminding you to do this. Please get in touch with support@justvaluedoors.co.uk if you require further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 5 months ago

“Having previously purchased from this company and wanting to continue to support local business we placed an order for patio doors. Sadly upon fitting the doors on a weekend it was realised the wrong glass retaining trims were sent as we upgraded to triple glazing when ordering and the doors were sent with double glazing trims, therefore the glass couldn't be fitted, we immediately went in store on Monday and provided proof of the issue. The mess up is due to the manufacturers , however the aftercare and communication since has been terrible. We have been left with huge doors without glass which isn't weather tight, with temperature dropping my house has been left freezing cold, I'm an OAP and this simply isn't good enough. I have constantly chased for almost 2 weeks now with no updates, I was told they were dispatched however no courier of tracking information could be provided and they haven't arrived so they haven't been sent ,I have been left totally in the dark, no emotion or caring has been shown. I would therefore not recommend this company. I have purchased brand new doors which can't be finished and just totally abandoned. The replacement beads are costly to purchase myself and I simply can't afford it. However if I have no choice I will be going to the ombudsman or small claims court to seek reimbursement.”

Helpful Report

Posted 6 months ago

Hi Deborah, Thank you for taking the time to leave a review. We promptly apologised for the issue with your beading and organised for replacement lengths to be sent out to you. These have to be cut to size and packaged, before being shipped out to you. I know you have been updated of this process on the phone by the customer service team, but please do feel free to get back in touch if you have any further questions. Our apologies once again for the inconvenience experienced. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 6 months ago

“Absolutely terrible. Door 'frame and door' minus door panel arrived. waiting on panel, now two weeks later. still no confirmation date. Also, when ordering, NO WHERE does it say that you need to install the panel to complete the door, so I now have to risk damaging the trim on the door to install the panel, if that ever arrives.”

Helpful Report

Posted 8 months ago

Hi Scott, Thank you for taking the time to leave a review. I can see that you have been provided delivery updates, I apologise if these were not sufficiently clear and I will pass your feedback along to the relevant team for review. Panels are delivered separately for various reasons, but mainly to allow for easier installation, toe and heeling and it means the product is a lighter weight for transport and handling. There should be no reason for any damage to the 'trims', as the bead is designed to be removed for this purpose, much like glazing a window frame. Please get in touch with support@justvaluedoors.co.uk should you require any further assistance. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“If you’re thinking of buying from these then DONT! Triple glazed units had marks on the inside pane from manufacture, company said they would replace faulty units, I’ve waited 3 months and still no replacements, now refusing to answer my emails. AVOID AT ALL COSTS!”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

Hi Jason, Thank you for taking the time to share your feedback regarding your experience with Just Value Doors. We would like to apologise for the inconvenience and frustration you have faced with the triple glazed units. It is disheartening to hear that there were marks on the inside pane and that the replacement process has been significantly delayed. We understand how important it is to have timely and effective communication, and are sorry for any lack of response you have experienced. The replacement units were regrettably delivered to an incorrect depot and this is the cause for the delay on this occasion, however the units are being transferred to the correct depot for onward delivery to yourself. It looks as if you have been advised of this by the customer services team, but please do reach out again should you require any assistance in the meantime. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 8 months ago

“I find it a bit odd you are asking for a review minutes after ordering it, you haven't done anything yet”

Helpful Report

Posted 9 months ago

Hi Stephen, Thank you for placing an order with us. Review emails are sent out automatically upon an order being placed, much like many other companies out there. The email does invite you to leave a review of the service provided so far, but of course it is entirely up to the customer when they leave review, if they choose to leave one at all. Please get in touch if we can be of any assistance between now and your delivery. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 9 months ago

“Out of 4 Large windows 1 with a large scratch. I with blooming central to the window. and a line on the inside of the double glassed unit. Pics sent, emails sent,”

Helpful Report

Posted 9 months ago

Hi Paul, Thank you for your review and our apologies for the issue reported. I can see you are in contact with our customer service team who are working with you to resolve the issue brought to our attention. They will be back in touch shortly, but if you need assistance in the meantime, drop than email on support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 9 months ago

“Damaged window, glass scratched, trickle vent not fitted into window surround, it came as an add on, the company never told me this, (deceitful) staff rude and blackmailing if you don't send info exactly what they want, they close the case.”

Helpful Report

Posted 10 months ago

Hi Dean. I'm sorry to hear about your disappointment. The trickle vent on your window is included in an add-on at the top, as shown in the drawings provided on our website and during customisation. I apologise if this detail was missed. We will review whether this needs to be made clearer. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows.

Posted 10 months ago

“Damaged, glass cracked, no trickle vent, wrong size. Paid over £1200 for a single window, photos as proof.”

Helpful Report

Posted 11 months ago

Hi Dean, Thank you for taking the time to leave a review. The email you sent in on Friday evening has been picked up today and is being looked into, however the window has been supplied at the correct size and with a trickle vent. We are investigating the damage reported and will update you further as soon as possible. If you need to get in touch in the meantime, please email support@justvaluedoors.co.uk Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 11 months ago

“Service has been from start to finish, was given an order date after waiting over 10days of ordering OK except but told any time between 7 till 7 so waited in for over 12hrs no order no phone call. E. mailed no answer called 3 time's told I would get delivery in another 10 days and would give me delivery money back as an apology didn't happen, when window did arrive its has wrong space bar .sent another email and still no response.”

Helpful Report

Posted 11 months ago

Hi Kim, Thank you for taking the time to leave a review, we're very sorry for the delay relating to the delivery of your glass. This was delivered 7 days later than expected, which we acknowledge and is why we raised a refund for your delivery fee. This is with accounts to process and will be with you shortly. Your latest email indicated that you did not want a replacement unit, please email support@justvaluedoors.co.uk if this has changed and we would be more than happy to organise a replacement. We offer our sincere apologies for the inconvenience experienced. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 11 months ago

“Waited in 12 hours for a delivery that has not happened. Where is my item?”

Helpful Report

Posted 11 months ago

Dear David We are sorry for the inconvenience in this delay. We have now everything's been delivered successfully, you will be happy with your product for many years to come Best regards, Just Value Doors Ltd We're all about making it easier to order new doors and windows

Posted 10 months ago

“Customer service was appalling. Our windows were delivered late and in dribs and drabs. But the main issue was the wrong trickle vents / seals were sent so we could not complete the installation. We chased these items on multiple occasions and if we managed to get through, we were repeatedly fobbed off with false promises of dispatch etc. When we eventually received the vents / seals, our builders had left site so we have spent the whole winter with drafts throughout the house. I would never use this company again and recommend they are avoided, regardless of the price.”

Helpful Report

Posted 1 year ago

Hi Robert, Thank you for taking the time to provide us with your feedback on your experience with Just Value Doors. We sincerely apologise for the issues you encountered regarding our customer service, late delivery, and incorrect trickle vents/seals. It is regrettable that these problems resulted in a prolonged installation process and drafts throughout your house during the winter. We are committed to continuously improving the service customers receive and feedback such as yours helps shape the changes we make. If you need any further support in future, please reach out to support@justvaluedoors.co.uk. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“I ordered two windows in mid-October, four days later I receive an automated email stating that delivery would take 8 weeks (mid-December). Delivery information on the website states two weeks for stock items and four weeks for non-stock items. I wasn't happy about the 8-week delivery timeframe, so I called them immediately and asked to cancel but was told it was too late to cancel. It is now mid December and I just received a new automated email stating that the windows won't be delivered for another 4 weeks (mid-January)! That will be 3 months total delivery time for UPVC widows. Completely unacceptable. These are standard windows, nothing too fancy, they are anthracite black/ grey which is one of the standard colours on their website. I am guessing that these products are made in China and then shipped to the UK, which is why it takes so long for delivery. If the website was honest with the delivery times, I would have purchased somewhere else. I guess we will have no windows for Christmas then, not happy at all.”

Helpful Report

Posted 1 year ago

Hi Stu, Thank you for taking the time to leave a review. We are very sorry for the delay to your order, we are working hard to get this order delivered to you as soon as possible. Your order comprises of non-standard windows as they are flush casements and have the anthracite grey smooth colour - both options of which incur a slightly longer lead time. All our products are manufactured in the UK, we do not import any of our product range. Nevertheless, we are sorry for the delay delivering your order. If you require further assistance in the meantime, please contact support@justvaluedoors.co.uk Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

Just Value Doors Ltd is rated 4.6 based on 2,995 reviews