JT Spas Reviews

Name: JT Spas
Rating: 4.25

4.3 Rating 242 Reviews

82 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.3

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a company to deal with, customer service and product knowledge none existent. The bottom control is the hot/cold control, did not work straight out of the box. Explained problem, they sent the direction valve, which is the top valve. They sent another along with video, video for a completely different unit. The unit they sent was a hot/cold unit but had no screw thread to fix it in. I complained again and they said I had to pay for a new valve, which I did to get the job moving. After 1 month of messing about and many hours fitting etc I now have a working shower but they refuse to refund my money for the faulty valve. You have been warned”

Helpful Report

Posted 5 years ago

Apologies we had sent over the product manual for the exchange from teh manufacturer as the item sent was incorrect, however there was not any additional payment for the replacement this was sent free of charge and advised to dispose of the the original item if not needed, additional instructions from the product manufacturer was sent and and mentioned thankfully installed and working correctly for you

Posted 5 years ago

“The manual delivered with Lisna Waters Ohio is a garbage with no relation with this product.”

Helpful Report

Posted 5 years ago

“ITS BEEN A WEEK SINCE THE ORDER , PART OF WHICH ARRIVED YESTERDAY WITH NO COMMUNICATION ON IT BEING A PART DELIVERY. PHONED TODAY TO BE TOLD THAT REST OF ORDER WILL ARRIVE NEXT TUESDAY OR WEDNESDAY. VERY UNFRIENDLY , UNHELPFUL PERSON ON PHONE AND MADE TO FEEL IT WAS SOMEHOW MY PROBLEM / UNREASONABLE EXPECTATION. SO DO NOT KNOW YET QUALITY OF PRODUCT BUT IF YOU WANT FRIENDLY SERVICE OR DELIVERY IN LESS THAT 12/13 DAYS I WOULD NOT RECOMMEND ORDERING HERE.”

Helpful Report

Posted 5 years ago

Apologies order received 4days ago we advise delivery within 5-7 working days, the Trim arrived separately normally the courier calls you to confirm apologies if this never happened, but i think you mentioned on your call you were called about that. The main delivery of wall panels is due tuesday/wednesday the delivery company advised. Looking at emails we emailed the delivery details for tracking a few days ago in case you needed to speak with them we use a Specialist Delivery Service for fragile goods such as wall panels but always request them to delivery asap we dispatched within 48hrs. We have reviewed the recorded call with the customer service person to check if they were rude but i believe they were trying to be as helpful as possible and chased the delivery company to get date for you normally we do aim for 4-5 working days on free delivery option apologies it is closer to the advertised 7 working days.

Posted 5 years ago

“JT Spas were very helpful in replacing a faulty shower door without any quibbles. It is refreshing to find a company with such good customer service nowadays.”

Helpful Report

Posted 5 years ago

“I needed a replacement thermostatic cartridge for my shower, but was uncertain which type to order. I emailed JT Spas and had excellent communications with Derek who made sure the correct one was dispatched. It arrived promptly, fitted easily and worked perfectly. If only all online purchases were this straightforward. Thanks again Derek!”

Helpful Report

Posted 6 years ago

“Thoroughly disappointing service. Poor communication. Item finally arrived on the 3rd occasion it was promised. Have raised dispute via my credit card provider as J T Spas were not remotely interested in the disruption or inconvenience their poor service caused.”

Helpful Report

Posted 6 years ago

“Customer Service was appalling from the 2 workers they have there. They continually lied about what was happening with my whirlpool bath, were unable to advise me when the bath had been collected from the whirlpool factory by the courier company, they didnt know that their own courier company only delivers weekends despite them offering delivery on working days only. For supposed customer services representatives they were useless and I only had delivery of my bath when I was eventually given the courier companys details and I was then able to deal personally with the MD of the courier company, who to be fair were fantastic with us once we spoke to them. J T Spas couldnt care less about when we were getting the product even though they had taken full money from us, and just washed their hands of the whole situation, I was even hung up on by one of the customer service representatives, as she said there was nothing further she could do, even though she had apparently spent 3 days trying to organise delivery of our bath and she was unable to so, whereas i managed to do so within 40 minutes of speaking to the courier company!!! When the product came it was missing the pop up plug that i had purchased, and also the RCD circuit breaker was not fitted to the bath even though their own website says that it is a feature of their whirlpools and must be fitted by law. As I write this we are still currently awaitinf a refund for the 2 missing items. I would advise anyone to steer well clear of this company, and dread to think what might happen if my bath doesnt work or breakdowns once fitted as they have no customer care and have no idea about their own products.”

Helpful Report

Posted 6 years ago

“My order was delivered in full, on time and items as described apart from vanity cabinet soft close only applied to cupboards, the drawers are not soft close!”

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Posted 6 years ago

“Placed a multi item order with J T Spas and received 5 star service. Would highly recommend. Not only quality products at great prices but great customer service too. Ask for Polly. What she promises is what happens and I would have no hesitation returning back to JT in the future.”

Helpful Report

Posted 6 years ago

“I bought an expensive bath tub with whirlpool steam and other features, but the showers started leaking after an Year and the whirlpool motor stopped working. I contacted the customer service and it was very poor response in handling the fix. I had to pay 100 pounds for an engineer to visit, but no one turned up on the days told. I had 2 year warranty for the product, but they still didn’t fix it yet. I’m really disappointed in the way my case is handled and the poor quality of the product.”

Helpful Report

Posted 6 years ago

“Easy to deal with but delivery was a bit slow.”

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Posted 7 years ago

“Prompt delivery, nice shower door, check instructions are included, mine weren't, luckily installation was before they'd closed for the day and they were emailed to me.”

Helpful Report

Posted 7 years ago

“Quality goods at a great price backed by speedy delivery”

Helpful Report

Posted 7 years ago

“I placed my order for a bath which was competitively priced. I also placed various orders for other bathroom items from other companies. Unfortunately I didn't receive an e-mail saying my bath had been shipped, as was stated, which meant I didn't expect it when it arrived thinking it was instead going to be some of my other items. As such the person who signed for it didn't know to thoroughly check for any damage before signing, as is required, and instead just signed as unchecked. Luckily when I came home and unboxed the large bath it was fine but hate to think the hassle if it had been damaged. Apart from that slight communication issue a good service.”

Helpful Report

Posted 7 years ago

“Outstanding customer service and delivery. Highly recommended. Thanks.”

Helpful Report

Posted 7 years ago

“I found the bath I loved for a very reasonable price. The process of purchasing online was very simple and straightforward. The delivery was within a few days and I was telephoned to arrange for a convenient day to take delivery. Would definitely use them again and happily recommend them to friends and family.”

Helpful Report

Posted 7 years ago

“From the moment they picked up the phone to take my order, to 48hrs later to it being delivered. The service and manner was highly professional. I will have no hesitation in using them again and would highly recommend them. Dave Cotton Staffordshire”

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Posted 7 years ago

“I got the best deal from here .great collection in great rate”

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Posted 7 years ago

“Very quick delivery. A+++”

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Posted 7 years ago

“Item received promptly, on time and in good shape. Very happy with the shower and service we received. Please to recommend to one and all. Thank You”

Helpful Report

Posted 7 years ago

JT Spas is rated 4.3 based on 242 reviews