JT Spas Reviews

Name: JT Spas
Rating: 4.25

4.3 Rating 242 Reviews

82 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.3

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality great communication great price totally happy”

Helpful Report

Posted 11 months ago

“The shower thermostat went kaput and we managed to track down JT Spas as the original supplier to the company we'd bought the shower from. As the shower was quite old, it was challenging to find the right part. We sent pictures of the broken version and were told it was probably an old model that may no longer have the same specifications. They returned pictures to us of the existing version, and with the exact measurements so we could compare. They sent us the part with a promise we could return it if it wasn't the right one. It fitted perfectly and now we're up and running again! Very efficient and friendly service and saved us a fortune as the alternative would have been replacing the whole shower unit! Thank you JT Spas!”

Helpful Report

Posted 1 year ago

“1. I was impressed with the prompt response to queries 2. I was also very much impressed with the way changes were effected when the initial item was found to be out of stock. 3. I was also impressed with the professional attitude of the customer service staff.”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating for JT Spas, Francis! We are so glad to know that you were impressed with the prompt response to your queries, the way changes were effected when the initial item was out of stock, and the professional attitude of our customer service staff. We appreciate your feedback and appreciate your business with JT Spas.

Posted 1 year ago

“Order was dispatched quickly, the delivery company not so good , 79 yr old father in law had to help the delivery driver carry the shower glass in as I was not at home on the delivery date”

Helpful Report

Posted 1 year ago

Thank you, Gary, for your 4-star rating of JT Spas! We appreciate your feedback regarding the speed of the order dispatch and the delivery experience. Our apologies for the inconvenience with your father in law. From your order it looks like you did not order shower glass from ourselves. Again, thank you for your time and kindness in leaving a rating.

Posted 1 year ago

“Very helpful to get the part I needed”

Helpful Report

Posted 1 year ago

“Tried to get delivery info using online chat before ordering. Took about 10 minutes for each interaction to be answered. Was told that the warehouse doing the delivery sometimes miss their deliveries! Had to chase to see if delivery was happening. Boxes delivered in bad condition and part of the item was scratched.”

Helpful Report

Posted 1 year ago

“We are very pleased with our purchases, thank you”

Helpful Report

Posted 1 year ago

“Product looks good but packaging damaged now waiting for the plum6”

Helpful Report

Posted 1 year ago

“The website was easy to navigate and the ordering process was easy, even with an ammendment. Helpful customer service via email.”

Helpful Report

Posted 1 year ago

“The cost savings on my shower cubicle and thermostatic shower system were very competitive. The shipment and delivery were managed in an efficient manner. The packaging was intact upon arrival. Unable to check any items below the glass surrounds, due to limited lifting capacity on day of delivery and inspection.”

Helpful Report

Posted 1 year ago

“Service was excellent, got my pallet delivery in 3 day as promised, its all installed and working now.”

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Posted 1 year ago

“great service and product thank you”

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Posted 1 year ago

“Excellent service and great service on delivery”

Helpful Report

Posted 1 year ago

“Good shower pod.”

Helpful Report

Posted 1 year ago

“I spoke until with a young gentleman by the name of Kenny his customer service was excellent communications information you are lucky to have such a genuine person working for you”

Helpful Report

Posted 1 year ago

“Well packaged, delivered promptly, shower is of good quality. Only problem is the waste pipe and trap are of terrible quality and will block or fail in no time, I’m trying to replace but the diameter is not a standard uk size. I would of preferred to pay a litttle extra than have this below standard waste.”

Helpful Report

Posted 1 year ago

“From original price match query through to purchase and delivery the service received from the staff at JT Spas has always been polite, pleasant and efficient. Diolch yn Fawr ( Welsh )”

Helpful Report

Posted 1 year ago

“Not fitted yet, but the ordering, and shipment was all good,”

Helpful Report

Posted 1 year ago

“I am very happy with the service from JT Spas. Delivered on time as arranged. The shower cabin instructions were very poor, so I had to guess, but managed to build the shower cabin. I certainly would improve aspects of its design, but on the whole it works and looks nice.”

Helpful Report

Posted 1 year ago

“I've requested a refund for this faulty product that is currently leaking and advertised as a leak Free easy s installation.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on JT Spas, Jimmy. We truly appreciate you taking the time to let us know about your experience and we apologize for your dissatisfaction on your Vidalux Shower. I can see that you have not contacted us at all regarding any issues with your Vidalux Shower cabin order. Please contact our sales team and we will be happy to help resolve the issues that you are having. Kind Regards Customer Experience Manager

Posted 1 year ago

JT Spas is rated 4.3 based on 242 reviews