Juicy Bike Ltd Reviews

Name: Juicy Bike Ltd
Address: UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield, Chesterfield
Rating: 4.78

4.8 Rating 280 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

Metrics

Info

4.8

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Juicy Roller bike has been exactly what I hoped for - lively all-terrain with a comfortable frame for mounting and riding. Motor is powerful and responsive. An early power failure was caused by a rain deluge soaking the control unit on the handlebars. Juicy posted me a replacement very promptly, so all praise for that, though it does really need to be waterproof. Only reservation -instructions on the site were rater scant for the specific equipment on the bike. Otherwise, all good!”

Helpful Report

“I ordered a Juicy Roller E-bike half way through lockdown (21 April) as I thought it would give me freedom on London roads without using my car. Obviously because of huge number of orders it didn't arrive until early July... and there was little information available as to when the bike would actually arrive. Its what I would call a sit-up-and-beg bike. It looks great and attracts admiring glances but unfortunately I find the bike really heavy and cumbersome to use (although it does wizz along once on the road). I think it weighs 19 kilos. Maybe it will be easier with more practice. It is a struggle to set off at traffic lights without wobbling and I am terrified of falling sideways into the traffic behind me. My son helped me to adjust the height of handlebars and seat to suit me better ( I am 5 foot 7 inches) and has tried to advise me how to set the gears and the starting speed to try to eliminate wobbling from a standing start. The angle of the handlebars has irritated the arthritis in my left wrist (I have to angle my hand awkwardly to use the speed controls) and I find the ride really hard - not sure how I can fix that. I was also astounded to find I had to pay a hefty premium to insure the bike plus the cost of an approved Gold Seal bike chain plus the cost of an obligatory tracking system in order to get insurance.... I have had good and cheerful support from Juicy by email for a couple of technical queries but wish I had really researched more before committing to buying this particular bike. I rather fear it will spend far more time in the bike pod rather than on the road.”

Helpful Report

“Unimpressive and disappointed. Decided to buy locally rather than through a large chain. Went to the New Mills show room, which had Covid posters up and 'closed' posters, but nothing to imply that it was closed down (website still stating 'Our main branches in Derbyshire at Ashbourne and New Mills are now open for collections' on the home page). Phoned and was told about Cycles Recon in Marple. Chap there was very helpful and pleasant, but site very limited in terms of a 'showroom', and appears to be more of a place for servicing, not least as is tucked away in the back of an old mill. Did buy a bike though as was made a very good offer. Have phoned JuicyBike to ask for instructions (would like to know how best to use the battery, etc), and still waiting for the email link. Was assured that the battery is upgraded, but do not know how to be able to confirm this. Almost impossible to speak to a person at JuicyBike; have only managed once so far. Love the bike, but still not convinced that I have bought the right one for the terrain around here”

Helpful Report

Helen, we're very sorry that we cannot easily help you, directly, at the moment. Our team all live in vulnerable households. One with Parkinsons Desease, another with a parent recovering from cancer. We also have two staff in their sixties and a partner of a member working in the NHS. The Covid Crisis has also lead to a massive demand for our services with everybody wanting to avoid sharing space on public transport or simply escaping lock-down. We have left a voice system message that tries to summarise the current limitations of our service in as briefly as possible. Clearly this simple message has not explained our situation adequately. Our email system is a MUCH better way to contact us. If you email us at support@juicybike.com with your full details we can answer all your questions, normally within 48 hours. We wish it were otherwise however we must and will continue to protect our vulnerable staff members and their families. Thank you for your understanding and patience.

“Very pleased with my Open Ticket, it weighs just 16.5 kg, and fits my 5ft 2in height v comfortably. Most helpful team, easy to get through on phone. Many thanks”

Helpful Report

“Juicy have been great, helping with after sales questions and generally a nice bunch”

Helpful Report

“Love my bike. Not ridden one for many years but now love the freedom it gives me.”

Helpful Report

“I bought my Juicy Classic Click a month ago and having ridden it at least 5 times a week since I feel ready to give my review. In short, it's a dream - an absolute game-changer. My daily commute is a approximately a 6 mile round trip and in the B.C times I usually caught a bus... I was wary about public transport but was also realistic about my ability to ride a bike to the office (at the top of a steep hill) as I hadn't really ridden for 20 years... I went for the e-bike and I'm thrilled that I did, it's a revelation! The assistance the bike gives means my journey to work is a breeze, half the time the bus took and a million times more fun. The styling is beautiful and turns heads wherever we go and, though I know very little about such things, the build quality seems fab too. Cannot recommend highly enough.”

Helpful Report

“I was very impressed with the selection of bicycles, I had trouble finding a suitable electric bike as I am petite (7st) and only 5’ 1’’ before finding juicy bikes online. I chose the City Mixte which turned out to be perfect. The support offered over the phone was excellent. I am very happy with the bike as my commute to work is about 12 miles each way and I would not be able to ride that far on a conventional bicycle. I find it super sturdy and so far very dependable. It might be a bit heavy if you have to bring it up and down stairs, but I manage to lift it three steps up and down each use.”

Helpful Report

“David was brilliant as were the others in the team. Incredibly helpful and always ready to go the extra mile for me. Answered all my questions and even recommended to me a different size which turned out to be perfect fit for me.other retailers just sell and forget but this company looks after you long after the till has rung...would recommend them to anyone any day of the week....none better.”

Helpful Report

“We got our Juicy Roller Bikes three months ago and they have been joy to use (though the lowest saddle height is still slightly high for my wife who is 5’ 4”). They look great and are really well made with high quality components. Delivery was swift and efficient. Very good all round.”

Helpful Report

“Great service from day 1. Of course there have been delays with the pandemic effecting all industries. But the team at Juicy kept me up to date with my order. Finally received my bike a week ago. Delivery was super quick and efficient. Bike was almost ready to go with just a handlebar, seat adjustment and peddles to attach. Let me start by telling you I am an unfit, overweight middle aged lady. The bike - The Roller is bigger than I expected - my little legs found it a challenge, but the team helped me straight away with an alternative seat bar to allow it to drop a little further. The bike is heavy - no denying, so moving and pushing is hard work (though the battery can help with pushing) - find somewhere easy and secure to store it, That said, oh my, when you are riding it, it's a dream. The power is phenomenal - I live in a very hilly area of Yorkshire and that has always been my barrier to cycling, but no more! - every hill so far has been manageable - I mean really manageable! It is really easy to use, turn the help up or down as you need it. I purchased the biggest battery, and it lasts for ages, no worries about it flattening whilst out. I have already used it to go shopping (yes I bought a cute basket) and today commuted to work for the first time ever) - I bought a pannier too for my laptop. If you have ever wished you could cycle but thought it too hard, try an e-bike and maybe you might be like me and be converted! - buy a good helmet, buy a good lock and get it insured just in case, and I might see you on the Greenway soon!”

Helpful Report

“Bought two bikes - one a Wisper about 3 years old now, the other a Roller e-bike 18 months old. Both have gone wrong recently, and I rely on my e-bike to get to work as a doctor in Sheffield. Calling and calling Juicy Bikes to try to get the bikes repaired. Each time I am told that business is up by 400% so they are not doing repairs - just new sales. Surely they have a responsibility to existing customers?!! Very very disappointed in this attitude.”

Helpful Report

We're very sorry that we cannot help you directly at the moment. Our team all live in vulnerable households. One with Parkinsons Desease, another with a parent recovering from cancer. We also have two staff in their sixties and a partner of a member working in the NHS. The Covid Crisis has also lead to a massive demand for our services with everybody wanting to avoid sharing space on public transport or simply escaping lock-down. We have left a voice system message that tries to summarise the current limitations of our service in as short a time as possible. Clearly this brief message has not explained our situation adequately enough. If you email us your full details we can find a local bike shop who will be able to help you, both for the Juicy Roller and for your Wisper bike too. We wish it were otherwise however we must and will continue to protect our vulnerable staff members and their families. Thank you for your understanding and patience.

“Delivery bang on time, had to speak to someone about something in connection with putting the bike together, got an answer to the question instantly with no problem at all. I actually bought two bikes, one for my daughter and one for myself, price was good and bike excellent. Would not hesitate to use Juicy Bikes again in the future.”

Helpful Report

“Customer services second to none, price about average, delivery very good, bought two bikes and had excellent service as with the first one.”

Helpful Report

“Love my new Chronos MTB - it tackles most hills and conditions easily and feels very sure footed. Only issue was the seat’s a bit hard for off-road, so it’s been replaced by one with gel padding. Also fitted mini mudguards that really help in poor conditions. Thoroughly recommend the ‘Juicy Bikes’ experience!”

Helpful Report

“Our Juicy Dutch bikes have been with us for about nine years, sadly neglected for about two. Re-discovered just as the virus struck. Charged them up, went a couple of short rides. I worried about the effects of neglect, fretted a bit on these forums, and was delighted when Juicy suggested a visit from the servicing team. ST arrived, declared the batteries still servicable (!) and checked the general condition of the bikes. We're back on the road! Brilliant. E-grins back in place. Very best wishes to Bob and his excellent team. Thank you.”

Helpful Report

“So happy to have got my hands on a Juicy Ticket before stock ran out. The bike arrived super quickly within 3 days of ordering. Although there were some technical issues with the recharging port not working (and an overly tight bolt somewhere else), the Juicy team were super helpful to get both issues sorted. Had to drive it over to a regional e bike specialist to get it fixed and up and running - but got it back after a few days and since then have flown around London on it. It's a superb commuter bike. Finally I can get up the steep hills of SE London without my previous tears of pain and frustration. LOVE the Ticket.”

Helpful Report

“Great bike , +very good after sales team,purchased the bike for my wife, Her nick name was (Juicy-Joyce) and her surname was Heath, so that's why I ordered it in the colour HEATH, so it was just meant to be. GREAT BIKE.”

Helpful Report

“From ordering direct from Juicy to delivery everything was perfect with delivery times all as stated. I had a query with one of the extras and the lights on the battery which when I phoned ( which was during the lockdown ) a technician answered from home and answered my questions immediately My wife has only had it a few weeks and covered quite a few miles with absolutely no problems, she loves it. When the time comes for me to buy one I will definitely buy it from Juicy who I highly reccomend”

Helpful Report

“Just taken my new Juicy "Ticket" e bike out for its first proper on and off road spin. I am so impressed - the power is incredible, and the electric boost kicks in immediately. Most of the time I never needed more than 2 in order to achieve 17 to 18mph on the flat, with practically no effort at all. Took the hills with ease. Even the ones I'd previously had doubts about. This has given me a new found sense of freedom as my knees are not good, and walking any distance is now painful. This is absolutely no strain on the knees at all. Well done juicy, worth every penny.”

Helpful Report

Juicy Bike Ltd is rated 4.8 based on 280 reviews