JT Spas Reviews

Name: JT Spas
Rating: 4.25

4.3 Rating 242 Reviews

82 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.3

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for delivery within seven working days on 27/08/22. Requested refund on 17/09/22 after no delivery and multiple missed callbacks and delivery promises that never showed. JT Spas now refusing to provide a refund. I received a message saying the item is ready to be delivered on 21/09/22 despite the requested refund through PayPal on 17/09/22. Which highlights the lack of organisation of the business. Customer experience is incredibly poor. For example, I spoke with one of their customer service agents on 16/09/22, being told the delivery will be on 20/09/22. I spoke with the courier ten minutes later to confirm, and they stated at this point, they still had not received the item, and the earliest delivery would be 21/09/22 or 22/09/22. Purchased with a different retailer on 17/09/22 and received on 21/09/22 (next working day). Definitely worth not shopping at JT Spas.”

Helpful Report

Posted 2 years ago

Hi Thomas, Having read over your review and the notes on your order, I can see your order was placed 27/08 which is a Saturday, your order was then picked up the next working day Monday 29/08, processed and sent across to the third party courier service to be picked and then routed for delivery. The delivery you had selected was 3-7 working days which we usually always like to stick to. I believe there was a delay with the picking of your product which meant that your delivery wasn't delivered within this time frame. On 07/09 the delivery charge was refunded back to you as we were unable to fulfil this. We continued to chase the third party warehouse to get your order picked and routed for delivery. Paypal then notified us that a case had been set up on 20/09 and you had requested a refund. This is the reason why the delivery company continued trying to book the delivery in with you as we were only notified 3 days after you had requested a refund. If you had wanted to cancel your order this would have been no problem and we would have sent this to our accounts team on the same day. However, since you did not get in touch and notify us directly that you wanted to cancel, we cannot refund until the Paypal case is settled. Basically, how the Paypal case works is they hold the funds until a decision has been made meaning we cannot therefore refund you on our end as we physically do not have your funds available since Paypal are currently holding them. I am sorry you feel your customer experience has been poor. I believe the mis-communication from the courier company advising they didn't have the goods wasn't correct and infact they meant the goods hadn't been scanned in. The goods had been received and were waiting to be routed for delivery. I would suggest that you speak with Paypal if you are looking to be refunded as soon as possible as this is the sole reason that we cannot provide a refund on our end. If you had contacted us directly, the refund would have been provided long before now. All comments will be passed to the relevant people. Kind regards, JT Spas

Posted 2 years ago

“I was in a hurry to purchase my walk in bath as under pressure from the plumbers on site to receive it. JT Spas could not have been more helpful and answered various rushed emails, took me through the process and had by bath here within 24 hours of purchasing it. What a team ! Delighted and would recommend them to everyone. Michelle Pugsley”

Helpful Report

Posted 2 years ago

Good afternoon Michelle, Thank you for taking the time to leave us this review. We really appreciate your kind comments and we were delighted to help you get your bath in time. All comments will be passed onto the team. Have a great day! Kind regards, JT Spas

Posted 2 years ago

“Great customer service from the team at JT Spas, very responsive & supportive...”

Helpful Report

Posted 2 years ago

Good morning Pedro, Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted you are pleased with the service provided. Kind regards, JT Spas

Posted 2 years ago

“Friendly knowledgeable staff very helpful fast prompt service excellent customer service”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you very much for taking the time to leave us this review. Your kind comments are appreciated and all comments will be fed out to the team. Kind regards, JT Spas

Posted 2 years ago

“Recently, I have purchased few products for my bathroom and kitchen and I really liked the quality...”

Helpful Report

Posted 2 years ago

Hi Parker Thank you for taking the time to leave us this review. Your kind comments are appreciated and we are glad you are happy with the product received Kind regards JT Spas

Posted 2 years ago

“Great prices quick delivery and very good quality really looks great”

Helpful Report

Posted 2 years ago

Hi Christopher, Thank you for taking the time to leave us this review and for your kind comments. It is much appreciated and we are delighted you are happy with the product received. Kind regards, JT Spas

Posted 2 years ago

“Friendly and knowledgeable telephone staff and delivery drivers. We'll packed goods as expected”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for taking the time to leave us this review and for your kind comments. It is much appreciated and we are delighted you are happy with the product received. Kind regards, JT Spas

Posted 2 years ago

“Very friendly and helpful staff with an OK product. The option for a vent in the shower cabin roof would have improved the product and to say it has radio and bluetooth is far fetched as the unit only god for turning the light on. Radio is affected by electrical items in the house including LED lighting,. None stop crackles and volume control like an on/off switch so it stays off.”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to leave us this review and for your kind comments. Sorry to hear about the comments in regards to the shower cabin. We are keen to get this resolved for you so you are happy with the product, Insignia have a brilliant technical team that I know would be happy to help resolve your issue, with your permission I could contact them on behalf of you and have them contact yourself to get this sorted? Please let me know how you wish to proceed Kind regards, JT Spas

Posted 2 years ago

“Very nice bathroom units. Always been happy with the quality”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us this review, we are pleased you are happy with the product received. Kind regards, JT Spas

Posted 2 years ago

“Quality is superb, I will refer jtspas to my friends...”

Helpful Report

Posted 2 years ago

Hi Johnny, Thank you very much for your kind comments and for taking the time to leave us this review. We are delighted you are happy with the product received. Kind regards, JT Spas

Posted 2 years ago

“Very good collection. Proprietor guides for choosing right item to meet the buyers requirement. Reasonable pricing”

Helpful Report

Posted 2 years ago

Hi Apurba, Thank you for taking the time to leave us this review, we appreciate your kind comments and are delighted you're happy with the product you received. Kind regards, JT Spas

Posted 2 years ago

“Instructions were not as clear and no good for a novice, delivery was bfilliant and shower looks lovely once built up.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us this review, we appreciate your comments and take them on board for future reference. Kind regards, JT Spas

Posted 2 years ago

“good to deal with, delivery as stated, no apparent damage and system worked first time/.”

Helpful Report

Posted 2 years ago

Hi Brian, Thank you for taking the time to leave us this review. We appreciate your kind comments. Kind regards, JT Spas

Posted 2 years ago

“Very helpful sales team.”

Helpful Report

Posted 2 years ago

Hi Joseph, https://uk.trustpilot.com/review/www.jtspas.co.uk Thank you for taking the time to leave us a review, we are so glad you had a great experience. If possible, would you mind leaving your review on Trust Pilot as well? Kind regards, JT Spas

Posted 2 years ago

“Easy to order, communication re delivery.”

Helpful Report

Posted 2 years ago

Hi Marsha, Thank you for taking the time to leave us a review, we are delighted you are happy with your product and service Kind regards, JT Spas

Posted 2 years ago

“I had bad advice before but this time they put it right so better service”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you for taking the time to leave us a review and we are glad you had a good experience. Kind regards, JT Spas

Posted 2 years ago

“The packaging was badly damaged so was worried contents were as well. Thankfully not , found out that some of the hoses were lose on main panel . So had a little bit of a water leak . Didn't think with a shower pod there would be much siliconeing to do but there is quite a bit with this pod . Have just got this to do then will see what it's like ??”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for taking the time to leave us a review. Your comments have been noted and will be fed out to the team. Kind regards, JT Spas

Posted 2 years ago

“Was told 8 to10weeks chased numerous times was told they would return call with update information never happened bath was delivered with no installation requirements or instructions for the money spent poor service sorry don't normally bother with this stuff but hopefully you'll understand”

Helpful Report

Posted 2 years ago

Hi Martin, Thank you for taking the time to leave a review. We apologise due to the delay with the completion of your bath however these delays were out of our control. We have the installation requirements for you if these are still needed, I apologise the bath was delivered without them. We will take all of your comments on board and they will be fed out to the team. Kind regards, JT Spas

Posted 2 years ago

“Excellent service and shower arrived on time Have used this company previously Highly recommended”

Helpful Report

Posted 2 years ago

Hi Karl, We are so pleased you are happy with the product and service received. Thanks for your review. Kind regards, JT Spas

Posted 2 years ago

“The shower I purchased was excellent but the delivery driver was concerned when he initially delivered the item as the boxes were so badly damaged he was concerned that it may be a damaged shower. I agreed to accept delivery the understanding that I would check it asap and if there was any damage I would contact the company. He in turn took photo's of the boxes in case of any problems. Fortunately it was OK and is by far the easiest shower enclosure we have ever done. Thanks”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you very much for your kind comments, we appreciate it and are glad you had a great experience Kind regards Jt Spas

Posted 2 years ago

JT Spas is rated 4.3 based on 242 reviews