Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.83

4.8 Rating 8,230 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,230 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Excellent”

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Posted 3 years ago

“Excellent no fuss service, items always received extremely quickly and well boxed / packaged”

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Posted 3 years ago

“Service from JulesB has been outstanding - free next day delivery and beautifully packaged in a box with lots of tissue paper. The return process was straightforward and free. The return was acknowledged promptly. The price was also the lowest I could find. Overall a fantastic service.”

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Posted 3 years ago

“The jacket arrived well packaged via special delivery as ordered. Will definitely use Jules B in the future and would happily recommend Jules B to family and friends.”

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Posted 3 years ago

“First time I used the company would for sure use again and recommend my family”

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Posted 3 years ago

“Very efficient service.”

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Posted 3 years ago

“Easy to order and arrived quickly.”

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Posted 3 years ago

“Very fast delivery no hassle at all”

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Posted 3 years ago

“Easy transaction, prompt delivery, packaging was great and product received in top condition”

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Posted 3 years ago

“I recieved a pair of boots which on arrival were scratched. I sent pictures to Jules b and was told they no longer had them in my size but i coud have a refund. I had hoped they might make more of an effort to find a pair from loakes as i was able to buy another pair within a day for my best man. I replied that i was saddened that they could not help and would probabaly not use them again for loake purchases, i recieved no reply. regards, Aidan.”

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Posted 3 years ago

Dear Aidan, Thank you for leaving your review. I am sorry to hear your experience with Jules B has not been a positive one. I understand you received some boots from us that were defective, this is not the standard of service we would want our customs to receive and I can only apologise for this. I am sorry to hear you were disappointed with the service you received. It is a longer process to contact our Loake supplier to replace the boots for you. It usually takes around 2-4 weeks for us to receive a replacement directly from the brand. Therefore, since you needed them urgently we issued you a refund in full and you were able to purchase and receive a new pair. Once again, please accept my apologies for this and for the inconvenience this caused you. I hope one day you will consider placing an order with us again so we can offer a more positive shopping experience. Kind regards, Jules B Customer Care Team.

Posted 3 years ago

“Not 5 stars due to colour being off but excellent service as always. Prompt and excellent delivery.”

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Posted 3 years ago

“Great next day delivery! Thank you!”

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Posted 3 years ago

“Jules B excellent. Ordering process smooth and easy and delivery also brilliant with beautiful box presentation. Would highly recommend.”

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Posted 3 years ago

“Excellent communication,item was packaged extremely well. Without hesitation I would use Jules B again”

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Posted 3 years ago

“Excellent sales and service Thank you”

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Posted 3 years ago

“Great to do business with. The delivery was very quick and the product was excellent.”

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Posted 3 years ago

“Great company to deal with. Well packed and delivered as agreed.”

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Posted 3 years ago

“Not one problem ordering from this company and delivery was super fast. Cannot fault so far”

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Posted 3 years ago

“Very good Quick service beautifully wrapped attention to detail”

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Posted 3 years ago

“I always enjoy shopping with JulesB”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,230 reviews