JT Spas Reviews

Name: JT Spas
Rating: 4.25

4.3 Rating 242 Reviews

82 %

of reviewers recommend JT Spas

Company Reviews

Metrics

Info

4.3

Based on 242 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0330 111 9745

Email:

Sales@JTSpas.co.uk

Write Your review

Tell us how JT Spas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

JT Spas 5 star review on 16th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After choosing the bathrooom suite and ordering it. I received the normal emails for delivery confirmation etc. I received most parts except the bath and taps promptly. The bath was delayed due to a production problem which delayed it for a week which went on longer. When the bath did turn up it was incorrect. After some interaction with JT Spas I got an upgrade to a 10 jet from a 6 jet whirlpool bath. all is now great it looks fantastic and the quality is excellent for the cost of the suite. So overall despite the late delivery really happy with the bathroom suite.”

Helpful Report

Posted 9 years ago

Many thanks for your positive review, im sorry to read about the delay in the production of your whirlpool bath, we are very happy to hear that you are very pleased with your completed bathroom and that it looks fantastic and excellant quality as mentioned.

Posted 9 years ago

“Very good quality, and speedy dispatch and delivery.”

Helpful Report

Posted 9 years ago

“Quick delivery and item exactly as described”

Helpful Report

Posted 9 years ago

“very good service , quick and accurate highly recommend”

Helpful Report

Posted 9 years ago

“Good service great product very happy ! Thank you”

Helpful Report

Posted 9 years ago

“Great service. Even when things didn't run perfectly smoothly the customer service was outstanding. Many Thanks Colwyn.”

Helpful Report

Posted 9 years ago

“Ordered items were delivered promptly and were exactly what we wanted. Thank you.”

Helpful Report

Posted 9 years ago

“Great company to deal with. Excellent service - efficient, friendly and plus quick delivery. Product ordered was as stated and at an excellent price. Would highly recommend JTSpas.co.uk”

Helpful Report

Posted 9 years ago

“Excellent product and great service.”

Helpful Report

Posted 9 years ago

“Efficient service, good advice, quick delivery. Arif”

Helpful Report

Posted 9 years ago

“Cannot fault the price or delivery. Excellent service.”

Helpful Report

Posted 9 years ago

“Good delivery - excellent product. 2 hours to assemble.”

Helpful Report

Posted 9 years ago

“Easy to order, good communications, products arrived fast and were just as described - good quality and good service!”

Helpful Report

Posted 9 years ago

“Great sales service, delivery and even a call a couple of weeks later to check all ok.”

Helpful Report

Posted 9 years ago

“Many thanks for a quality product very well presented. Though a long time since supply ( which was very prompt) I have actually fitted the tap today. In itself it was very simple but I had to change the pipework as the previous one was entirely different. In all a very pleasing purchase at a great price.”

Helpful Report

Posted 9 years ago

“Very good service and very helpful.”

Helpful Report

Posted 9 years ago

“Delay in order was dealt with well by JTS. Request for warranty was dealt with promptly. Thank you”

Helpful Report

Posted 9 years ago

“Great value , service and quick delivery”

Helpful Report

Posted 9 years ago

“Excellent service, price and fast delivery.”

Helpful Report

Posted 9 years ago

“Not sure about the negative reviews but speaking for myself and the service I recieved from this company, I can only praise them. I ordered a shower bath, a screen, a shower rail and a pop up waste. The items were all delivered on the time I was notified of and all in good condition. I did notice a small crack in the fromt bath panel so I advised the sales office and was told that a replacement would be sent out if I could send them a picture. As it happened the crack was invisible once fitted so a replacement wasn't necessary. Everything is now installed and I am very happy both with the product and the customer service (especially from Colwyn!)”

Helpful Report

Posted 10 years ago

JT Spas is rated 4.3 based on 242 reviews