Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.83

4.8 Rating 8,273 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong size item sent , ordered Medium but sent a small , so had the hassle of posting my item back , now waiting for the correct size to be sent back . Allso emailed your customer services twice with no reply .”

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(Online UK) - Posted 1 week ago

“The item was lovely. However I found it dumped outside in the rain and packaging was wet. Despite being a tracked parcel. Also we left a sign asking not to dump parcels and thieves target our area. I also changed my delivery options to neighbour to ensure it wasn’t dumped while I was out. My jackets was fine, a bit damp. It’s only good kick it wasn’t stolen. I’m in SE London !”

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(Online UK) - Posted 1 week ago

“Would love to leave a review of the trainers I ordered, however I am sat here in bare feet because I have not received them and still have no information of when I will get them .”

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(Online UK) - Posted 2 weeks ago

Hello Bruce, Thank you for leaving us some feedback. I am sorry to hear that you have had a negative experience shopping with us this time around. I can see that a member of the team has been in touch with you to resolve this matter as there appeared to be an issue within the courier network. A refund was processed earlier today and we sincerely apologise for any disappointment that this may have caused. We hope to rectify this error during a future purchase with us! Kind regards, Jules B

Posted 2 weeks ago

“DPD was the problem. May not use mail order again if it is DPD”

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(Online UK) - Posted 2 weeks ago

Hi there Bridget, Thank you for taking the time to leave us some feedback. We are sorry to hear that there was an issue with your delivery this time around. I can't seem to find an email from our regarding your order however, if ever there are any issues with a future order we would be happy to assist you with this. We offer a range of different delivery options with Royal Mail, DPD and Evri which you may be interested in trying on a future purchase with us! Kind regards, Jules B

Posted 2 weeks ago

“Unfortunately I did not receive the products despite Royal Mail saying they had been delivered. So far no resolution so my card has been charged £50 for products I haven't received or been able to use.”

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Posted 2 years ago

“I ordered this dress on Monday morning expecting it to be delivered next day as promised, it eventually arrived Thursday! Why advertise ‘next day delivery’ if it’s not?! The dress turned up too late for the event I bought it for, irritating!”

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Posted 2 years ago

Thank you for taking the time to leave us a review, though I am sorry to hear you had a poor experience with Jules B. Our dispatch team aim to ship all orders promptly, as we understand how important these purchases may be. Unfortunately, on the date our team dispatched your order, Royal Mail halted all parcel collections into the network due to 'Extreme Weather Conditions', which we were only informed of after our usual collection time. During this period, all shipments processed on a Royal Mail service suffered from delays. I am sorry to hear the dress did not reach you in time for your event, but I hope you are still delighted with your purchase despite the delay. If you wish to discuss this further, please do not hesitate to send our Customer Care Team at customercare@julesb.co.uk. Kind regards, Jules B: Customer Care Team.

Posted 2 years ago

“An enquiry for WOMENS geox spherical trainers was put on Google and the product came up on the Jules B website I ordered a size 8 though on delivery they were a mens size 8 and then had to fund the return which I find unacceptable. I am now waiting for a refund having had confirmation that the return has been received. Not the greatest of experience and suggest you check the products prior to ordering as misleading.”

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Posted 2 years ago

“I recently had to make a return on some shoes i ordered in the wrong size. I live in Canada and was surprised that I had to pay more than $80C to return this item and reorder another pair. It is disappointing customer policy that you do not reimburse this fee as many other businesses do. It is unfortunate because I definitely like your store but will not continue to purchase other things. Marsha Assouline”

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Posted 2 years ago

“To big”

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Posted 2 years ago

“One product was missing”

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Posted 3 years ago

“Not happy with the service as Jules B have sold me previously worn pair of shoes”

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Posted 3 years ago

“Prize of shipping to norway was way to prizey”

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Posted 3 years ago

“I was very disappointed that I was not warned of the taxes and duty that I paid purchasing from the UK”

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Posted 3 years ago

“Far to small to use as a gym bag”

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Posted 3 years ago

“Ordered dark grey. Received light grey”

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Posted 3 years ago

“Haven’t received any response since contacting”

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Posted 3 years ago

“Ordered 2 of the same item but have only received one. Have emailed them but have had no response and am unable to get in contact by phone”

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Posted 3 years ago

Hi Nicola, I am so sorry to hear this, I have searched this morning for an email from you and I am unable to locate it, maybe it is under a different email address than the one on your order? I will investigate this with our dispatch team this morning. in the meantime, if you wouldn't mind please just send us over another email to customercare@julesb.co.uk using the email address associated with your order and we will get back to you there, after we have spoken with our team. Kind Regards, Bernie

Posted 3 years ago

“Still awaiting delivery meant to be a Christmas present. Still not here and not had one delivery yet it’s saying delivered. Shocking to be honest. Not the companies fault but iv paid for an item I have not got, and still waiting a response, however long that will be. Want a refund, even when having to sign a declaration I had to screenshot and sign that’s not legitimate as could have been anyones signature. Iv honestly never heard of anything like it in my life. Was told it’s a legal document that needed to be signed but would accept a signature from a screenshot as proof. You don’t laugh you’ll cry”

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Posted 3 years ago

“All went well up to the point of returning the hoodie that was too big. I returned the garment in good faith to exchange for a smaller size. I was quite disappointed to be told that the tags had been removed and the garment had damage to its pocket and therefore an exchange will not be offered. Given that the fact that the packaging was damaged on arrival, the removal of tags has no impact on the integrity of the product and that I had no control over the safety of the package in transport, I feel that my request has been badly managed.”

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Posted 3 years ago

Good Morning Hayder, I have looked into this for you and can see that you returned the item for an exchange but when our returns team noticed that the tags had been removed and there was damage to the front of the item, this item is then no longer acceptable. we emailed you to let you know of this and then you responded saying you were not aware of any damage to the garment, you just removed the item from the packaging and tried it on, no mention of damage to the parcel or why the tags were removed. you then sent a second email saying that the parcel was damaged when you received it, if this is the case you could reject the parcel and the courier would send the item back to us, or you could contact us as soon as you receive the parcel to let us know it was damaged, the damage was only mentioned when we said that the tags were removed and we are not accepting the item back. we have a policy in place with regards to the tags to ensure that all of our customers receive the goods they have paid for in perfect, brand new condition. I do apologise this may not be the outcome you may have hoped for but in this case, we have to stick to our policy. please, don't hesitate to contact us if there is anything further in regards to this we may be able to help you with. Kind Regards

Posted 3 years ago

“I got charged quite punitive custom charges which I wasn’t expecting. I have ordered from a number of uk retailers before and customs charges were always handled by the seller prior to sale so unless this changes I won’t be shopping at Jules B again”

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Posted 3 years ago

Good Afternoon Alan, We are sorry to hear that you didn't have the perfect shopping experience we strive for at Jules B. As you will see when you check out the Delivery page on our website, we explain that: "All products are shipped from the United Kingdom. The United Kingdom has now left the European Union and thus seen an end to the free trade agreement as we know it. This now means our customers within the EU will have duties and taxes to pay on top of their purchase, which are not part of your Jules B invoice and are to be paid by you upon entry of your destination country. If you wish to have duties and taxes as part of your Jules B invoice, you can use our international sites - www.julesb.de and www.julesbluxe.fr and purchase as normal." As the above states, if you wish to have the duties and taxes included in your order you can use one of our EU sites and not the UK site as you used. hopefully, this clears this up for you and we look forward to welcoming you back to shopping with us in the future. have a great day, Kind Regards, Bernie

Posted 3 years ago

Jules B is rated 4.8 based on 8,273 reviews