Juicy Bike Ltd Reviews

Name: Juicy Bike Ltd
Address: UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield, Chesterfield
Rating: 4.78

4.8 Rating 280 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

Metrics

Info

4.8

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I have recently purchased the new this year model facelia, I have never tried a electric bike before, I must say that although I have only been out on it once I am hooked, the style of the bike the colour I absolutely love, when it arrived it came from France so no paperwork was with it, I phoned mike at juicy technical support and within 10 minutes he had sent me the paperwork over by email to enable my husband to put the bike together although it was very easy only the handlebars and pedals needed doing, the bike came with a fully charged battery so I was able to use the bike immediately, I went to my local park and felt like it was Xmas day on my new bike, you may think I am over reacting but I am not an experienced bike rider and I felt confident from the moment I started riding. I would like to thankyou mike for his support. The whole experience of looking and buying a electric bike was great and the advice of the size to get it’s perfect. Thankyou to all the team at juicy.”

Helpful Report

“What a great shopping experience, this company and Bryn in particular were exceptional. They put up with my multiple questions, were good to their word and got my wife’s ebike to us on time, even taking the current Covid-19 into consideration. Bryn didn’t mind me asking for regular updates and now the ebike has arrived my wife has not been off of it. We bought to to help ease her back into cycling and she nearly pooped her pants when she first turned on the electric motor. We bought the entry level ebike and we are very satisfied with our purchase, the whole process has been a walk in the park thanks to this great team. Well done, stay safe and keep up the good work.”

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“Very helpful, very efficient and easy to deal with”

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“Love my new bike the service was first class from start to finish even managed to receive it earlier then quoted due to a waiting list Arrived when I was told with no fuss. My sister has now ordered one like mine she is so impressed. Thanks to all”

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“After trying out our friends' Juicy bikes, we were so impressed that we now have 4 Juicy bikes - 2 Classics & 2 fold-ups, & we love them. They're a pleasure to use & fun. We live in a rural area, too far from the nearest shops to walk, but too close not to feel guilty about driving. These bikes are the perfect answer.”

Helpful Report

“Juicy Bikes have been absolutely fantastic both before and after purchasing my gorgeous classic click, with exemplary customer service, and a speedy response to any questions (and there have been lots - sorry David!) I've had. I've cycled to work for the last fifteen years - only a four mile round trip, but a hip condition is making it increasingly difficult for me to tackle the rather steep and lengthy hill on my journey home, meaning I've had to push my bike for the last mile. This bike is a game changer for any one with a physical disability that makes using a regular bike difficult. My commute home has gone from half an hour to ten minutes, and my hip pain has already reduced after just a month of riding this bike. The hill is no longer a problem and I can zoom up it quite happily in the low-to mid PAS levels. I know of at least two people who have seen my bike and are planning on purchasing their own in the coming months, so I expect to see more Juicy Bikes on the roads of Northampton soon. I hope my bike will last a good few years, but when the time comes to buy a new ebike, I won't hesitate to buy from Juicy Bikes.”

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“Really really happy with my bike. After Id told my husband i bought one he had a look and bought one too - 15 minutes later! We had two folding ebikes but the small wheels made it impossible to cycle safely on our potholey roads. I wanted a large wheel bike but not at a large price. Juicy Bike made it possible. thankyou so much!”

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“Great service, great communication, great bike. 5 stars. Highly recommend this company”

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“Best electric bike I have owned. Such a clever design in every way. Good price and gorgeous colours. I am 67 and this bike keeps me cycling. Highly recommend anyone to buy one”

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“A quality product.”

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“I collected my beautiful Juicy Poco yesterday. I am in my 60s, have rarely ridden a bicycle since I was a child and am NOT at all sporty. I researched to find a suitable ebike for almost a year. I wanted fresh air and exercise, but not sweat and exhaustion! Juicy is British made and designed for hills, we are about to move to the hills in Wiltshire so that will be helpful. I am 5 feet tall and wanted a traditional sit up and beg bicycle but designed for someone of my height. The Poco is just perfect. I rode seven miles yesterday without a care. Same today. I love the fact that for the assist to work you have to pedal - plenty of exercise without the stress. The throttle start is wonderful allowing me to pull away with ease and without worry. My Poco is in ICE colour which is beautiful. I have a Juicy basket on the front which fits well. If you are hesitating, hesitate no more. Buy one! PS:- My husband rides a 1200cc BMW RT, motorcycle - he is struggling to keep up with me... 🤣”

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“I have recently bought 2 bikes from Juicy bikes, one for myself and one for my daughter. I have rarely experienced Customer service as good as Juicy Bikes. David in particular has been more than helpful when I needed help of any kind, he would go above and beyond to help in any way he could. Would I recommend Juicy Bike to anyone, the answer YES I certainly would. Oh and the bikes are brilliant too.”

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“Had to order a new battery as I hadn’t used my juicy bike for so long and didn’t keep it up to date. Staff very helpful and didn’t mind when I had to phone a few times for advice regarding my bike. Excellent service”

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“Absolutely love my TICKET, the orange colour is very eye catching and I like that it doesn't look like a typical ebike. We bought after lockdown had started, support and advice received online was great and delivery smooth and inline with social distancing. It's been fantastic to just cycle from the house - something I don't often do as I have 500m of climb before I'm even on less challenging cycle routes! I've done over 250km since 23rd April, the gear change and the electric feature are smooth, took a couple of rides out to get used to the electric side of the bike, I don't use it all the time. I didn't know what ebikes were like, I was initially resistant, but I love the fact that you are still working/getting exercise whilst enjoying what would usually be too challenging to enjoy. Recommended to friends who are now looking to buy too. Thankyou Juicy Bikes!”

Juicy Bike Ltd 5 star review on 12th May 2020

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“Very friendly service. Delivered on time during lockdown. Very comfortable style.”

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“Haven't ridden a bike in 30 years at least and thought now would be an appropriate time to get back on the roads so I did a bit of research and bought a Compact Plus. It was delivered promptly and was very quick and easy for a old novice like me to set up. Did call the office with a couple of newbie enquiries and the staff very helpful. Have been out three times this week and the bike has been amazing with super easy controls. A fabulous buy and am absolutely made up with it!!”

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“So we decided just prior to the lockdown, to order our first electric bike and one with great range and easy to ride and went for the 'Compact click' with the 6 gears. Sadly they had just run out of stock, but they had one 'compact plus' for a little more money that they could send out. We took it just as we headed for the lockdown and when it arrived all looked well. On opening the box, the content and assembly is different from both the booklet and the video so contacted the very helpful team and resolved that particular issue (make sure you have your own Allen keys etc, as none are included). There were a few other minor points (scuffed mudguard, handlebar splines looked slightly scratched/damaged/pre used or assembled) which they are looking into for me. The main point though that buyers need to be aware of, is that the compact plus comes with '8 gears'...but only 'one' front chain ring sprocket and the chain, when in 1st gear, drags on the chain guard scratching it and makes a noise as you pedal (it also is at quite a stretch/angle to the main chain ring sprocket when stretched over the cassette to the first gear) and it can't be adjusted out. Again I spoke to the team and they are looking at a way forward (possibly different rear cassette) to resolve the issue. I look forward to a reply as soon as they are able given the current lockdown restrictions.”

Helpful Report

“We ordered two folding bikes just after the lockdown started (which forced us to finally make a decision about the kind of bikes we were going to get). I'd have preferred to have them assembled by a local dealer but that wasn't possible in the circumstances. Getting them ready wasn't too much trouble and a couple of queries we had were soon resolved (including one made by e-mail on a Sunday!). The bikes have worked very well and we're pretty happy with them. You can get folding bikes that are lighter and fold more compactly but the ones we chose are a good combination of facility and price. On about a month's experience (I've been out every day since we got them) I'd recommend both the bike and the company.”

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“Open ticket is great bike. Had a few minor issues now resolved but may fit lower gearing after a few more miles.”

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“Love my compact plus! I spent months looking for a lightweight folding bike which is near impossible to find. I found Juicy online but wanted to see the bike in person and since there were not many options local to me I was hesitant to take the plunge and continued my search test riding a few other makes with no joy. I finally managed a test ride when I had a coinsiding trip to Bristol and fell in love with it instantly! I had great customer service from the team @ Juicy as I had a few questions and felt confident to place the order the within the same week. The quality is fantastic, the electric assistance is perfect for me as I often have low energy and have now been able to ride to work. Love my bike, thank you!”

Helpful Report

Juicy Bike Ltd is rated 4.8 based on 280 reviews