Just Value Doors Ltd Reviews

Name: Just Value Doors Ltd
Address: Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB, Heathfield
Rating: 4.63

4.6 Rating 2,979 Reviews

94 %

of reviewers recommend Just Value Doors Ltd

Company Reviews

Metrics

Info

4.6

Based on 2,979 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Just Value Doors Ltd:

At Just Value Doors we make it easy to order new doors and windows.

Visit Website

Phone:

01435 515001

Email:

info@justvaluedoors.co.uk

Location:

Units 2-3 Station Road Industrial Estate Browning Road Heathfield East Sussex TN21 8DB
Heathfield
TN21 8DB

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Just Value Doors Ltd 5 star review on 13th July 2024

Clive Johnson. CEO Crj Handyman Services

Just Value Doors Ltd 5 star review on 25th May 2023

Barry Lucas

Just Value Doors Ltd 5 star review on 28th November 2022

John Vintiner

Just Value Doors Ltd 1 star review on 11th November 2022

Anonymous

Just Value Doors Ltd 5 star review on 1st September 2021

Mark And Debbie Sutterby-Watts

Just Value Doors Ltd 5 star review on 14th April 2021

Chris Purkiss

Just Value Doors Ltd 5 star review on 13th April 2021

Angela

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website, saved a quote, received a brief follow up call from jack to check everything was ok, then proceeded to order. Friendly team, look forward to receiving my door, thanks guys.”

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Posted 1 year ago

“Outstanding service. Easy Website to use. Competitively priced. And No need too order over a stupid amount when I only required 1 window. Will use again..”

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Posted 1 year ago

“Excellent service and product”

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Posted 1 year ago

“Easy to use website with good instructions on measurements. Very helpful staff and great prices.”

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Posted 1 year ago

“Good prices, easy ordering and very helpful staff. Will use again”

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Posted 1 year ago

“Ordering process was very easy, you can select the details of your order online, then the sales team got in touch and order was placed. Approx 3 weeks delivery time, so not bad at all. Will see what the product looks like and how it behaves once installed.”

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Posted 1 year ago

“Definitely would recommend this Company. Have had three external doors and window frame. They are helpful pilot and professional respond to any queries quickly.”

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Posted 1 year ago

“My experience from ordering from just value doors so far has been excellent. No issues, fast ordering and have received the delivery date. This is quick, waiting for door to arrive will post another review once door has arrived and fitted”

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Posted 1 year ago

“Just Value Doors ask you to review them by offering you £12 cash back if you do so - all before you receive your order. If you look at all the 5 star reviews you'll see that they are from people saying 'the order process was great, can't wait to receive them!'. Yes, the ordering process was great and the staff were helpful. I placed an order in plenty of time for their recommended timelines and emailed to check if I had enough time etc. There was then a slight adjustment of timings at the start due to Flush UPVC windows taking a bit longer than they originally thought but I was still within time and was told that yes everything should be fine and the suggested delivery date would only change if a delivery van broke down etc. Then a few days before delivery I was told that the windows were delayed by a month. When I complained and said that I had builders renovating my bathroom in a few days I was given the disclaimer of 'we do say you shouldn't plan your builders around us, no guarantees were given' etc. I was told that it was a human error due to a miscalculation of timings about the type of window I had ordered, despite there already having been adjustments made for this. When I finally had the windows and managed to get the builders back, they noticed that the windowsills I'd been sent were too short. I was told by Just Value Doors that had I notified them at the time of delivery they would have been able to fix this for me - unfortunately I was not about to risk booking builders again until I had the windows in hand so this was not possible. We had to live with boarded up windows through winter, pay for the scaffolding to remain in place for another month and then use our old windowsills. After complaining I was given a discount that amounted to less than 2% of the purchase price. I was originally impressed with all the 5 star reviews that Just Value Doors have but if you actually read the reviews of people who have received their order you'll see a lot of stories like mine!”

Helpful Report

Posted 1 year ago

Hi Ruth, Thank you for your review. We would like to take this opportunity to again apologise for the misunderstanding around the delivery of your order. You were unfortunately sent a date in error, this was never meant to be sent to you and as you say, this was a human error. This was of course entirely regrettable and we did apologise at the time, however, this was a one-off incident. For this, we did process a refund for you. Regarding reviews, these are sent out automatically and it is entirely up to customers as to when they post a review, if they choose to do so at all. Many of our reviews are from happy repeat customers and people who have received their order and have been impressed with the quality and service delivered. The majority of our customers receive a high level of service throughout their experience with us, we appreciate you did not have the best experience with us on this occasion and would love the opportunity to be able to work with you again in future and show you how we have earned our excellent reputation. Kind Regards Just Value Doors We're all about making it easier to order new doors and windows

Posted 1 year ago

“Very smooth ordering process. Jak really helpful.”

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Posted 1 year ago

“Ordering process very smooth, Jack extremely helpful”

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Posted 1 year ago

“Very good and clear. The diagrams on thresholds and sills are very helpful, and pricing is straightfoward.”

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Posted 1 year ago

“Excellent website enabling easy access to specifications and options. Easy to configure bespoke design to exact requirements. Good customer support over the phone. Kudos if they can meet their estimated 2 week lead time.”

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Posted 1 year ago

“I have used just value doors for a couple of years now. I have ordered a lot of different items, all have been great and delivered quickly, always recommend them and have used on so many projects”

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Posted 1 year ago

“Haven’t seen the products as yet but I’ve Just ordered an aluminium door, 2 windows and a roof lantern and the customer service was excellent and very helpful and Jack also gave me a really good deal. Looking forward to receiving them.”

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Posted 1 year ago

“I have received excellent service from Just Value Doors. The ordering process was particularly easy and the website very clear. Delivery was when promised and the small issue I had with the lock was quickly and efficiently dealt with. I have no hesitation in recommending this company”

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Posted 1 year ago

“We received very helpful advice from the sales team to ensure that our order for doors met our requirements.”

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Posted 1 year ago

“Super efficient, thanks. I got through very quickly to helpful staff, who made the whole business of buying a new roof lantern very straightforward and hassle-free. And all for a very good price! Even my builder was impressed. Good work.”

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Posted 1 year ago

“cant say about items or delivery yet, but ordering was straight forward and clear”

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Posted 1 year ago

“While I can't judge on product quality and delivery experience yet since I only just placed my order with Just Value Doors, the ordering experience itself has been great. The online tool is very easy and straightforward (I only wished the U value for the glass and bi-fold door was more visible - it is in the FAQ section) and Jack that I contacted through the chat was very helpful and responsive. He even let me know he had to go down to the warehouse and could be silent on the chat for a few minutes, then he notified me when he was back. Aluminium bi-fold doors had good specs, slim lines and were good value for money against other websites and models I compared to before purchasing. Based on that sole experience I would buy again. And well done Jack! ;)”

Helpful Report

Posted 1 year ago

Just Value Doors Ltd is rated 4.6 based on 2,979 reviews