Jukes Insurance Brokers Reviews

Name: Jukes Insurance Brokers
Rating: 4.92

4.9 Rating 2,898 Reviews

99 %

of reviewers recommend Jukes Insurance Brokers

4.9

Based on 2,898 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Jukes Insurance Brokers:

Based in Bromsgrove, Worcestershire, our team have over 160 years’ combined experience and are dedicated to providing the very best in customer service to our customers across the West Midlands and nationwide.

Visit Website

Phone:

01527 874092

Email:

info@jukesinsurance.co.uk

Location:

63 Broad Street, Bromsgrove, Worcestershire
B61 8LL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed help with our house insurance claim about our burst water pipe .the service we received was appalling, we had to find our own company to fix the problem .then fight to get our money back. We r not happy .with the house insurance.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We've since spoken with you and appreciate you sharing your experience regarding service from the Home Emergency Insurance provider. As discussed, the claim was reported directly to the Home Emergency provider, and while we were made aware that you had to arrange your own repairs and submit the invoice, we were not informed of the difficulties you experienced in obtaining a refund. Until seeing this review, we assumed everything was proceeding as expected. We completely understand your frustration regarding the lack of availability from the Home Emergency provider. We would have been happy to offer support where possible if we had been made aware of the ongoing issues. We appreciate you choosing us as your insurance broker and are sorry that you feel let down on this occasion. If there is anything further we can do, or if you have any additional concerns, please do not hesitate to contact us on 01527 874092. Kind regards Arran Williams Director

Posted 1 week ago

“Dissapointed we got our renewal the day before policey required to be renewed and also confirming direct debit set up. Gve us very little time to consider options.”

Helpful Report

Posted 7 months ago

Thank you for your feedback and for bringing this to our attention. We understand the importance of having time to review and consider your options before renewing. We would like to clarify that we emailed your renewal documentation on 9th May 2024, ahead of your renewal date on 1st June 2024. Additionally, we called the day before your renewal to see how you wanted to proceed. Your record indicates 'email' as your preferred contact method. If you prefer to receive documents via post, please let us know and we will update your preference accordingly. We appreciate you placing your home insurance with us since 2014 and for renewing this year - as a small business we truly appreciate your loyalty. Service is something we pride ourselves on, so we are very sorry that you feel let down on this occasion. If there is anything further we can do, or if you have any additional concerns, please do not hesitate to contact us on 01527 874092. Kind regards Arran Williams Director

Posted 7 months ago

“No assistence what so ever”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback with us, although we regret to hear about your experience. We strive to provide excellent assistance to all our clients, and it concerns us deeply that you felt unsupported. Without specific details, it's challenging for us to address your concerns. However, we want to assure you that providing assistance and support is a top priority for us. If you’re open to it, we would appreciate the opportunity to discuss your experience further to understand how we may better assist you in the future. Please feel free to reach out to me directly on 01527 874092, or james@jukesinsurance.co.uk. We value your feedback and hope to find out more details so we can investigate. Kind regards James Godsall Managing Director

Posted 1 year ago

“Unfortunately you wait until the Insurance is almost out of contract before advising us therefore enabling us to obtain a n alternative quotation. This makes us very nervous of being over charged.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to share your feedback with us and I apologise we did not meet your expectations this year. Your concerns are important to us, and as such I have thoroughly reviewed the details of your renewal timeline and responded directly in more detail on this. I am satisfied that we shared details between you and the insurer without delay and communicated with the business throughout, but there were significant delays outside of that which led to final renewal terms being shared much later than we demand of ourselves and insurer partners. I want to assure you that your satisfaction is a top priority for us, and we appreciate your loyalty over the years. Our team is committed to addressing these challenges with our insurer partners and ensuring a better experience for you in the future. Thank you for your understanding, and we look forward to the opportunity to continue serving you with the level of service you deserve. If you wish to discuss this matter further, please contact call us on 01527 874092 or contact me directly. Kind regards, James Godsall Managing Director

Posted 1 year ago

“Many thanks”

Helpful Report

Posted 4 years ago

“I was put onto Zurich insurance ,i did in fact have a claim for a split shower tray which was rejected,this is not an insurance policy ,this is a tidy up after the event policy and pay for your own repairs,had i not been napping this year i would not have renewed my policy and most certainly will not be renewing next year .its a true saying ,you only get what you pay for ,lesson learned !”

Helpful Report

Posted 6 years ago

Thank you for your feedback and bringing this to our attention. We are sorry that the insurer's advice was not entirely accurate. We hope that for future issues you contact our office in the first instance so that we can ensure you receive comprehensive advice in the event of a claim enquiry. Best regards Richard Godsall

Posted 6 years ago

“Since purchasing the insurance I have never heard from them again , and have not been supplied with any documentation what so ever.”

Helpful Report

(Home Insurance) - Posted 9 years ago

“This has been the biggest mistake i have ever made,seem to have three different companies dealing with my claim,ive had insurance for over 20yrs and never ecperienced this sort of service before. I have made a complaint to insurance ombudsman as the service and non proffessionals they employ to carry out the repairs was shocking!!! Cant wait ti may to get new company!!!!”

Helpful Report

(Home Insurance) - Posted 9 years ago

We are sorry to hear that you have been unhappy with the service received following your claim in January. Customer service is very important to us, but we were not aware there was an issue until we were made aware of your review today. The claim was reported to the insurance company, who appointed loss adjusters to deal with the matter. We did phone and email you to confirm this, and asked you to contact us if you needed assistance, but as we heard nothing assumed that all was proceeding satisfactorily. We have contacted the insurers and loss adjusters today, and understand that the problem has mainly been an unacceptable level of workmanship by the contractors (who were appointed by the loss adjusters). We believe that insurers have agreed to pay for the work to be done again by your own preferred contractors, and trust that you will contact us directly if this does not resolve the matter to your satisfaction. Sincerely Richard Godsall Managing Director

Posted 9 years ago

Jukes Insurance Brokers is rated 4.9 based on 2,898 reviews