JT Spas Reviews

Name: JT Spas
Rating: 4.25

4.3 Rating 246 Reviews

82 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.3

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 1 month ago

“⭐️⭐️⭐️⭐️⭐️ Fantastic Service & Quality Product! I couldn’t be happier with my purchase from JT Spas! The Jupiter 1700mm 12 Jet P & B Shaped Whirlpool Shower Bath is an absolute game-changer – fantastic quality, sturdy, and looks amazing in my bathroom. From start to finish, the communication was spot on – clear updates, quick responses, and a smooth ordering process. The bath arrived right on time, exactly as described, and was well-packaged. The whirlpool feature is an absolute treat and works beautifully. Highly recommend both the product and JT Spas for their excellent service. Would definitely shop here again! 🚿✨”

Helpful Report

Posted 1 month ago

“Have now used this Company three times for various bathroom items - small and large. Always been well looked after. Had a minor issue on the second order but this was quickly resolved and to my satisfaction. Decent people”

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Posted 1 month ago

“Excellent service, great quality product. Would highly recommend.”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Martin! We're thrilled to hear that you had an excellent experience with our service and that you're happy with the quality of your product. Your recommendation means the world to us! If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Enjoy your spa experience! Best regards, JT Spas

Posted 3 months ago

“I bought a bathtub, everything was delivered on time, super”

Helpful Report

Posted 8 months ago

Thank you so much for your kind review! We're thrilled to hear that your bathtub was delivered on time and that you're happy with your purchase. Enjoy your new bathtub, and if you need anything else, feel free to reach out!

Posted 8 months ago

“I don't really write reviews but this company deserves one as they gave me everything and more also a 1st class service. I bought a whirlpool bath and it's amazing also any queries they answer you straight away not like some bathroom companies out there was so happy with everything and would gladly order from them again. Thanks Alec”

Helpful Report

Posted 8 months ago

Thank you so much, Alec, for taking the time to leave us a fantastic 5-star rating! We are genuinely grateful for your kind words and thrilled to hear that you had such a positive experience with JT Spas.We understand that writing reviews may not be your usual practice, but we truly appreciate you making an exception for us. It means a lot to know that we were able to provide you with everything you needed and more. We take pride in delivering top-notch customer service, and we're delighted that you found our team to be prompt and helpful in addressing any queries you had. Providing a first-class experience is something we strive for, and your satisfaction is our ultimate goal. We're thrilled to hear that your whirlpool bath has exceeded your expectations. We believe that luxury and relaxation should go hand in hand, and it's wonderful to know that you're enjoying your purchase. Thank you for expressing your happiness and willingness to order from us again. Once again, thank you for your kind words, Alec.

Posted 8 months ago

“are shower was packed well, it came with no dammage great.”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback! We are thrilled to hear that your shower arrived in perfect condition and met your expectations. Ensuring that our products are well-packaged and arrive without damage is very important to us. If you have any further questions or need assistance in the future, please feel free to contact us. Best regards, JTSpa

Posted 8 months ago

“Nice product, easy communication and quick delivery , 5 Star thank you”

Helpful Report

Posted 9 months ago

Thank you for your wonderful review! We are delighted to hear that you are satisfied with our product, found our communication easy, and experienced quick delivery. Your 5-star rating means a lot to us. If you ever need further assistance, please don't hesitate to get in touch. Best regards, JTSpa

Posted 8 months ago

“Very responsive service and the cleaning products really did the trick in cleaning the spa bath.”

Helpful Report

Posted 9 months ago

Thank you for your kind feedback! We're thrilled to hear that you found our service responsive and that our cleaning products were effective in cleaning your spa bath. Your satisfaction is our priority, and it’s great to know we could meet your expectations. If you need any further assistance or have any questions, please don't hesitate to contact us. Best regards, JTSpa

Posted 8 months ago

“Have purchased 2 shower cabins from JT Spas over the past 18 months , have been delighted with both .”

Helpful Report

Posted 10 months ago

Thank you for your continued trust in JT Spas! We are delighted to hear that you have been pleased with both of your shower cabin purchases over the past 18 months. Your satisfaction is our top priority, and it’s wonderful to know that our products have met your expectations. If you ever need any further assistance or have any questions, please don’t hesitate to reach out. We look forward to serving you again in the future. Best regards, JTSpas

Posted 8 months ago

“Great service from these guys. Brought an Insignia shower 2 years ago, and needed them to reissue a VAT receipt, and they did within minutes and called back to confirm I had recieved it. TOP SERVICE.”

Helpful Report

Posted 10 months ago

Thank you for your kind words! We are thrilled to hear about your positive experience with our service, especially regarding the reissue of your VAT receipt. It’s our goal to provide top-notch service to all our customers, and your feedback confirms we are on the right track. If you need any further assistance in the future, please don’t hesitate to reach out. We’re always here to help! Best regards, JTSpas

Posted 8 months ago

“Excellent service and nothing was to much trouble. Very fast delivery and I would recommend the company.”

Helpful Report

Posted 10 months ago

“Any queries where answered in a very quick response”

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Posted 1 year ago

“They did exactly what they said they would. Good shower cabin at a reasonable price.”

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Posted 1 year ago

“Easy to order with the detailed site. Kept up to date with progress, including third party delivery service. They also contacted me the day before to discuss delivery.”

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Posted 1 year ago

“Patient and proactive engagement with my many questions and long deliberations. Willingness to discuss with suppliers on my behalf. Looking to understand what I was explaining badly. Altogether exactly what I needed to allow me as a non-professional to design and implement my bathroom renovation. Thankyou JT Spas.”

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Posted 1 year ago

“Very professional service, product exactly as expected,quick delivery - 👏👍👏”

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Posted 1 year ago

“Hi just to say a big thank you for the delivery Of my shower and also to thank the drivers for being very helpful cannot check it as it can’t be fitted yet so will let you know as soon as I can in the meantime thank you very much Eric.”

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Posted 1 year ago

“High quality frameless shower enclosure Easy diy”

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Posted 1 year ago

“Service was great, Tony salesman all good Craig delivery and set up fabulous Highly recommend”

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Posted 1 year ago

JT Spas is rated 4.3 based on 246 reviews