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Jules B Reviews

4.8 Rating 8,308 Reviews

100 %

of reviewers recommend Jules B

Company Reviews

Product Reviews

4.8

Based on 8,308 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great product The choice in this store is amazing You can gain points on your products So go ahead and shop !!!!”

Helpful Report

(Online UK) - Posted 2 months ago

“I didnt receive my order! I waited for more than 10 days & then i called the customer service they told me that my order returned to you from the shipping company & they are not able to ship it !! U didn’t even refund me yet ! It’s disappointing & a very bad experience!”

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(Online UK) - Posted 2 months ago

“excellent choice, website easy to navigate,very good sizing information given,first class service”

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(Online UK) - Posted 2 months ago

“Excellent”

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(Online UK) - Posted 2 months ago

“Great service and competitive prices”

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(Online UK) - Posted 2 months ago

“I have bought many clothes from Jules B and always had an excellent experience. However this time the trousers described as cream, were very definitely grey, so I had to send them back, and will apparently be charged postage for the cost of the return. So sadly not so pleased this time.”

Helpful Report

(Online UK) - Posted 2 months ago

Hi Rebecca, Thank you for your review. At times, we do need to 'rename' colourways due to the format in which we store goods in our warehouse however, provide clear imagery so customers are sure of the colour they will receive. Nevertheless, we fully understand the disappointment this may have caused. I have had a member of the team reach out to you to discuss this further, as I can see that we have not received any correspondence regarding this at present. Whenever in doubt about your order, we would always advise contacting our team via phone call or email, as we are always able to offer support no matter how big or small the issue is. We look forward to resolving this matter with you over email. Kind regards, Jules B

Posted 2 months ago

“Would love to leave a review of the trainers I ordered, however I am sat here in bare feet because I have not received them and still have no information of when I will get them .”

Helpful Report

(Online UK) - Posted 2 months ago

Hello Bruce, Thank you for leaving us some feedback. I am sorry to hear that you have had a negative experience shopping with us this time around. I can see that a member of the team has been in touch with you to resolve this matter as there appeared to be an issue within the courier network. A refund was processed earlier today and we sincerely apologise for any disappointment that this may have caused. We hope to rectify this error during a future purchase with us! Kind regards, Jules B

Posted 2 months ago

“Jules B offers an exceptional shopping experience, particularly for those who appreciate attention to detail and exclusivity. Their carefully curated selection of high-end fashion and accessories stands out, and the quality of their products is consistently very good. However, the return process could be improved. Creating a return label isn’t as straightforward as it should be, and if the original delivery box is damaged, you’ll need to find and pay an alternative outer box to protect the items. Additionally, the £4.50 deduction for each return feels a bit steep, especially for those who want to shop regularly. Overall, they excels in offering premium fashion with a refined touch, but a more user-friendly and cost-effective return process would enhance the experience further.”

Helpful Report

(Online UK) - Posted 2 months ago

Hi there Simy, Thank you for taking the time to leave us a review. I am sorry to hear that you had trouble creating a returns label using the Royal Mail portal we provide. Typically, we pride ourselves on such a seamless returns process as the portal usually allows for a quick and easy way for customers to obtain a label however, I apologise that this was not the case in this instance! Our customer care team are always happy to help with any return issues and I am sure that they would have been able to create you a returns label had they been notified of such a struggle. Customers are also welcome to use an alternative method of postage for their returns however, the label is there to avoid any further inconvenience. We hope to see you shopping with us again soon and if you do have any issues, please do not hesitate to contact us via phone or email. Kind regards, Jules B

Posted 2 months ago

“Great products with quick delivery”

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(Online UK) - Posted 2 months ago

“Straightforward website, prompt delivery and as always a high quality product. Thank you.”

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(Online UK) - Posted 2 months ago

“Items delivered quickly and at a great price”

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(Online UK) - Posted 2 months ago

“Easy to purchase online and super quick delivery.”

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(Online UK) - Posted 2 months ago

“First class products & usual first class service from Jules B. Items exactly as described, very nicely packaged and delivered promptly. 5 ✨”

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(Online UK) - Posted 2 months ago

“Prompt nice”

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(Online UK) - Posted 2 months ago

“love joules b, always great service, fast delivery and returns delt with quickly”

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(Online UK) - Posted 2 months ago

“Excellent communication Top quality value and service Thank you”

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(Online UK) - Posted 2 months ago

“DPD was the problem. May not use mail order again if it is DPD”

Helpful Report

(Online UK) - Posted 2 months ago

Hi there Bridget, Thank you for taking the time to leave us some feedback. We are sorry to hear that there was an issue with your delivery this time around. I can't seem to find an email from our regarding your order however, if ever there are any issues with a future order we would be happy to assist you with this. We offer a range of different delivery options with Royal Mail, DPD and Evri which you may be interested in trying on a future purchase with us! Kind regards, Jules B

Posted 2 months ago

“JULES B ARE EXCELLENT. Their attention to detail is without question, the best I have yet to encounter. This is why I continue to shop with them. THANK YOU JULES B”

Helpful Report

(Online UK) - Posted 2 months ago

“Quick delivery, lovely hat”

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(Online UK) - Posted 2 months ago

“Order was processed easily, item arrived within two days on the 'regular postage' service. Item is really lovely. Fits well luckily. thanks.”

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(Online UK) - Posted 2 months ago

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Jules B is rated 4.8 based on 8,308 reviews