JT Spas Reviews

Name: JT Spas
Rating: 4.19

4.2 Rating 247 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

Write Your review

Tell us how JT Spas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good customer service. Delivery was fast. Value for money and postage wasn't that dear. Even the driver that delivery it was so nice”

Helpful Report

Posted 4 years ago

“Quick delivery and aftercare service Ordered a steam shower and delivery was very quick. Had a few challenges putting it together and contacted them. Customer services were helpful, very responsive to emails and cannot fault their aftercare service. Enjoying this product especially in lock-down and I would use this company again.”

Helpful Report

Posted 4 years ago

“No hassle . . product just what I wanted . . great delivery service . . .thanks guys!”

Helpful Report

Posted 4 years ago

“The wall boards were exactly as illustrated. Just what I wanted and look great in my bathroom. I was very pleased with the quality and the delivery time.”

Helpful Report

Posted 4 years ago

“Although a bit early (07.30 AM) the delivery was painless and driver helpful. The shower went together easily and there were no problems. Showering is a pleasure and there have been no leaks so far”

Helpful Report

Posted 4 years ago

“Very good im impressed”

Helpful Report

Posted 4 years ago

“Excellent service Thank you”

Helpful Report

Posted 4 years ago

“Excellent service very pleased with the shower”

Helpful Report

Posted 4 years ago

“Efficient service. Product arrived in immaculate condition.”

Helpful Report

Posted 4 years ago

“Very good service.”

Helpful Report

Posted 4 years ago

“Quick delivery and good communication. Loving my steam cabinet”

Helpful Report

Posted 4 years ago

“I hate giving poor reviews, but I firmly believe that if you say nothing then nothing will happen and nothing will change. Firstly, Their updating schedule delivery system via Email never changed it always said "awaiting dispatch" Secondly, I found the delivery wagon quite by accident outside my previous home address (the address to where my card is currently registered for payment) instead of turning up at my new address (The delivery address I gave and was clearly stated on their paperwork to me, but not to the delivery company. If I hadn't needed to nip to my previous address for something, the driver would have left and I would have had to sort out another delivery slot. Thirdly, The Shower itself, is rather flimsy and not at all worth the £900 odd quid it cost. The instruction/assembly booklet was obviously translated from some oriental language into pidgin English, and referred to items that either weren't there - already fixed on or had been superseded by alternative items not covered, so the majority of the build was conducted experimentally. Lastly, the whole cabinet looks good, although the lid flaps about at the top as there should be some method of affixing this at the front which may aid rigidity/stability. I haven't used it yet, but all the functions seem to work OK..Would I buy another - No. If someone wanted one would I tell then to go to JT Spas - Only after telling them to be aware of their delivery problems.”

Helpful Report

Posted 4 years ago

“Excellent!! Always so helpful, communication about our order was spot on, when we ordered our item was out of stock but they kept us updated constantly a out when it would be back in. Once in stock, which was only a few days wait, we were informed it had a arrived and it was delivered then next day. Delivery company used were prompt, rang ahead to let us know they were an hour away. Would definitely use JT Spas again.”

Helpful Report

Posted 4 years ago

“Thank you for a great service Kindly regards Kari💯💯💯”

Helpful Report

Posted 4 years ago

“Bought Steam Cabinet/Shower. Well made product and customer services very good. Live chat makes it easy to get quick results”

Helpful Report

Posted 4 years ago

“Item as descrined. Good price, fast delivery. What more could you ask for.”

Helpful Report

Posted 4 years ago

“thermostatic shower was good quality for the money, easy to fit and works great.”

Helpful Report

Posted 4 years ago

“Excellent, lovely bath great service”

Helpful Report

Posted 4 years ago

“Perfect service, please keep it up.”

Helpful Report

Posted 4 years ago

“A pleasure to use this company. I had a small problem (a manufacturing fault, nothing to do with JTSPAS). I explained the urgency needed as my plumber was only around for a very short while. They sent a replacement immediately which arrived the next day - me happy, plumber happy, job done. I can definitely recommend using this company - they know the meaning of the word service.”

Helpful Report

Posted 4 years ago

JT Spas is rated 4.2 based on 247 reviews