Jules B Reviews

Name: Jules B
Address: Yellow Brick House, Back New Bridge Street, Newcastle upon Tyne, United Kingdom
Rating: 4.83

4.8 Rating 8,231 Reviews

100 %

of reviewers recommend Jules B

4.8

Based on 8,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Website easy to navigate, check-out speedy and prompt product delivery.”

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Posted 3 years ago

“The service is outstanding The instructions are clear. There was no hassle in returning the item. Refund was made promptly. Thank you for a beautiful service”

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Posted 3 years ago

“Excellent service, great communication and returns service.”

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Posted 3 years ago

“Great service and such a lovely range of lovely items”

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Posted 3 years ago

“As above not happy with return charge, unlikely to shop here again.”

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Posted 3 years ago

“Excellent service, thank you!”

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Posted 3 years ago

“I will never order from them again. The return was a fortune . The box very flimsy. The reason I wouldn’t order from them again is the cost of the return”

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Posted 3 years ago

Thank you for your review, though I am sorry to hear you have had a poor experience with us. Upon investigation, I see you did not opt for our Royal Mail returns label to send your order back to us. The postage provides a pre-paid tracked returns service which we offer at a flat rate of £2.50 regardless of the size of the parcel. Unfortunately, as you opted for an alternative service, this will have been based on the weight of your return. We package all orders in sturdy parcel boxes, which we use to encourage the elimination of single-use plastic. These boxes are prepared and packaged with care by our Dispatch team, who work to ensure all orders arrive with customers both beautifully and safely. I am sorry you did not find the packaging sufficient, and I will be sure to pass this feedback to the appropriate team. Should you wish to discuss this with us or have any further queries, please feel free to contact us directly through customercare@julesb.co.uk. Kind regards, Jules B

Posted 3 years ago

“send quickly and I could use PO to send back Thanks”

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Posted 3 years ago

“Great service and I was kept informed about the status of my delivery.”

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Posted 3 years ago

“Fast, efficient service, well packed. Love my Marc Jacobs bag. Thank you ❤️”

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Posted 3 years ago

“Customer service not ideal - definitely not how it used to be”

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Posted 3 years ago

“Always very good at sending purchases”

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Posted 3 years ago

“My new go to shop for fashion and service”

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Posted 3 years ago

“A very professional company with good choices.”

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Posted 3 years ago

“Great online shop with lots to choose from. Service always great!”

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Posted 3 years ago

“Lovely sweatshirt and arrived on time as stated”

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Posted 3 years ago

“Communication great, website easy to navigate, brands and items provided on point and speedy delivery!”

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Posted 3 years ago

“Delivered in 2 days , professional, definitely will buy it again!”

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Posted 3 years ago

“Very quick service. Description and photos on the website very helpful. Oska website only tends to show one photo. Appreciate Jules B providing more, so you really can see style and fit.”

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Posted 3 years ago

“Always good stock & service”

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Posted 3 years ago

Jules B is rated 4.8 based on 8,231 reviews