JT Spas Reviews

Name: JT Spas
Rating: 4.19

4.2 Rating 247 Reviews

80 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.2

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

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JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

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“Took 2 calls to get delivery. Shower base caused problems on fitting as underside bowed by 15mm. Price was good though.”

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Posted 7 years ago

“The product was was shown and the delivery was quick.”

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Posted 7 years ago

“Excellent value product. Easy build and install. Well protected on delivery.”

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Posted 7 years ago

“I have furniture from Ikea with a better finish. Spent over £900.00 on a unit only to find out it was second hand, disappointingly only noted after unit was fitted. Even the drawer handles don't fit.”

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Posted 7 years ago

“Customer service excellent and happy to help make sure order is correct etc.Can't do enough to help! I don't think I have such an excellent service and I have really good one! This company is top in my books!”

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Posted 7 years ago

“Excellent value for money and a gorgeous product. Great communications regarding delivery and updates. Even called 10 minutes before driver arrived. Will definitely use again.”

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Posted 8 years ago

“Very prompt with sending our order.”

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Posted 8 years ago

“Had an auful experience with JT Spas. Order meant to be delivered Friday at the latest to then be told it would be here the Tuesday after to find that actually it was now going to be Wednesday first thing in the morning and even the delivery was late on the Wednesday. Bad customer service would never use JT SPAS again! We have now had to pay for 3 days extra work for our plumber. We have had great service from other suppliers and the service we have recieved from JT Spas is appalling. Don't even bother. Go else where!”

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Posted 8 years ago

“I ordered 2 shower screens from JT on the 8th August. They were in stock, but here I am still waiting for them on the 18th August. Very poor communication, poor delivery service. I'm ready to cancel the order and will do tomorrow if I've heard nothing. Disappointing all round.”

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Posted 8 years ago

“Delivery driver arrived on four separate occasions with our order and expected by partner to help him unload the order from the van and search for our order as well Unfortunately although we unpacked the items and checked them, when our plumber came to fit the shower tray it was damaged. A small chip that had obviously not occurred during transportation. Rang the company and they refused to replace it but eventually said they would but not whilst our plumber was doing the work, it would be delivered at the end of the week, I rang on a Monday. We had waited a year to find a plumber who was available and therefore had no choice but to order another shower tray from another company. We were on holiday whilst this was going on, on my return I contacted them to ask if we could have a refund, the answer was no!! They delivered the wrong loo seat, an extra cistern and all of this has cost me both time and money contacting them regarding supplying faulty goods and not reimbursing the customer it is outrageous!! They directed me to the 48 hour policy but we received our order over several days not on the same day therefore how can one check an order when you receive it over several days. They also took money for an item that they couldn't supply and we informed them that we would purchase it elsewhere. We are still waiting for our replacement loo seat and our plumber has now finished to work with another client. Would I recommend this company, NO!! Would my plumber recommend this company, NO!! However, what they do supply without any damage is good quality. I also think that they need to review their 48 hour policy, storing large items safely in a home requires you to leave some of the packaging on, and in our case this is how we missed the small chip!! We are on a tight budget to renovate our property and it is such a shame that I have to write such a negative review.”

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Posted 8 years ago

“Placed an simple order for Mere Sink , spent two days waiting for delivery that didn't show up got phone calls to inform me of delivery dates , but no phone calls to tell me that it wasn't coming , customer services useless full of excuses , I`m in the trade and have posted my reviews about this company on all trade associations , even when you complain you don't even get a reply!!!”

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Posted 8 years ago

“Placed an order with Jt Spas for a bifold glass door and side panel which I was told could take up to 10 days to be delivered. Waited just over 2 weeks with nothing delivered before making contact. It took me 4 phone calls over 3 days before I finally got the answer that the order would be delayed for a further 2 months due to supply issues. It then took a further 5 calls and 1 week of waiting to get a refund. Awful customer service, would never use them again and I found a better product at a cheaper price which arrived in 4 days with Victoria plumbing. Do not use JT Spas”

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Posted 8 years ago

“I am pleased with the service and the product so I recommend to others”

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Posted 8 years ago

“Delivery was quick and packaging was perfect as was the product- only just installed it today as the buildingwork slowed down a bit lately. I would recommend the company !”

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Posted 8 years ago

“I ordered a basin and cabinet on 3 feb and told delivery was 12 Feb, but no show. After calling I was told delivery was 17/18 Feb and the cabinet arrived on 18th but no basin! I have been ringing every day since to chase the basin , 24th today and promise that is will be sent but watch this space”

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Posted 8 years ago

“Prompt and efficient service. Delighted with the quality of the tap. Many thanks.”

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Posted 8 years ago

“Ordered a towel rail and had a conformation email, did not receive further email. I emailed twice and had no reply. I phoned six times in two weeks and kept being fobbed off, eventually it arrived. Rubbish company and would never use again.”

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Posted 8 years ago

We are really sorry you had a bad experience in regards to your bathroom order being delayed, but are happy to hear you now have your bathroom towel rail. The transport company used had mis-routed the order. Since the transport company could not locate the goods we re-dispatched with another Express Courier and will not use the other courier again.

Posted 8 years ago

“I have used JT Spas on two occasions and would recommend them to anyone who needs the right product in the shortest possible time ! They were really very good , from the web site to ordering and finally delivery.I will use them many more times I am sure. regards, Colin Parker”

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Posted 8 years ago

“Great service! Very helpful easy to talk to. Super fast delivery”

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Posted 8 years ago

“Speedy service good price nice product nice website Thanks”

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Posted 8 years ago

JT Spas is rated 4.2 based on 247 reviews