Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.61

4.6 Rating 91,694 Reviews

91 %

of reviewers recommend Justmylook

4.6

Based on 91,694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

Visit Website

Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 10th January 2025

1992

Anonymous

Anonymous // 01/01/2019

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“It’s been over 3 weeks and I haven’t received my order, I’m not even sure if I would ever receive it or not… it might also be a scam.”

Helpful Report

Posted 3 weeks ago

Hello, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 weeks ago

“I ordered a perfume in 3rd December and it has not yet arrived. It is a Christmas present so very dismayed at the delay”

Helpful Report

Posted 3 weeks ago

Hello Mary, Thanks for your review. We apologise for any delays in transit, unfortunately this is out of our control. We will chase the courier to ensure the goods are delivered to yourself as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“This is the third prompt I’ve received to write a review from justmylook. DO NOT use this company to order anything. I ordered at the beginning of December and my item shipped on December 5th. The order still hasn’t arrived. The customer service team do not respond to queries and I have no idea where my order is. Terrible”

Helpful Report

Posted 3 weeks ago

Hello Amy, Thanks for your review. We apologise for any delays during transit, unfortunately this is out of our control. We've looked into this and can see your order is currently out for delivery. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“2 weeks still no sign of package”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We apologise for any delays in transit, unfortunately this is out of our control. We will chase the courier to ensure the goods are delivered to yourself as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Customer service is very poor. I’ve been asked to review my order twice although I still have not received it yet”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We apologise for any delays during transit, unfortunately this is out of our control. We've looked into this and can see your order is currently out for delivery. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Everything beauty I need in one place 😻”

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Posted 3 weeks ago

“Lovely skincare range for a great price a nice Xmas gift”

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Posted 3 weeks ago

“Very pleased with product delivery on time Christmas present good price”

Helpful Report

Posted 3 weeks ago

“I bought the wrong perfume, send it back and got a no quibble refund. Great customer service.”

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Posted 3 weeks ago

“J25727773 Order No ordered 25/11/24 goods never arrived because you put wrong postcode on parcel it has been to Southampton 4 times !!! My postcode is EH53 0PW (east Calder) But I still have not received it 18/12/24”

Helpful Report

Posted 3 weeks ago

Hello, Thank you for your review. We've looked into this, we can confirm that you left an incorrect delivery address at checkout. It is the customer's responsibility to leave correct delivery details at checkout. We will contact Royal Mail and try to retrieve your parcel. If we are successful, we will be in touch to either reship/refund the goods. Justmylook x

Posted 3 weeks ago

“Treated myself to a great hair dryer on the 3rd of December, ready for the Chritmas events. It is now the 18th December, still no hair dryer or communication from the Customer Service Team. Disappointing & Appauling cutsomer care!”

Helpful Report

Posted 3 weeks ago

Hello Fiona, Thanks for your review. We are terribly sorry to hear that. We've looked into this and it appears that Royal Mail have lost your package within their network. With this in mind, we will reach out to reship/refund the goods as per your preference. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Great priced yankee wax melts but very slow delivery time”

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Posted 3 weeks ago

“1st Class Service.”

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Posted 3 weeks ago

“Excellent price. Prompt delivery. Sensibly packaged. All round great service. Congratulations”

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Posted 3 weeks ago

“Very disappointed by how my claim has been handled and ignored despite many reminders sent by email. Specially since the mistake is coming from Justmylook. You've lost a faithful costumer”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Very good website and good prices, fast delivery and well packaged on all orders.”

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Posted 3 weeks ago

“Very competitive prices and very good service”

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Posted 3 weeks ago

“I received the wrong item through no fault of my own I was then told I could not have the item that I had ordered until I returned there mistake. Over 2 weeks later I still have not received the item I ordered and paid for. The customer service is shocking”

Helpful Report

Posted 3 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 weeks ago

“Waited 2 weeks. Not delivered. Then refunded. Waste of tome”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that. Unfortunately due to stock issues we had to cancel and refund your order. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Hello this perfume is for a present so I can’t say what my friend things of it yet but the price was very reasonable it was a quick delivery and we’ll parcelled. Thankyou”

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Posted 3 weeks ago

Justmylook is rated 4.6 based on 91,694 reviews