Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.61

4.6 Rating 91,677 Reviews

91 %

of reviewers recommend Justmylook

4.6

Based on 91,677 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 10th January 2025

1992

Anonymous

Anonymous // 01/01/2019

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“Item never arrived”

Helpful Report

Posted 3 weeks ago

Hello, We are terribly sorry to hear that. We've looked into this and it appears that Royal Mail have lost your package within their network. With this in mind, we've reached out to reship/refund the goods as per your preference. Apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“Item arrived damaged took 3 weeks to get a replacement, no one answering or replying to emails, just a computer AI reply”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that your order arrived damaged. We can see our customer care team has reached out and a replacement has been issued as per your request. Unfortunately as multiple emails were sent this delayed our response time. Apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“I've been asked to review this order 3 times already, unfortunately I still have no received it. I've sent numerous emails and it has left thei warehouse on 6th December. Today being the 20th still no sign of it and it contains christmas presents”

Helpful Report

Posted 3 weeks ago

Hello Yvonne, Thanks for your review. We apologise for any delays in transit, unfortunately this is out of our control. We will chase the courier to ensure the goods are delivered to yourself as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“Very pleased with my purchase, will recommend to friends 😃”

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Posted 3 weeks ago

“Very quick delivery good price”

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Posted 3 weeks ago

“Item was broken thrown away when reported needed proof but was all broken glass to be fair was my fault for throwing it so lost my money”

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Posted 3 weeks ago

Hello Gillian, We are sorry to hear that your order arrived damaged. As per our terms we do require images of the damage in order to resolve this nature of complaint. Apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“I place my order on the 5th of December I have yet to receive my order”

Helpful Report

Posted 3 weeks ago

Hello Tracy, Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 2 weeks ago

“Easy ordering, good prices and Super fast delivery! Would definitely recommend.”

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Posted 3 weeks ago

“Incorrect items sent. Had to send at least five emails before I received a reply about how to send back. Not the best service.”

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Posted 3 weeks ago

Hello Sarah, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago

“Started,went downhill when 1 of the goods sent wrong.Took from 7 to 10 to tell how to return goods. To late to send back to get back for Xmas,no confidence in company to sort out.Ijust left it as it was.”

Helpful Report

Posted 3 weeks ago

Hello Ronald, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 2 weeks ago

“Good service, my order was processed quickly and arrived quite quickly too. The purchase is a gift, and it looks exactly what is needed”

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Posted 3 weeks ago

“Won't order again. Product faulty and still no resolution after 3 emails”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We're very sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 2 weeks ago

“Very good service”

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Posted 3 weeks ago

“My order was not delivered on time, I kept on receiving emails that my order had been delivered which made me to be so frustrated. I had to lodge a complaint in customer service that I have not received my order. It was just a lot, customer service replied and said they will do follow up on my order as it is marked delivered but I should not reply to their email as that may delay the process. That made me feel alone and not supported, there was no one willing to be my support system and give me answers of all the questions I had. Few days later it was delivered by post office. I did not deserve to go such emotional breakdown before I receive my order, worse it was my first time using your service”

Helpful Report

Posted 3 weeks ago

Hello, We are very sorry to hear that. Your order is marked as delivered to your address, if you need further assistance regarding this parcel, please get back in touch. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Literally the best website for beauty products!! Won’t use any other website now I have discovered just my look. Very quick delivery. However I do miss the free delivery when you spend £10 :(”

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Posted 3 weeks ago

“The customer service was smooth and easy and the perfume was the best value on the market”

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Posted 3 weeks ago

“They have the prices, always better then other suppliers of the original product plus quick delivery. Excellent service thumbs 👍🏽”

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Posted 3 weeks ago

“I would definitely recommend Justmylook. I was very happy with my purchases and they were a very good price. They were delivered within a few days.”

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Posted 3 weeks ago

“Never actually sent my purchase out for delivery. After contacting them and chasing it down was sent but still not delivered. Was a Santa gift. Never again.”

Helpful Report

Posted 3 weeks ago

Hello, Thanks for your review. We apologise for any delays in transit, unfortunately this is out of our control. We will chase the courier to ensure the goods are delivered to yourself as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“2nd time using this company and both times had excellent service and speedy delivery”

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Posted 3 weeks ago

Justmylook is rated 4.6 based on 91,677 reviews