Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,734 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really pleased buying from Joshua James they go out of their way to help you”

Helpful Report

Posted 2 years ago

Hello Margaret, Thank you so much for your review. We are so pleased to hear you are happy with the service provided. Kind regards, The JJ team x

Posted 2 years ago

“The item was ordered on 12 October as a gift from my son, they took the money immediately and the item is still out of stock. even after two emails without any acknowledgement I eventually had to send another email to request a refund. I am not happy with the service I have received and won't be using Joshua James again.”

Helpful Report

Posted 2 years ago

Hello Edwina, Thank you for your review and we are so very sorry you are not happy. I have looked through our emails I can only see the one email from you which we responded to yesterday so please accept our apologies on this. Kind regards, The JJ team x

Posted 2 years ago

“Great selection prompt delivery very well packaged”

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Posted 2 years ago

Hello, Thank you so much for your 5-star review. We are so pleased to hear your order arrived quickly for you. Kind regards, The JJ team x

Posted 2 years ago

“Lovely size and much nicer than expected for the price which was great. Very happy with purchase and would buy again”

Helpful Report

Posted 2 years ago

Hello Janet, Thank you so much for your review. We are so please to hear you are happy with your order and we look forward to seeing you again. Kind regards, The JJ team x

Posted 2 years ago

“This was a gift for a friend’s birthday she absolutely loves it”

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Posted 2 years ago

Hello, Thank you so much for your 5-star review. We are so pleased to hear your friend loved her gift. Kind regards, The JJ team x

Posted 2 years ago

“Very happy with my purchase”

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Posted 2 years ago

Hello Steven, Thank you so much for your 5-star review. We are so pleased to hear you are happy with your purchase. Kind regards, The JJ team x

Posted 2 years ago

“Beautiful, high quality charms as always, gorgeous little gift boxes. Will always order from Joshua James”

Helpful Report

Posted 2 years ago

Hello Stevie-Louise, Thank you so much for your lovely review and for shopping with us. We are so pleased to hear you are happy with your charms and the packaging provided. Kind regards, The JJ team x

Posted 2 years ago

“Poor customer service. Late delivery and no item received.”

Helpful Report

Posted 2 years ago

Hi Jemma, I'm really sorry to hear you were unhappy with the wait time. Unfortunately, we do not offer a delivery that is guaranteed other than DPD, and with Royal Mail strikes there have been issues out of our hands. Again we can only apologise. The JJ Team x

Posted 2 years ago

“Excellent service, wide range of nomination charms to choose from and they arrive quickly and beautifully packaged which makes them ideal for gifts. I have been using Joshua James jewellery for years and will definitely continue to do so.”

Helpful Report

Posted 2 years ago

Hello Joanne, Thank you so much for your review and for being such a loyal customer. We are so pleased to hear you love our range of charms and are happy with all your orders. We look forward to seeing you again! Kind regards, The JJ team x

Posted 2 years ago

“Always excellent service from Joshua James 👍just waiting for them to email me for 2 charms which were out of stock 👌”

Helpful Report

Posted 2 years ago

Hello Nadine, Thank you so much for your review. We are so very pleased to hear you are happy with your order. We will get your other charms out to you as soon as they arrive in with us :) Kind regards, The JJ team x

Posted 2 years ago

“Excellent quality and service.”

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Posted 2 years ago

Hello, Thank you so much for this 5-star review. We are so pleased to hear you are happy with your order and shopping experience. Kind regards, The JJ team x

Posted 2 years ago

“Absolutely appalling. Would never use again. The customer service is disgusting and their attitude towards their customers just isn’t acceptable. Please take your business elsewhere…”

Helpful Report

Posted 2 years ago

Hello Sophia, Thank you for your review and we are very sorry to hear you are not happy with the service provided. Because of the situation with your parcel we had to speak with Royal Mail and they advised us no further action could be taken. We can only apologise about this. Kind regards, The JJ team x

Posted 2 years ago

“Nomination charms is what we mainly purchase great value for money and beautiful charms and if we ever have an issue it is resolved straight away”

Helpful Report

Posted 2 years ago

Hello Rachel, Thank you so much for your 5-star review. We are so pleased to hear you are happy with your orders and the service provided. Kind regards, The JJ team x

Posted 2 years ago

“Joshua James posted my charms straight away but due to the Postal strike they didn’t arrive as quickly as usual. Bought one white and one pink Mother of Pearl Nomination charms to go with my black one. But I was a little disappointed because the pink one wasn’t much different in colour to the white one. But they are lovely charms.”

Helpful Report

Posted 2 years ago

Hello Val, Thank you so much for your review. We apologise for the postal strikes delaying the delivery of your order but we are pleased to hear you are happy with your charms. Kind regards, The JJ team x

Posted 2 years ago

“such good quality for jewellery”

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Posted 2 years ago

Hello Lee, Thank you very much for your review. We are so pleased to hear you are happy with your order. Kind regards, The JJ team x

Posted 2 years ago

“Ordered 4 charms recently, it was very easy to order and very prompt delivery. Would definately recommend the site and will be using it again myself.”

Helpful Report

Posted 2 years ago

Hello, Thank you so much for your 5-star review. We are so pleased to hear you are happy with your order and we look forward to seeing you again. Kind regards, The JJ team x

Posted 2 years ago

“Not helpful customer service! I purchased 2 charms then within the next few days there was a offer on to get a free bracelet when you buy 2 charms, I reached out to customer service and they said to send the charms back and repurchase, yet the charms I wanted was no longer in stock.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your review. We are sorry to hear you are not happy with our service. Unfortunately we are unable to honour free bracelets unless the order is placed when the offer is on. Sorry about that. Kind regards, The JJ team x

Posted 2 years ago

“Very impressed with my nomination charm ,delivery prompt and efficient. Thank you for the service”

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Posted 2 years ago

Hello David, Thank you very much for your review. We are so pleased to hear you are happy with your charm and the service provided. Kind regards, The JJ team x

Posted 2 years ago

“Ordered a rabbit necklace for my granddaughters Christmas present. She will absolutely love it, very cute & lovely quality. I wouldn’t hesitate to recommend them.”

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Posted 2 years ago

“Perfect thank you.”

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Posted 2 years ago

Hello Pamela, Thank you so much for your review. We are so pleased to hear you are happy with your order. Kind regards, The JJ team x

Posted 2 years ago

Joshua James is rated 4.7 based on 21,734 reviews