Justmylook Reviews

Name: Justmylook
Address: Rawfolds One, Rawfolds Way, Cleckheaton, United Kingdom
Rating: 4.61

4.6 Rating 91,721 Reviews

91 %

of reviewers recommend Justmylook

4.6

Based on 91,721 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Just My Look - WAHL Balding Clipper Review Collected By Reviews.io

About Justmylook:

Justmylook - free delivery on your favourite beauty essentials

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Email:

customerservices@justmylook.com

Location:

Rawfolds One,
Rawfolds Way,
Cleckheaton
United Kingdom
BD19 5LJ

Justmylook 5 star review on 10th January 2025

1992

Anonymous

Anonymous // 01/01/2019

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“Very bad experience no items no refund and no replies to any of my emails wouldn't recommend”

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Posted 4 weeks ago

Hello, Thank you for your review. We are terribly sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Very easy to place an order. Item arrived very well packaged and in good time. Item is brilliant and a really good price.”

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Posted 4 weeks ago

“I still have not received my parcel. They do not respond to my emails. Horrible service.”

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Posted 4 weeks ago

Hello, Thanks for your review. We are terribly sorry to hear that. We've asked our customer care team to reach out and resolve this for you as soon as possible. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Terrible experience ordered a perfume for my mum for Xmas, they put the incorrect address on the parcel. I waited in all morning for the parcel to be delivered. To then track the parcel and be told by Royal Mail they were returning it back to the sender as the postman could not work out the address. Never had this problem with anything before. I order a lot online and there is no problem with my address. It will now take 18 days to be sent back to the company and I will not receive the perfume . They do not answer any of my emails . Terrible customer service”

Helpful Report

Posted 4 weeks ago

Hello Frankie, Thanks for your review. Your order is marked as delivered to your address. With this in mind, please check with other people at your property. Failing that, please get in touch with customerservices@justmylook.com and we'll investigate further. Justmylook x

Posted 3 weeks ago

“Great company fast delivery”

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Posted 4 weeks ago

“Always happy with the service and goods”

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Posted 4 weeks ago

“Always first class service”

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Posted 4 weeks ago

“Products are reasonably priced and are always delivered as expected. Would recommend this company to others for range of products and efficiency of order to delivery.”

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Posted 4 weeks ago

“Love dragon fruit conditioner the best for me, very good service arrived on time, packed very well Thank you.”

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Posted 4 weeks ago

“Love justmylook and place a lot of orders from them. Never had a problem with delivery but just recently had a delivery that was broken on arrival, I contacted customer services and they were very quick and efficient with dealing with this and sent a replacement, A happy customer.”

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Posted 4 weeks ago

“Received the Kouros 100m aftershave but the button you press down for spray is extremely difficult to use you need to put extreme pressure on it to get it to spray.”

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Posted 4 weeks ago

“Not very happy as part of my order was damaged ! It had obviously been packed this way as was wrapped well in bubble wrap”

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Posted 4 weeks ago

Hello Norma. We are terribly sorry to hear that your order arrived damaged. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Had all the items I wanted at a brilliant price and with fast delivery”

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Posted 4 weeks ago

“Great price and fast delivery”

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Posted 4 weeks ago

“Ordered some shampoo and conditioner and one of the bottles was leaking because the lid was not on properly”

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Posted 4 weeks ago

Hello, We are terribly sorry to hear that your order arrived damaged. Please send photos to customerservices@justmylook.com and we'll get that sorted for you. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“I used to buy many times from this store my creams, my friends and i ! in my last order they sent me wrong items, unnacceptable! i was trying to communicate with the customer service and they didnt reply me at all to my emails! the worst customer service. I felt very stupid that i wasted my time ordering from this website , i shared my experience with my friends and they are not gonna buy as well from this company! i dont suggest this company at all.”

Helpful Report

Posted 4 weeks ago

Hello, We apologise that you were sent an incorrect item and for any inconvenience caused by this. We can see that our customer care team has sent you a pre-paid label to return this with. Upon receipt, we will either refund/replace the goods as per your preference. Justmylook x

Posted 3 weeks ago

“Excellent service and value for money”

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Posted 4 weeks ago

“I am significantly disappointed with the service I received from Justmylook and want to warn people to be very aware of their unprofessional behaviour. My order failed to arrive as it has been lost in either their system or Royal Mail’s system. After at least 3 attempts to get them to resolve this, I have so far failed. They are refusing to either refund me or send a replacement order until they have proved with Royal Mail that my order is lost and identify where it is, a process that will take up to 3 weeks! Justmylook may be very competitively priced but I think I would rather spend an extra few pounds and use an alternative supplier! Consider this as a warning before using Justmylook because it is the last time I will be!”

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Posted 4 weeks ago

Hello, Thanks for your review. We are very sorry to hear that. We've looked into this and can see our customer care team has issued a replacement order. Please allow 48 hours for delivery. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

“Absolutely first class Company from order to super fast delivery. Would very highly recommend. Thank you and A Very Merry Christmas and A Happy, Prosperous New Year to All 🎅🧑‍🎄🎄👏👏👏👏”

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Posted 4 weeks ago

“I am wondering if the item i purchased is fake because as soon as i leave the door i can barely smell the perfume and for something that cost me that much its disappointing and shocking. I have used the perfume before and can gaurantee the experience was not the same. It is very disheartening.”

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Posted 4 weeks ago

Hello, Thanks for your review. We're very sorry to hear that you are unhappy with your order. We can confirm we don't stock fake goods. Unfortunately as we're not the manufacturer we have no control over the performance/scent. Apologies for any inconvenience caused. Justmylook x

Posted 3 weeks ago

Justmylook is rated 4.6 based on 91,721 reviews