Juicy Bike Ltd Reviews

Name: Juicy Bike Ltd
Address: UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield, Chesterfield
Rating: 4.78

4.8 Rating 280 Reviews

96 %

of reviewers recommend Juicy Bike Ltd

Company Reviews

Metrics

Info

4.8

Based on 280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Juicy Bike Ltd:

We make electric bikes designed for the hills of the Peak District and pride ourselves on our reputation for best value and great service. Our bikes are as much about style and comfort as they are about technology - we want our riders to love our bikes and enjoy the pleasures of cycling once more.

Visit Website

Phone:

01335388035

Email:

accounts@juicybike.com

Location:

UNIT 2 Carrwood Road, SHEEPBRIDGE INDUSTRIAL ESTATE, Chesterfield
Chesterfield
S419QB

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Juicy Bike Ltd 5 star review on 7th July 2020

V L

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service very patient staff and very knowledgeable. Reassuring to know you can ring at any time for advice or help if needed. Would highly recommend this company”

Helpful Report

“We saw the Open Ticket at the 2019 cycle show and impressed with size and looks. It was long wait for delivery in March 2020 but well worth it. Easy to ride and looks like a proper bike. Our friends are envious!”

Helpful Report

“Neomouve lim bo Really good bike,only done about 80 miles so far, due to lock in for Corona virus. Very pleased with gears, paddle shift makes changing up or down a dream. In combination with the assist modes it made the highest/longest local hill achievable without dismounting. Another reviewer described it as a ladies bike? I call it a step through, and now I've mounted my top box on the carrier, I would find it impossible to get my leg high enough, were there a cross bar in place. We live in Nottingham, so was a long way to go to Ashbourne, but did so on the recommendation of a freind. Glad we did, as we were under no pressure to buy from David. Unlike our visit to the only other bike shop closer to us in Long Eaton We arrived with our rack on the car so no problems experienced with having it delivered. Would recommend both the bike and the company”

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“My Juicy Bike is everything I wanted it to be! I ride over rough roads and steep hills every day, in my commute to work. I feel so secure on my Juicy Compact Plus.”

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“The customer service was excellent, price good, delivery good, I did have a bent front wheel and that meant it had to be replaced, but that was done without a fuss. I love the bike and would recommend Juicy bikes.”

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“I can’t praise this company enough ... customer service is superb and my new electric bike is one of the best purchases I’ve ever made. As a sufferer of Parkinson’s, it’s an absolute delight to be able to go out cycling again.”

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“Got the Juicy Ticket to ease some pain on a longer commute. It is great. Easy to control, fairly light for an e-bike and with just enough power to make the wind bearable. Reasonable battery life - more than the estimates provided means it doesn’t have to be constantly charged. It came fitted with a light and mud guards. The very special thing was the great customer service. David answered any queries by email within minutes! Great bike from a great company.”

Helpful Report

“Visited the main store in Ashbourne to trial the E-Roller and received excellent help from instore staff. Once ordered, I was able to take delivery closer to home and again the service was brilliant. Bike was set up perfectly by technician. Been out for long rides a few times now and I thoroughly enjoy riding it. Looks great and gears are smooth and very quiet.”

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“Happy with the juicy bike good solid model, not been able to use it as much as I would like due to knee operation and wet weather. Things can only get better. Excellent service and prompt delivery.”

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“I recently purchased the new Cronos MTB E bike from Juicy, It’s better than good! I have had numerous high quality MTBs and road bikes in the past and this new E bike out performs them all. It’s rugged, responsive and powerful, all the local steep hills have been conquered with ease plus several gnarly muddy trails. Previously I bought a Juicy Hybrid Sport and my wife bought a Juicy Poco both were excellent bikes. I highly recommend the bikes and the company for its customer care and after sales support.”

Helpful Report

“Juicy Ticket in TOR. An excellent, good looking, ebike that is great value for money (with a few niggles). After test riding at the NEC a few weeks ago, I took the plunge and ordered a Juicy Ticket ebike. Nicely designed ebike, which with a few minor changes could be an excellent buy. Looks great. Good price. In my opinion better equipped than its nearest competitior at this price point - the orbea gain. Arrived quickly by courier and well packaged. Pros: Great design, nice clean lines. Relatively light (for an ebike) about the same weight as a steel frame bike. Excellent assist levels. Nice torquey motor Good range - if you can afford it I strongly recommend you upgrade to the 10ah battery. Excellent Tektro hydraulic brakes 8 speed Acera derailleur and shifter Front light runs from the battery No ugly battery in view Ability to alter the assist settings to match your riding style Rides very well with motor assist turned off - trust me this is important!!! UK company (frame made in Portugal). It is nice to support a local product. Currently supplied with mudguards and light(s) Great boost - Especially on my PITA hill: just over a kilometer with a 70 metre change in level and a final one in five section near the top Cons. Almost every bolt needed tightening when received - including rear axle :-( Rear brakes well out of adjustment and rubbing No instant assist cutout when brakes applied Handgrips - just no excuse Tyres - very harsh ride on the tyres supplied (would recommend changing to Schwalbe Marathon Pro at least 35mm - I have changed to 38s and the ride is vastly improved. I also get top of class puncture resitance). Controller as supplied cuts assist at 16mph (good), but assist does not return until below 12mph (bad). No carrier mount points on rear stays ("34.9mm seat clamp with carrier mount" solved this) Paint is fragile. Looks to be powder coated and no laquer top coat; the seat tube was scratched within days, so if you wish to protect the finish be very careful and/or invest in some frame protection/wrap. Rear light. Why not power from the battery as for front light? The supplied part is still unused - I use my trusty moon comet(s). No rear reflector. Comments: Range and assist is good for my commute which is a 14 mile round trip with elevation change of approx 400ft up and down (each way). I have yet to test the maximum range of this bike on full assist mode. I have contacted the shop for some frame grommets which appear to be missing - particularly on the downtube (which houses the battery). Lowest assist setting was 50% with four further levels maxing out at 96%. I was much happier after changing this to 20% 40% 60% 80% and 96% Like a previous reviewer I have experienced the assist cutting out. I am unsure of the cause. This was prior to freeing the rear brake disk clearance, and was also when riding in heavy rain ( two or three times on separate rides). I am assuming the controller/bms was protecting the battery - either from damp/shortcircuit or voltage sag under heavy load which would have been exacerbated by the brake drag. I hope that properly weather protecting the frame will be the answer (see above point about missing grommets). The charging port could also be better protected from the elements. Internal battery will need to be replaced eventually. If, as intended, I use this on a daily basis, the battery will need replacing in about three years. This is an internal battery, and will not be as straight forward as replacing the (external) batteries on other bikes. If you buy from either of their two stores I am sure they will set the bike up for you properly, otherwise have it checked over and set up at your local bike store (and get those tyres changed at the same time). I believe all the negatives can be easily rectified, so please do not let that put you off buying an excellent, great value for money, ebike from a UK company.”

Helpful Report

Wow! That's a very detailed review of Ticket and very much appreciated. Normally our bikes are sent to bike shops for their final preparation and they will have all the torque settings for correctly checking nuts and bolts. Some settings are unusual - for instance the BB, which needs "only" 30NM, compared to a more usual tighter setting. It's important not to over tighten this part in particular because of some complex internal electronics, and other parts too designed for aluminium rather than steel framed bikes. Where we can we use lighter materials which can sometimes be easily over-torqued. But you sound like a member of our "bike expert reviewers" (who we love for their detailed feedback) and should have no problem getting things exactly as you'd like. We constantly monitor feedback and suggestions and are already considering offering options for tyres and grips. These thankfully are all standard components for our bikes and a vast range of alternatives are widely available, some quite affordable too. Thanks again for your invaluable feedback! All the best, Juicy Bikes

“easy to use, simple to fit battery, great on all surfaces on both flat and steep roads.”

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“after having a mishap with my juicy bike it was sent to New mills to be repaired this was done at a fantastic price and such knowledgeable and helpful staff”

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“Bought a Juicy Ticket through the Cycle to Work scheme. The Juicy sales agent was confused by the scheme, but promised to call back later that day. He didn’t and a chaser was needed. Bike was delivered on the chosen day. Packaging was excellent and bike was in perfect condition. Assembly was easy and done in a few minutes. The bike is absolutely fantastic. Such fun and so easy to use. The handlegrips are very poor. Had to get these changed. The ride is very, very firm. Changed the saddle which has helped. Headlight doesn’t match the one in the manual, it is supposedly a dyno model, but it doesn’t come on when the bike is ridden. The rear light is a cheap $5 solar model, which is fitted under the saddle?! Sometimes the power assist goes to sleep during use for no apparent reason. The bike itself appears to be of very good build quality as is the finish. The cabling from handlebars to frame looks clumsy, which is a pity. Brakes are superb. All in all, a great ride for a £1,700 bike. Let down by one or two silly issues which could be solved easily. It gets a recommend.”

Helpful Report

“Neomouv Lim-Bo. This is a very nice bike, not to heavy for a female. Living in a hilly area my priority was a bike that would take me up those hills, and this bike ticks all the box's. It's powerful up the steepest of hills and runs very quietly-next to silent. I also find it very comfortable. I'm really pleased I went to Juicy Bikes-they were very obliging and helpful, I nether felt under pressure. Thank You team.”

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“Very good bikes and a first rate service. We had a little problem and both the dealer, Tony and Bob went to great trouble to get it sorted out, and we are now delighted with an excellent product. You can buy with confidence, the after sales service is superb and the bike is the electric bike equivalent of a Jag or a Merc.”

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“Brilliant service from Juicy Bike. The staff could not have been more helpful. I love my new Pico and although I initially had a few problems, due entirely to user error, once I had had the bike checked out by a professional I was ready to roll ..... 30+ miles a day, most days and I love every minute and every mile. Thank you Juicy Bike for a brilliant product and exceptional service. One query, as the bike was shipped from Derbyshire and I live in Berkshire, how will the free service work?”

Helpful Report

Thanks for the Review of us Susan - they do help others thinking of where to go to find their own electric bike. We offer either a collection from our own stores in Derbyshire, delivery to your nearest store or your nearest bike shop if we haven't a retailer near you (not the large chains, just good, independent traditional bike shops). All those shops will offer a free service after a couple of months / 200 miles or so. If the bike has been sent direct to you then we can invite you to arrange a service / safety check at any of our existing stockists. Just drop us an email. Great to hear you're enjoying the bike!

“Have had my JUICY BIKE a month now & it's been money well spent ,its been a long time since I rode a bike so the battery certainly helps. At least I don't get tired after a few miles. A big thank you to the guys at JUICY at Disley where I purchase the bike very helpfully.”

Helpful Report

“Just had my first service absolutely free. Have chosen to upgrade to the better computer and on my first ride I have to say I’m impressed. Following this service the bike rides beautifully. Thanks to the guys at New Mills. Buying this bike is one of the best decisions I have made. No regrets at all. Now trying to convince the wife to buy one as well”

Helpful Report

“Due to supply issues, my bike was a few months late, though the representative was very responsive during this period to keep me up to date. Since then, I've had a great time with the bike and my friends are very jealous! I live in a flat only accessible by stairs and have no cycle storage space, so I was originally worried about how easy it would be to fold, and how heavy it was. Thankfully, folding and unfolding is the work of seconds, and though it is quite heavy even I can get it up and down stairs with the (easily removable) battery taken separately. The motor is quite responsive and tackles all but the steepest Bristol hills without either me or it breaking a sweat, though it only kicks in a moment after pedalling is started, so it won't offer any help getting *started* on a hill, so you still need to make sure your gears are right. All things above I think you could probably get from other manufacturers, but little else I've found manages to do that *and* be stylish at the same time! I only have minor issues: the pannier has an elastic clip, but the rack on the bike doesn't have a hook to secure it to. The cable for the front light is very easy to accidentally pull out, which may be a problem come winter. The walk assist speed doesn't seem configurable, and 5km/h is slightly faster than I naturally walk. All told, though, it's gotten me back into cycling both for my commute and pleasure despite living in a hilly area, and makes me feel like I'm good at it, and that's all I want!”

Helpful Report

Juicy Bike Ltd is rated 4.8 based on 280 reviews