Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.83

4.8 Rating 8,222 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,222 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“4th time ordered from Jules b . Great service nothing more to say”

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Posted 3 years ago

“I returned shoes bought online to the Jesmond store one week ago. Despite two emails to customer service no acknowledgement plus did not get an acknowledging email from the store which is normal. I will now need to visit the store to pursue my refund which includes a 26 mile round trip. I must say they are usually good, this however is a concern.”

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Posted 3 years ago

Dear Jeff, Thank you for contacting us. I can see that you emailed us on 12/02/22, as our customer care team are Monday to Friday we picked this email up as soon as possible and wouldn't have been able to get back to you on Saturday. you are correct, our stores do normally give you a receipt to say that we have received your return and that it will be passed to our head office to be refunded, I apologise if you didn't receive one this time around. when you drop your return in-store, they then send this down to our HQ, this then gets placed with the other returns in the queue, this is normally a speedy service, however, we are experiencing a small delay at the moment, I apologise for the inconvenience this causes but please be assured I have located and refunded your return. I hope this helps and if there is anything further we can help you with, please don't hesitate to contact us, Kind Regards, Bernie

Posted 3 years ago

“Delivery was speedy and price competitive as I was able to use new customer discount. Thank you - would recommend”

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Posted 3 years ago

“Always very easy to use online, prompt delivery and packed beautifully.”

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Posted 3 years ago

“cannot fault Jules B let you know what's going on. We need to keep good quality independent stores who know how to treat their customers”

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Posted 3 years ago

“Fast delivery. Packed with care”

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Posted 3 years ago

“Fantastic service thanks”

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Posted 3 years ago

“First class service from start to finish”

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Posted 3 years ago

“Incredibly efficient service. Item arrived beautifully packaged. Response to email queries very prompt.”

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Posted 3 years ago

“Very good prompt delivery, packaged really well and good communication on the delivery at all times First time I’ve bought from here but will definitely use Jules B again when purchasing something else.”

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Posted 3 years ago

“A great find of this trainer I had seen on Geox site - these being half price on JulesB. I was lucky to find them in my size. Very pleased that DPD was used to deliver them and happy to pay a small amount for faster delivery. Great service.”

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Posted 3 years ago

“Very fast receipt of goods”

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Posted 3 years ago

“merchendise exchange process takes too long from point of view. If Jules B got for example right away untouchable return why does it take up to 7 working days exchange process ? What takes so long to give coustomer quick decent feedback..It really beats me. I don't get it. It's just my case perhaps. I'm still patiently waiting to get my exchange to be done”

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Posted 3 years ago

“Easy purchasing online, fast service.”

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Posted 3 years ago

“Ordering was easy, product nicely and securely packed. Delivery was fast and my Barbour trench is wonderful. Thank you.”

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Posted 3 years ago

“Good quality & excellent service”

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Posted 3 years ago

“Great service. Loved hat.”

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Posted 3 years ago

“Excellent staff co-operation on exchanging item of clothing. Went on to purchase more items when visiting shop in Kendal. Unfortunately through lack of local knowledge received parking ticket.”

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Posted 3 years ago

“Great quality products, excellent sale reductions and the best customer service, one of my go to websites”

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Posted 3 years ago

“Excellent website, easy to use with speedy delivery and returns. Have never been disappointed.”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,222 reviews