JT Spas Reviews

Name: JT Spas
Rating: 4.19

4.2 Rating 247 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke until with a young gentleman by the name of Kenny his customer service was excellent communications information you are lucky to have such a genuine person working for you”

Helpful Report

Posted 1 year ago

“Well packaged, delivered promptly, shower is of good quality. Only problem is the waste pipe and trap are of terrible quality and will block or fail in no time, I’m trying to replace but the diameter is not a standard uk size. I would of preferred to pay a litttle extra than have this below standard waste.”

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Posted 1 year ago

“From original price match query through to purchase and delivery the service received from the staff at JT Spas has always been polite, pleasant and efficient. Diolch yn Fawr ( Welsh )”

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Posted 1 year ago

“Not fitted yet, but the ordering, and shipment was all good,”

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Posted 1 year ago

“I am very happy with the service from JT Spas. Delivered on time as arranged. The shower cabin instructions were very poor, so I had to guess, but managed to build the shower cabin. I certainly would improve aspects of its design, but on the whole it works and looks nice.”

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Posted 1 year ago

“I've requested a refund for this faulty product that is currently leaking and advertised as a leak Free easy s installation.”

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Posted 1 year ago

Thank you so much for your feedback on JT Spas, Jimmy. We truly appreciate you taking the time to let us know about your experience and we apologize for your dissatisfaction on your Vidalux Shower. I can see that you have not contacted us at all regarding any issues with your Vidalux Shower cabin order. Please contact our sales team and we will be happy to help resolve the issues that you are having. Kind Regards Customer Experience Manager

Posted 1 year ago

“JT Spas (the Ronseal Company) does what it says from the start. Thanks guys.”

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Posted 1 year ago

“We ordered a bath and was told 5-10 delivery it came in 5! fast delivery considering we live in south Wales, can't fault the bath there was no damage in transit and looks lovely in place. Well done JT SPAS!”

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Posted 1 year ago

Thank you very much, Riccardo, for your kind 5 star rating of JT Spas! We are delighted to hear that your bath arrived in a timely manner, and that there was no damage in transit. We are grateful for your business and kind words!

Posted 1 year ago

“Came on time and the delivery men were fantastic. The shower enclosure is fitted and works well. Very pleased with the outcome.”

Helpful Report

Posted 1 year ago

Thank you for your kind words Sheila! We are glad to hear that the delivery and fitting of your shower enclosure went smoothly and that you are very pleased with the outcome. Thank you for giving us a 5 star rating for JT Spas.

Posted 1 year ago

“Great product. Great price. Great company, very helpful.”

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Posted 1 year ago

Thanks for your 5 star rating, Celia! We appreciate your continued support and are thrilled you're happy with our product, price and company. We're so grateful for your loyalty and thank you for recommending us!

Posted 1 year ago

“I purchased a LISNA WATERS LWSL03 900mm x 900mm steam shower cabin which was cheaper on the JT Spas website (now I know why). The packaging was very damaged upon arrival so I quickly checked inside but could not see anything obvious but the delivery drivers had quickly driven off. After opening all packaging a few weeks later when ready to install, I found the metal frame was damaged where the panels click together. I managed to straighten the profile enough for the frames to fit. Also found the black mirror backing was flawed in a couple of places which would not stick back down properly. Instructions were poor for the frame assembly and non-existant for the electrical connections (luckily I'm a professional tradesman). The pre-fixed plumbing on the centre panel was defective with silicon hoses crimped by the way they had been routed. Again I sorted this out fitting new silicon hoses where more room was available. Some of the touch buttons don't work effectively or not at all in the case of the volume control for the radio. The characters for different showering modes are labeled in the wrong place. Both the brackets for the control box and steam generator had to be modified to allow for flush fitting behind the centre panel. The waste assembly supplied is very cheap and beware in European sizes. On the whole, the shower felt cheap and wish I had returned it for another brand. Looks ok now installed but I would not choose this brand again. If you are seriously considering a steam shower cabin I would steer clear and look at alternative brands. To JT Spas, my advice would be to remove this product from your website I have reasonable doubts about its build quality.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback on your experience with purchasing and installing the LISNA WATERS LWSL03 900mm x 900mm steam shower cabin from JT Spas. We apologize for the issues you encountered but can see that you did not contact the sales team to report any issues with your order. If we had received information on the issues that you are having we could work to resolve this with you. We truly appreciate you taking time out of your day to provide us with your review and will do our best to make sure that something like this does not happen in the future. Thank you again for bringing this to our attention. Kind Regards Customer Experience Manager

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you so much for the five star rating of JT Spas! We really appreciate your recognition of our very good service. We strive to make every customer feel special and satisfied. Thank you again for your kind words!

Posted 1 year ago

“We had a positive experience from the company I wouldn't recommend the bath I bought tho The on but for the spa is in a position where you always turn it on by mistake and is hard to turn off resulting in water all over the wall The plug is also in the middle where you constantly open it with your bum”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to tell us about your experience with JT Spas, Tristan. We really appreciate your feedback, and we apologize for the issues you had with our product. We want to make sure all our customers are satisfied with their purchase, so we will make sure to look into your feedback and take the steps needed to fix these issues. If there's anything else you can think of that would help us improve the product, please don't hesitate to let us know. Thank you again for your honest feedback, Tristan.

Posted 1 year ago

“Excellent service !”

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Posted 1 year ago

Thank you so much, Tim, for your 5-star rating of JT Spas! We appreciate you taking the time to leave us such a positive review. We are so pleased that you have had excellent service from us, and we thank you for being a repeat customer.

Posted 1 year ago

“Product was as described and was delivered within 4 days of the order being placed. When it was discovered that the mounting brackets for a shelf were missing I contacted the company and replacement parts were dispatched via Royal Mail and were received 2 days later. An excellent service.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating, Terence! We are delighted to hear you were pleased with the service and product provided by JT Spas. We understand how important it is to receive items quickly, and strive to ensure all orders are delivered as smoothly as possible. We are so glad to hear the replacement parts were sent and received as promptly as they were, and we hope you have continued to enjoy your purchase!

Posted 1 year ago

“Excellent service and fast delivery. D-shaped cubicle has been great and fits well in the small space we had available.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of JT Spas! We really appreciate you being a returning customer, and we are glad to hear that you were pleased with our excellent service and fast delivery. We are thrilled that the D-shaped cubicle fit perfectly in your small space, and we hope to continue providing you with excellent service!

Posted 1 year ago

“Disappointing quality, wouldn't recommend! I ordered a spa bath, three issues experienced in the one order; (1) I rang and asked to remove the waste and plug well in advance of delivery and it was confirmed this would be removed and I would be refunded. It arrived with it and when I checked my bank account - no refund. I rang them and they eventually found the call details and said the Operator forgot to hit save. (2) The bath legs didn't fit the bath, they didn't fit around the piping and my fitter was therefore unable to fit the bath on the day booked and I had to wait around 5 days for them to arrive. The existing bath had been removed by the time we realised so I was without a bath or shower for this time and needing to go to work in a professional job. I live in a one bedroom flat. It delayed the entire job and cost me money paying my fitter purely because they'd sent the wrong parts. (3) The bath end costing £30 was the wrong width. 750mm for a 700mm bath which required removing the lip to fit to size, doubling the fitting time but also a shabby, unprofessional finish, with no sturdiness, or rigidity, likely to get broken in the not too distant future. You don't tend to expect fitters to cut plastic because it's prone to crack. Ultimately I had to purchase the correct end from Travis Perkins for nearly half the price, £16.38 to get a professional finish on the bath I'd paid a lot of money for. After raising the issue they simply replied you have to cut it to size yourself and offered no resolution whatsoever.”

Helpful Report

Posted 1 year ago

Dear Kate, Thank you so much for taking the time to provide us with such thorough feedback on your experience with JT Spas. We are so sorry to hear about the issues you encountered during your order delivery and installation. We fully understand how frustrating this must have been for you, having to wait additional days with no bath or shower available. We really appreciate you highlighting the miscalculated refund and lack of resolution regarding the incorrect size of the bath end. I see the end panel supplied with your Trojan bath was slightly larger width but that Trojan the product manufacturer advised this panel was to be trimmed to suit and its common practice Trojan Baths advised as this panel design is used with a range of their products. We are truly sorry for the inconvenience and would love to hear your thoughts on how we can make things better. Is there anything else we can do to make up for your difficult experience with us? Once again, thank you for bringing this to our attention and for your valuable feedback. Sincerely, JT Spas

Posted 1 year ago

“AVOID AT ALL COST. . ! ! order number 43389 They have taken weeks for delivery. I still haven't received the product yet. No communication for the seller. This has haunted by whole bathroom work I would suggest think twice before ordering from them . They have a huge delay in their product. Regards Dr Nick”

Helpful Report

Posted 1 year ago

Good Morning Dr Nick You ordered 7 working days ago, and selected the free delivery option at the checkout which advertises the bath delivery to be Free Delivery 5- 14 Working Days on the shopping cart. We dispatched the bath the day after your order and I can see via the tracking system The transport courier company 4 days later had routed your bath to their delivery depot. On the 5th working day I see you contacted the 3rd party delivey company to advise you wanted to cancel your order. We do offer an express delivery service but on this occassion you selected the Free Delivery 5- 14 Working Days on the shopping cart. If you wish to cancel an order or discuss your order it is always advisable to contact the retailer you purchased rather than the 3rd party delivery company as your our customer and contract is with us, we are always here to help and discuss your order. THe 3rd party delivery company have cancelled your delivery as per request last week to them otherwise the bath may have been delivered. As mentioned its been 7 working days since you placed your order, if you would like to proceed with your order we can request the 3rd party delivery company to reinstate your order for delivery. Kind Regards Jt Spas Customer Services

Posted 1 year ago

“Products ok (I haven’t had them installed yet but look ok at a glance) - packaging was very poor with bits hanging out the cardboard. Delivery men were very hasty (albeit pleasant) - had to drag the shower up my stairs.”

Helpful Report

Posted 2 years ago

Hi Matt, thank you for your feedback. I have reviewed delivery images and the boxes looked in good condition. If you have any issues please contact our sales team and we would be happy to help. Kind Regards JT Spas

Posted 2 years ago

“Excellent service and great communication. Thank you!!”

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Posted 2 years ago

Thank you for taking the time to leave us this review. We appreciate your kind comments and are delighted that you are happy with the product and service received. Kind Regards JT Spas

Posted 2 years ago

JT Spas is rated 4.2 based on 247 reviews