Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.83

4.8 Rating 8,273 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor response to emails”

Helpful Report

(Online UK) - Posted 1 week ago

Hi there Barbara, Thank you for leaving us some feedback, although I am sorry to see that you would rate this experience 3 stars. I have checked our inbox and can see that you contacted us on Sunday. As we are closed over the weekends, we advise that all weekend emails should be responded to within 1-2 working days and chronologically. Your tracking indicates that we received your return on 28/02 and this should be processed within 5 working days. For future queries, all information can be found online when a quicker response may be needed however, we appreciate your patience and will be back in touch as quickly as possible. Kind regards, Jules B

Posted 1 week ago

“I have bought many clothes from Jules B and always had an excellent experience. However this time the trousers described as cream, were very definitely grey, so I had to send them back, and will apparently be charged postage for the cost of the return. So sadly not so pleased this time.”

Helpful Report

(Online UK) - Posted 2 weeks ago

Hi Rebecca, Thank you for your review. At times, we do need to 'rename' colourways due to the format in which we store goods in our warehouse however, provide clear imagery so customers are sure of the colour they will receive. Nevertheless, we fully understand the disappointment this may have caused. I have had a member of the team reach out to you to discuss this further, as I can see that we have not received any correspondence regarding this at present. Whenever in doubt about your order, we would always advise contacting our team via phone call or email, as we are always able to offer support no matter how big or small the issue is. We look forward to resolving this matter with you over email. Kind regards, Jules B

Posted 2 weeks ago

“Jules B offers an exceptional shopping experience, particularly for those who appreciate attention to detail and exclusivity. Their carefully curated selection of high-end fashion and accessories stands out, and the quality of their products is consistently very good. However, the return process could be improved. Creating a return label isn’t as straightforward as it should be, and if the original delivery box is damaged, you’ll need to find and pay an alternative outer box to protect the items. Additionally, the £4.50 deduction for each return feels a bit steep, especially for those who want to shop regularly. Overall, they excels in offering premium fashion with a refined touch, but a more user-friendly and cost-effective return process would enhance the experience further.”

Helpful Report

(Online UK) - Posted 2 weeks ago

Hi there Simy, Thank you for taking the time to leave us a review. I am sorry to hear that you had trouble creating a returns label using the Royal Mail portal we provide. Typically, we pride ourselves on such a seamless returns process as the portal usually allows for a quick and easy way for customers to obtain a label however, I apologise that this was not the case in this instance! Our customer care team are always happy to help with any return issues and I am sure that they would have been able to create you a returns label had they been notified of such a struggle. Customers are also welcome to use an alternative method of postage for their returns however, the label is there to avoid any further inconvenience. We hope to see you shopping with us again soon and if you do have any issues, please do not hesitate to contact us via phone or email. Kind regards, Jules B

Posted 2 weeks ago

“I ordered from Ireland on your website from the UK. Therefore I could place an order but as the boots were being shipped to Ireland I was charged €48 import duty. I was unaware of this fact when placing the order and I think if items are being sent aboard a message should be issued before the payment page.”

Helpful Report

Posted 2 years ago

Dear Jenny, Thank you for taking the time to leave us a review. As all orders are dispatched from the United Kingdom, any customers based in the EU ordering from our UK site will be subject to customs duties and taxes, which is specified in our delivery policy. We appreciate the feedback on making this clearer when ordering, and this has been forwarded to management for their consideration. We are in the process of updating our website to make ordering internationally easier, so we aim to ensure shopping experiences such as your own are more straightforward. If you wish to discuss this further, please do not hesitate to reach out to us through customercare@julesb.co.uk. Kind regards, Jules B.

Posted 2 years ago

“Experience was fine. Having spent over £150 I expected free returns but £2.50 for the return wasn't bad. Don't like the subject line of the email asking for review. Starts with "be-honest". Makes me feel like you think I'm a dishonest person who needs to be reminded to be honest.”

Helpful Report

Posted 2 years ago

“Great product I bought all colours but it arrived in a mess , not impressed. As a company you could and have done so much better”

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Posted 2 years ago

“No issues with getting the product. But international customers beware! It would cost you a lot to ship the items back if you need to.”

Helpful Report

Posted 2 years ago

“Returns not made easy. No return slip and i had trouble downloading label. Rang through and someone offered to do for me and Email..but it didn’t happen. Rang again and left message..no return call…not the easiest return. Managed in end so will see how long it takes to refund.!”

Helpful Report

Posted 2 years ago

“Beautiful leather & good sole just disappointed they aren't made completely in UK. If knew they were made in India I wouldn't have purchased them. Thought I was buying British & wouldn't buy from you again. Feel conned, should have been clearly defined they weren't completely made in Britain.”

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Posted 2 years ago

“Fast delivery and good product. The only disappointment was having to ring them a week after returning one of the pairs of jeans to chase the refund and acknowledge that they had received the parcel!”

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Posted 3 years ago

“merchendise exchange process takes too long from point of view. If Jules B got for example right away untouchable return why does it take up to 7 working days exchange process ? What takes so long to give coustomer quick decent feedback..It really beats me. I don't get it. It's just my case perhaps. I'm still patiently waiting to get my exchange to be done”

Helpful Report

Posted 3 years ago

“Didn’t get a very empathetic reply when I emailed to return my product which was in a bad condition on receiving. Awaiting a replacement product”

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Posted 3 years ago

“PayPal take too long to refund otherwise I would have ticked 5 stars.”

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Posted 3 years ago

“Previous jeans are a better fit”

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Posted 3 years ago

“bad surprise: 26 € tax added”

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Posted 3 years ago

“Jeans sent were too small. Returned immediately and delivered return to Jules B on the 20th Dec 2021. Asked for an exchange to a different size but still waiting for Jules B to confirm they did receive the return and are sending out an exchange. E mailed 3 times but not had a proper communication response. I do expect more than this from Jules B.”

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Posted 3 years ago

“Delivery came in 5 days when I paid for next day.”

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Posted 3 years ago

“Nice genuine product. Arrived well packaged although very delayed. I was supposed to get it by Royal Mail 48 and it came over a week after I ordered it. Emailed Jules B for an update but got no response… The item was well priced though and I am happy with the item and delivery.”

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Posted 3 years ago

“Needed to order a size below my wife's normal size i.e. 14 to 12”

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Posted 3 years ago

“Received damaged item. No quality checks in place before you send out goods. Very disappointed. I won't be returning to this website as a customer. Im sorry”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,273 reviews