Juicy Bike Ltd Reviews

Name: Juicy Bike Ltd
Address: UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield, Chesterfield
Rating: 4.78

4.8 Rating 280 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

Metrics

Info

4.8

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“mAX WAS EXTREMELY HELPFUL WHEN I NEEDED A REPAIR TO MY JUICY URBAN BIKE HE SENT ME THER PARTS I NEEDED PROMPTLY GREAT SERVICE”

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“Very helpful staff when I contacted them a while ago. Prompt delivery of my new battery,only downside was the price! Love my bike.”

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“I have had my Juicy Poco for 4 happy years. She is my magic broomstick which takes me to yoga, visiting my auntie, touring with my husband and then bringing home some shopping. I have racked up thousands of miles. The battery allows me to keep up with my husband's racing bike (powered by his competitive legs). The basket and panniers carry kilos without complaint. Many thanks to Juicy. PS The bike's name is Esme - as in Granny Weatherwax.”

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“Super fast delivery of our replacement battery, Thanks Juicy!”

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“I bought a juicy bike about a year and a half ago, absolutely love it! My journey to work is all up hill, so this bike is a godsend. I have lost 2 screws so far from the handlebar and the mud guard, I emailed juicy and their customer service is second to none! In the post the replacement parts no questions asked , received the next day . The best service I have ever received from any business, well done juicy bikes!”

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“Great service, fast delivery. Will use again.”

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“Excellent friendly and personal service. My compact plus folding bike arrived this week and it ticks every box for me: beautiful to look at, well made and designed, a really perky ride that shoots uphill with very little effort. A cut above the cheaper electric folding bikes I have had, or tried out. I am delighted!”

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“A quick response to a phone call regarding the release mechanism on a compact folding bike resulted in a new locking mechanism being sent out next day which fully cured the problem. Thanks”

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“I would recommend Juicy bike products and their after sales service is second to none. These guys go the extra mile for you. It’s refreshing to be able to speak to knowledgeable people who care about the product. Big thumbs up to Bryn and David, Thanks.”

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“Second to none customer service, had my bike for 3 years and lost a small part from it, it was replaced within a couple of days FOC. Thanks Juicy!”

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“I had my first proper bike ride yesterday,about 15 km on flat terra. Bike was comfortable and effortless. However when we returned to my daughter’s house her partner was there, who is a real bike expert. He noticed that a bolt was missing . He then noticed that another part was wrongly connected. That resulted in the back wheel not being safely fitted. He did a complete overhaul, fastened all the fittings and gave it a total check. He said it was just as well I rode the bike cautiously and at moderate speed. I am not sorry I bought this particular bike but am extremely disappointed in the bad workmanship. I could have ended up with a serious accident.”

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“Excellent customer service! Gave swift responses to email queries and helpful, sound advice over the telephone. Staff friendly and approachable”

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“great looking compact bike”

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“I have had a Compact Plus Folding bike for 4 years, love it, but locally I use a second hand Claude Butler for the riverbank, though the ebike does well on rough terrain too But with the cost of fuel and retirement I wanted panniers to fit the 20" wheels so thought £20 each for waterproof ones that can also double as a shoulder bag was great. Well I got round to using both panniers this morning to try out shopping, and one bag takes 2x boxes 500g cereals and even an 850g one I tested at home. They were 3/4 full with £30 of shopping including the cereal boxes, though I popped bread in the front carrier. I'm delighted the panniers fit either bike, 26" or 20" wheels.”

Helpful Report

Thank you for a wonderful and inciteful review. It is pretty difficult to visualise exactly what the paniers can hold when rated in Litre; however, your review has helped paint a picture. Great to hear that the bike is still going strong 4 years on. Take care. Juicy Bike

“Good price, good service, good bikes.”

Helpful Report

“Really annoyed with this bike. Waited nearly 4 months to be able to buy one. I got a bike March 2022 and it has a squeak from the back wheel which has to be sprayed with PTFE dry lubricant every 20 miles ie one good trip or the noise would drive you crazy. One selling feature is the puncture resistant tyres. What a joke, onto 3rd tube, 2 for the back wheel and now one on the front wheel. Doing basic road cycling and covering the same routes for years and never once have I had a puncture on a regular bike. The company has agreed for the work to be done under guarantee, at their nearest agent. But at a 100 mile return journey (2 journeys so far) and needing some sort of repair every other week who can keep up with this. So very disappointed I wish, at nearly £1800, that I had spent my money elsewhere. Love the riding experience, its just it needs so much effort to keep it on the road.”

Helpful Report

Hi Ann, Sorry to hear you've had so many punctures. The tyres are specific e-bike tyres to deal with the extra weight and are puncture-resistant, they keep most nasty sharp edges out. Unfortunately, not in your case. As discussed via email, we will happily send you a replacement tyre to remove any possible doubt about the current tyre. As for the squeak at the rear wheel in your review. It is not an issue I have ever seen before with any of our bikes. Obviously, lubricating it every few miles is not a permanent fix, and we will be looking to send a mechanic out to you to resolve any issue you have in person fully. We want all of our customers to have the best experience with our bikes, and if there are any issues at all, we will always look to rectify them as soon as possible, free of charge, which is what we hope to do in your situation. Best wishes, Juicy Bike

“Great service. Visit to warehouse was informative and helpful in assessing my options. Ordered, paid and delivered on the same day. Passed on website to friends who are interested in purchasing an e-bike.”

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“Great bike. I needed an extra battery so I cd go on a 40 mile ride. It came the next day. The service after a year was included.”

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Thank you for your review, Wendy. We hope your ride went without a hitch.

“Been out on my first ride round my island today and have loved it!! She is aesthetically pleasing… super comfy to ride .. amazing booster for those hideous hills.. plenty of gears to ride at your own comfort … I love everything about Juicy Roller”

Helpful Report

Thank you for your fantastic review, Emily; it's great to hear that you are already loving your Juicy Roller. We hope you will soon be racking up hundreds of miles whilst the weather gets better and brighter. Juicy Bike Team

“I bought the new Juicy/Neomouv Malva a few weeks ago and my onboard computer tells me I’ve now racked up 100 miles so I thought I’d provide a review. I’ve been riding a Classic Click for a few years and while I was happy with it I wanted something lighter so I could ride with less assistance and get a bit more exercise. I went to the Ebike show in London and test rode a handful of bikes from big names… none of them were anywhere near as much fun to ride than my CC. I went to my local bike shop who stock the Juicy range and they had Malva in stock. I took her for a quick spin, fell in love immediately and rode her home the same day. Light, responsive, super quiet and stylish. I do get some very perplexed looks from Lycra clad dudes when I whizz past them on the hills… the battery is hidden in the frame and it looks like a ‘normal’ Dutch style bike. Can’t recommend highly enough.”

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Thank you for your incredible account of your first few weeks with your Malva. As one of only a handful of customers who received the first delivery of Malva, it is great to hear the bike is performing as we had hoped. Keep up the excellent work, and keep embarrassing those Roadies!

Juicy Bike Ltd is rated 4.8 based on 280 reviews