Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.83

4.8 Rating 8,273 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think the width of Birkenstock sandals should be mentioned on the main page of the product.”

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(Online UK) - Posted 2 weeks ago

Hi there, Thank you for taking the time to leave us some feedback, this is always appreciated so we can improve our standard of service. All of our Birkenstock open-toe styles do have a narrow fit however, this is noted on the description of the item in the sizing information and buyer's notes. If the size of this is not quite right we do apologise for this and would be happy to assist you with a return. Kind regards, Jules B

Posted 1 week ago

“Wasnt in a rush but shows as next day delivery on your site bit never has been with my purchases so far Guessing they come from different stores as the comms / email updates arent same format”

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(Online UK) - Posted 3 weeks ago

Hi there Liam, Thank you for leaving us some feedback, this is always appreciated so we can constantly improve our service! I can see that your recent order was placed over the weekend meaning this was processed once we reopened for the week. There does seem to have been a slight processing delay with this which we sincerely apologise for. We do advise orders will be dispatched within 1-2 working days during busier periods however fully understand the disappointment caused by this. We hope to rectify this with a future purchase. Kind regards, Jules B

Posted 2 weeks ago

“Lovely boutique in Jesmond”

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Posted 2 years ago

“Service very good will buy again from Jules B .”

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Posted 2 years ago

“The product and website were amazing. Unfortunately the polo shirt was too small and so i have had to return it. However i am yet to receive notification that you have received.”

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Posted 2 years ago

“Delivery was as expected, good tracking sent.”

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Posted 2 years ago

“Definitely use again”

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Posted 2 years ago

“I am delighted with my clothes. However not too happy with custom charge of 125 euro. Sorry but I wont be shopping with you again. I have shopped with you prior to Brexit and was a very happy customer but unfortunately I just feel the hidden costs are prohibitive for the future. Many thanks Maura”

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Posted 2 years ago

“Delivery was fast but I was disappointed to be charged €123 in customs charges due to Brexitmaking the dress €60 more expensive than buying it directly. This would stop me ordering from Jules B again.”

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Posted 2 years ago

“Shirt was a little on the big side. The XXL from Stone Island, CP Company, Firetrap all fit perfect, but the XXL by Henri Lloyd seemed huge. Very happy with the service”

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Posted 2 years ago

“Have only just returned dress and am hoping exchange will be efficient. So far have been happy.”

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Posted 2 years ago

“Everything was fine but I couldn't seem to see where to enter the extra 10% discount.”

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Posted 2 years ago

“My order arrived quicker than I expected which was great but the postage to Ireland is £15 which is way too much for a one item order so unfortunately I won’t be using Jules B again. I was able to use my first time 15% off offer to offset the postage fee.”

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Posted 2 years ago

“Pleased with bag, looks good, perhaps larger in size would have been better.”

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Posted 2 years ago

“Efficient company”

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Posted 2 years ago

“The customer service was very friendly when I asked about the customs duty I had to pay for delivery to Austria (48 Euros) . They said if I had ordered through the EU website customs duty would have been calculated straight away (which would have given me the opportunity to decide if I really wanted to spend 100 Euros on the kimono jacket). This should have been pointed out to me when I placed my order. Apart from that, everything was fine!”

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Posted 2 years ago

“Delivery is brilliant and your website is usually very clear. Sadly the beautiful linen top I bought wasn’t exactly as I thought in the picture and it was too fitted for me.I have returned it and you were very prompt in telling me you had refunded my money although it still hasn’t shown on my account !”

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Posted 2 years ago

“Prices are on a par with other retailers. Website is good and easy to navigate. Parcels came on time and well packed. Customer services were brilliant when I made enquiries. I think £2.50 returns fee was a little bit cheeky. I will continue to use them”

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Posted 2 years ago

“All good apart from one disappointing thing… I order matching kimono, I paid for both items ( trousers & top), was excited to receive them and then, completely out of blue I had money refunded into my PayPal ( going by amount refunded, it looked like the money for the kimono). I had to email and ask why as there was no email to go with the refund. I had a reply after that, confirming what I thought. It would be nice to be advised ahead, or not allowing me to pay for it in the first place. If you didn’t have it, you should have r removed it from the shopping site. I am feel sad now as I don’t have the matching top, but still pleased with the trousers.”

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Posted 2 years ago

“Delivered very promptly....hopefully return process as smooth Will probably order smaller size”

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Posted 2 years ago

Jules B is rated 4.8 based on 8,273 reviews