Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely piece but catch is faulty! Pictures sent comes loose scared of loosing Was just advised to return!!!!”

Helpful Report

Posted 9 months ago

“Haven’t received item purchased”

Helpful Report

Posted 10 months ago

“Ordered a nomination bracelet for a birthday gift. Paid for next day delivery. Waited in all day delivery time kept changing then cancelled at 7.30pm. Rescheduled to next day but didn’t arrive. Contacted Joshua James no reply and still no delivery. Very disappointed no gift for special birthday, no communication and no refund.”

Helpful Report

Posted 11 months ago

“Ordered a Nomination Watch for Birthday gift 29th February 2024 and it was meant to have been delivered by Royal Mail 2nd March 2024. The item had been left in the front garden in electric meter (front garden has no wall or fence so basically left wide open see pictures) Upon returning home later that evening to find the parcel was not where it was left so contacted Joshua James who said they had to wait 7 days before they could raise investigation with Royal Mail. It’s now 7th April 2024 and still nothing has been resolved after several emails to Joshua James. Definitively don’t recommend using this company.”

Helpful Report

Posted 11 months ago

“Jewellery never arrived and it took a long while to hear back from them about getting this sorted. unfortunately they were not apologetic. After the item didn't arrive they mentioned they were unable to send out a replacement as stock was short. Luckily I received a refund eventually after having to ask a few times, but very poor service.”

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Posted 11 months ago

“Items never arrived had to wait about 21 days for them to even offer me a refund.”

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Posted 11 months ago

“Very disappointed with both item, which had to be returned and customer service which were both awful. I have never had such a dreadful experience with an online shop supposedly a jewellers. No I would never use this outlet again or allow anyone i come in contact with use.”

Helpful Report

Posted 11 months ago

“Well I ordered my bracelets on 23 feb 2024 for my daughter birthday but I still haven’t receive it but when I phone up they say it’s been delivered but how long is it going to take to get sorted very upset”

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Posted 11 months ago

“Really unhappy with the delivery of the product arrived with the pendant at the front of the box when I gave it to my wife and she took it out just in one big knot took three hours to unravel Shocking to be honest”

Helpful Report

Posted 1 year ago

“they lie about dispatching items I ordered over 10 days ago for valentines day and still no sign and have had mail since. Also a similar experience with my parents last year. don't waste your money”

Helpful Report

Posted 1 year ago

“Ordered two nomination charms for Xmas presents in plenty of time. Only one arrived with a note in package to say ‘to follow’ no explanation when the second charm would arrive. Hence it did arrive BUT after Xmas. Poor service 😌”

Helpful Report

Posted 1 year ago

“I ordered for a Christmas present, the wrong colour was sent, I was unable to speak to anyone before Christmas as the lines just rang out. Eventually o emailed and was told to return, no label sent.”

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Posted 1 year ago

“Not happy with after customer care.”

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Posted 1 year ago

“no communication, no item.”

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Posted 1 year ago

“Item never received, long winded refund policy.”

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Posted 1 year ago

“Very very upset with my experience with this company, paid £180 for an item that was supposedly left outside my house without my permission and they refuse to take any responsibility and told me it was a civil matter and wouldn’t look into it further for me. They have taken my £180 and I had a last min rush to find a present as the one I ordered wasn’t available elsewhere in time”

Helpful Report

Posted 1 year ago

“Shocking customer service. I paid for next day delivery and it never arrived. I emailed the company and I am still yet to receive a reply. Will not be ordering from Joshua James again.”

Helpful Report

Posted 1 year ago

“More interested in a review then finding my parcel poor customer service”

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Posted 1 year ago

“I never received the item! Poor service and no refund!”

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Posted 1 year ago

“Item got lost in the post. They refused to refund me. Absolutely horrible customer service, unfriendly. Do not recommend buying from this site! Didn't get a refund. And left out of pocket for a mistake they refused to rectify!”

Helpful Report

Posted 1 year ago

Joshua James is rated 4.7 based on 21,739 reviews