JT Spas Reviews

Name: JT Spas
Rating: 4.19

4.2 Rating 247 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi just to say a big thank you for the delivery Of my shower and also to thank the drivers for being very helpful cannot check it as it can’t be fitted yet so will let you know as soon as I can in the meantime thank you very much Eric.”

Helpful Report

Posted 9 months ago

“High quality frameless shower enclosure Easy diy”

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Posted 9 months ago

“Worth the money. Very easy to put up. Satisfied with the end result looks amazing in my ensuite bathroom”

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Posted 9 months ago

“This company is fraudulent, I bought one and they sent me another one thermostatic dual shaker kit unrelated to what I ordered and for the return of the order I have to pay for the postage and it was not my fault, the packaging arrived damaged, I have never been disappointed again SKAM”

Helpful Report

Posted 9 months ago

Dear Gianni,Thank you so much for taking the time to share your feedback with us regarding your experience with JT Spas. We truly appreciate your honesty and apologise for any inconvenience caused. We are deeply sorry to hear that the product you received was not what you originally ordered. We understand how frustrating this must have been for you, especially considering the extra hassle of having to pay for the return postage. The fact that the packaging arrived damaged only adds to the disappointment, and we sincerely apologise for falling short of your expectations. When you called and your daughter spoke to use it seems you received the correct shower valve, but the manufacturer whom dispatched the shower kit directly to you had mistakenly missed off the order the shower head and arm. Once you brought this to our attention we advised we could have this dispatched immediately. At JT Spas, we strive to provide a seamless and satisfying shopping experience for all our customers, which is why we deeply regret that we have let you down. We are determined to rectify this situation for you and make things right. In order to resolve this issue, could you please let us know how we can assist you further? We would greatly appreciate the opportunity to make amends and ensure your complete satisfaction. Your input is invaluable in helping us improve our processes and prevent such incidents from occurring in the future. Once again, thank you for bringing this matter to our attention. We are committed to resolving it to your utmost satisfaction and restoring your trust in our company. Warmest regards, Jtspas Customer Services Team

Posted 9 months ago

“We ordered a large expensive 10mm glass walk in shower screen with a brace to support it. We have to admit that we had the article for some months before we opened it as we were not ready to fit it but it was kept safely and the packaging was clearly not damaged. When we opened it we found a large chip out of the top corner of the glass that could only have happened at manufacturing because it is toughened safety glass and anything that would have caused such a chip after manufacture would have caused the glass to shatter. The company where very unhelpful and told me I should have reported the matter within 48 hours of receipt. In addition I ordered brace for the glass and despite ringing them and asking if it was the correct item (and I was advised it was) when we received it the clevis that fits over the glass was about 2mm too small to fit. I was advised by JTSPAS to loosen it but it was a cast item and there is no way to do so. They were unhelpful and refused to accept that the product was faulty. I have seen numerous reviews on trustpilot advising they supply faulty products and would agree with that assessment. Do not order from these people.”

Helpful Report

Posted 9 months ago

Dear [Reviewer],Thank you so much for taking the time to provide feedback on your experience with JT Spas. We truly appreciate customers like you who bring important matters to our attention. We are sincerely sorry for the inconvenience you encountered regarding the large chip on the glass corner of your walk-in shower screen. We understand how disappointing it must have been to discover the faulty product after keeping it safely for since March 2023. We deeply apologise for any frustration caused by this issue and the unhelpful response you received from our team. Furthermore, we understand that the brace bar that was supplied in the box by the manufacture did not fit properly, despite being advised otherwise by our team. We apologise for any misunderstanding or confusion caused by our incorrect advice. Your comment about other reviews mentioning faulty products is concerning to us, and we assure you that we take these matters seriously. We are actively investigating and taking steps to address any quality control issues within our suppliers manufacturing process, as we are the retailer not manufacturer. We genuinely appreciate your feedback and would like to make things right for you. Thank you again for bringing these matters to our attention. We look forward to the opportunity to improve your impression of our company and exceed your expectations in the future. Best regards, JT Spas Customer Support

Posted 9 months ago

“Service was great, Tony salesman all good Craig delivery and set up fabulous Highly recommend”

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Posted 9 months ago

“Great quality great communication great price totally happy”

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Posted 9 months ago

“The shower thermostat went kaput and we managed to track down JT Spas as the original supplier to the company we'd bought the shower from. As the shower was quite old, it was challenging to find the right part. We sent pictures of the broken version and were told it was probably an old model that may no longer have the same specifications. They returned pictures to us of the existing version, and with the exact measurements so we could compare. They sent us the part with a promise we could return it if it wasn't the right one. It fitted perfectly and now we're up and running again! Very efficient and friendly service and saved us a fortune as the alternative would have been replacing the whole shower unit! Thank you JT Spas!”

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Posted 10 months ago

“1. I was impressed with the prompt response to queries 2. I was also very much impressed with the way changes were effected when the initial item was found to be out of stock. 3. I was also impressed with the professional attitude of the customer service staff.”

Helpful Report

Posted 11 months ago

Thank you so much for the 5-star rating for JT Spas, Francis! We are so glad to know that you were impressed with the prompt response to your queries, the way changes were effected when the initial item was out of stock, and the professional attitude of our customer service staff. We appreciate your feedback and appreciate your business with JT Spas.

Posted 11 months ago

“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”

Helpful Report

Posted 11 months ago

Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.

Posted 11 months ago

“Very helpful to get the part I needed”

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Posted 1 year ago

“Tried to get delivery info using online chat before ordering. Took about 10 minutes for each interaction to be answered. Was told that the warehouse doing the delivery sometimes miss their deliveries! Had to chase to see if delivery was happening. Boxes delivered in bad condition and part of the item was scratched.”

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Posted 1 year ago

“We are very pleased with our purchases, thank you”

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Posted 1 year ago

“Product looks good but packaging damaged now waiting for the plum6”

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Posted 1 year ago

“The website was easy to navigate and the ordering process was easy, even with an ammendment. Helpful customer service via email.”

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Posted 1 year ago

“The cost savings on my shower cubicle and thermostatic shower system were very competitive. The shipment and delivery were managed in an efficient manner. The packaging was intact upon arrival. Unable to check any items below the glass surrounds, due to limited lifting capacity on day of delivery and inspection.”

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Posted 1 year ago

“Service was excellent, got my pallet delivery in 3 day as promised, its all installed and working now.”

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Posted 1 year ago

“great service and product thank you”

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Posted 1 year ago

“Excellent service and great service on delivery”

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Posted 1 year ago

“Good shower pod.”

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Posted 1 year ago

JT Spas is rated 4.2 based on 247 reviews