JT Spas Reviews

Name: JT Spas
Rating: 4.25

4.3 Rating 246 Reviews

82 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.3

Based on 246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a LISNA WATERS LWSL03 900mm x 900mm steam shower cabin which was cheaper on the JT Spas website (now I know why). The packaging was very damaged upon arrival so I quickly checked inside but could not see anything obvious but the delivery drivers had quickly driven off. After opening all packaging a few weeks later when ready to install, I found the metal frame was damaged where the panels click together. I managed to straighten the profile enough for the frames to fit. Also found the black mirror backing was flawed in a couple of places which would not stick back down properly. Instructions were poor for the frame assembly and non-existant for the electrical connections (luckily I'm a professional tradesman). The pre-fixed plumbing on the centre panel was defective with silicon hoses crimped by the way they had been routed. Again I sorted this out fitting new silicon hoses where more room was available. Some of the touch buttons don't work effectively or not at all in the case of the volume control for the radio. The characters for different showering modes are labeled in the wrong place. Both the brackets for the control box and steam generator had to be modified to allow for flush fitting behind the centre panel. The waste assembly supplied is very cheap and beware in European sizes. On the whole, the shower felt cheap and wish I had returned it for another brand. Looks ok now installed but I would not choose this brand again. If you are seriously considering a steam shower cabin I would steer clear and look at alternative brands. To JT Spas, my advice would be to remove this product from your website I have reasonable doubts about its build quality.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback on your experience with purchasing and installing the LISNA WATERS LWSL03 900mm x 900mm steam shower cabin from JT Spas. We apologize for the issues you encountered but can see that you did not contact the sales team to report any issues with your order. If we had received information on the issues that you are having we could work to resolve this with you. We truly appreciate you taking time out of your day to provide us with your review and will do our best to make sure that something like this does not happen in the future. Thank you again for bringing this to our attention. Kind Regards Customer Experience Manager

Posted 1 year ago

“We had a positive experience from the company I wouldn't recommend the bath I bought tho The on but for the spa is in a position where you always turn it on by mistake and is hard to turn off resulting in water all over the wall The plug is also in the middle where you constantly open it with your bum”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with JT Spas, Tristan. We really appreciate your feedback, and we apologize for the issues you had with our product. We want to make sure all our customers are satisfied with their purchase, so we will make sure to look into your feedback and take the steps needed to fix these issues. If there's anything else you can think of that would help us improve the product, please don't hesitate to let us know. Thank you again for your honest feedback, Tristan.

Posted 1 year ago

“Was told 8 to10weeks chased numerous times was told they would return call with update information never happened bath was delivered with no installation requirements or instructions for the money spent poor service sorry don't normally bother with this stuff but hopefully you'll understand”

Helpful Report

Posted 2 years ago

Hi Martin, Thank you for taking the time to leave a review. We apologise due to the delay with the completion of your bath however these delays were out of our control. We have the installation requirements for you if these are still needed, I apologise the bath was delivered without them. We will take all of your comments on board and they will be fed out to the team. Kind regards, JT Spas

Posted 2 years ago

“We bought an expensive spa bath in September 2020 and STILL have not received a user manual!”

Helpful Report

Posted 4 years ago

Hi J Davies Based on the order number used i can see you were not the original purchaser but another person with different first and last name. The product manual though as been previously sent to them last year, a new 2021 version was received this past week from the product manufacturer and this too has now been sent to the purchaser. There are 2 buttons on the bath 1 button turns on the spa jets on the base of the bath and the other turns on the whirlpool jets and underwater lights, press the buttons again to switch offthe system. Kind Regards

Posted 4 years ago

“Before placing my order on line I called and checked stock was available. Once the order was placed items said they were despatched but nothing arrived, after many phone calls on an expensive line I was finally told that the items were not available and had to cancel items a order from another company. Thus put the who job back 1 1/2 weeks because your system allows automatically sends a email confirming part are despatched when they are not and you have no control over the despatch. You must get this right or I will order else where, at a company who has robust systems. Happy to help further if you need more information Mark Watkins 07798708052”

Helpful Report

Posted 4 years ago

Hi Mark Watkins, Thank you for your review, would you mind revising it or changing your rating as it was left by accident on our store. i know you mentioned previously on the telephone you were happy with our service and confirmed your review related to another supplier but we delivered your wall panels on time and that you would kindly update you review. Kind Regards JT Spas

Posted 4 years ago

“I hate giving poor reviews, but I firmly believe that if you say nothing then nothing will happen and nothing will change. Firstly, Their updating schedule delivery system via Email never changed it always said "awaiting dispatch" Secondly, I found the delivery wagon quite by accident outside my previous home address (the address to where my card is currently registered for payment) instead of turning up at my new address (The delivery address I gave and was clearly stated on their paperwork to me, but not to the delivery company. If I hadn't needed to nip to my previous address for something, the driver would have left and I would have had to sort out another delivery slot. Thirdly, The Shower itself, is rather flimsy and not at all worth the £900 odd quid it cost. The instruction/assembly booklet was obviously translated from some oriental language into pidgin English, and referred to items that either weren't there - already fixed on or had been superseded by alternative items not covered, so the majority of the build was conducted experimentally. Lastly, the whole cabinet looks good, although the lid flaps about at the top as there should be some method of affixing this at the front which may aid rigidity/stability. I haven't used it yet, but all the functions seem to work OK..Would I buy another - No. If someone wanted one would I tell then to go to JT Spas - Only after telling them to be aware of their delivery problems.”

Helpful Report

Posted 5 years ago

“ITS BEEN A WEEK SINCE THE ORDER , PART OF WHICH ARRIVED YESTERDAY WITH NO COMMUNICATION ON IT BEING A PART DELIVERY. PHONED TODAY TO BE TOLD THAT REST OF ORDER WILL ARRIVE NEXT TUESDAY OR WEDNESDAY. VERY UNFRIENDLY , UNHELPFUL PERSON ON PHONE AND MADE TO FEEL IT WAS SOMEHOW MY PROBLEM / UNREASONABLE EXPECTATION. SO DO NOT KNOW YET QUALITY OF PRODUCT BUT IF YOU WANT FRIENDLY SERVICE OR DELIVERY IN LESS THAT 12/13 DAYS I WOULD NOT RECOMMEND ORDERING HERE.”

Helpful Report

Posted 6 years ago

Apologies order received 4days ago we advise delivery within 5-7 working days, the Trim arrived separately normally the courier calls you to confirm apologies if this never happened, but i think you mentioned on your call you were called about that. The main delivery of wall panels is due tuesday/wednesday the delivery company advised. Looking at emails we emailed the delivery details for tracking a few days ago in case you needed to speak with them we use a Specialist Delivery Service for fragile goods such as wall panels but always request them to delivery asap we dispatched within 48hrs. We have reviewed the recorded call with the customer service person to check if they were rude but i believe they were trying to be as helpful as possible and chased the delivery company to get date for you normally we do aim for 4-5 working days on free delivery option apologies it is closer to the advertised 7 working days.

Posted 6 years ago

“I ordered 2 shower screens from JT on the 8th August. They were in stock, but here I am still waiting for them on the 18th August. Very poor communication, poor delivery service. I'm ready to cancel the order and will do tomorrow if I've heard nothing. Disappointing all round.”

Helpful Report

Posted 8 years ago

JT Spas is rated 4.3 based on 246 reviews