Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking. Deserving of zero points, not even one point. 1. Ordered an item which said it was in stock - it was not in stock. 2. When I queried it, they said it 'had just gone out of stock ' - however their website continued to say it was in stock, so they are knowingly lying about stock levels. 3. I asked to cancel the order, which they acknowledged, however they still took my money and despatched the order 4. Now saying they won't refund 5. They takes days to respond to emails and they NEVER answer the phone. Worst customer service I've ever seen - terrible, terrible, terrible. They really should be reported to Trading Standards.”

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Posted 6 years ago

“Very good service. My gift arrived very quickly and in perfect condition. I’ll definitely use Joshua James again. Thank you.”

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Posted 6 years ago

“Very impressed with the quick service of the item I ordered by Joshua James”

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Posted 6 years ago

“I made two purchases recently, for the first I paid extra for speedy delivery and the package took a week to arrive, too late for the date intended. My email explaining my concerns still hadn't been answered after four days so I phoned and it took two phone calls before I could get to speak to someone who did refund the postage costs. My second order generated an email saying the items weren't in stock although they were available to buy on the website and I have since got an email saying they have been sent for dispatch. I will wait and see when it arrives!”

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Posted 6 years ago

“Every purchase I have made from Joshua James has been delivered in great time and perfect condition. They're a great service and I always buy my nomination link charms from them. Brilliant 😁”

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Posted 6 years ago

“Very pleased with the above purchase. Good quality. Just what I was looking for and such a quick delivery too.”

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Posted 6 years ago

“Great service and product thank you”

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Posted 6 years ago

“Ordered an item Monday 17th still haven’t received it. Sent two emails, both ignored. Tried phoning, no one answered. Do not use this company. Have sent a dispute now through PayPal as I want a refund”

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Posted 6 years ago

“Disgusting company!!!!!!! Items not in stock and had to wait 2 wks before depatch went up and I don't believe they even dispatched them because now17 days on still no bracelet. So by the 7th day I got a little anxious as daughter birthday and heard nothing being though says 2-4 days delivery however its showing awaiting stock.. So I message them and all they had to say is it will definite be here by Christmas!!!! So her birthday didn't matter!!! I've called and never ever answered!! My first order came quick and perfect. So my friend also ordered for the second time different brand and same happened!!!!! Bad company don't use them!!!!”

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Posted 6 years ago

“Found what I wanted and delivery was almost next day.”

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Posted 6 years ago

“once I ordered and Paid for the Item, Told OUT OF STOCK, awaiting stock delivery. meant to be within 3 - 5 working days, definitely before Christmas !!!!!. Cant contact by phone, NO ANSWER. E Mailed, Got an E Mail back saying they got my E Mail !!!. WHERE ARE MY GOODS. DO NOT USE THIS COMPANY”

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Posted 6 years ago

“Accidentally ordered same charm twice and billed twice realised and tried to contact, telephone being ignored continually. Have on a previous occasion sent an online form but it was never replied to. Good products but dreadful communication.”

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Posted 6 years ago

“Hello all, after received my nomination bracelet and opening it I panicked over the size I ordered 15" with a charm at this point I did not realise it was a part of the link as I originally thought it would pop over a link so it looked very small and I emailed you Saturday 15th Dec with my query and still not heard back to date. I have rang also the telephone no advised on the contact us and whoever answers cuts it off straight away. I have reviews page and there are customers who have already complained of this. Otherwise happy with time frame for delivery disappointed with no response. Thank you.”

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Posted 6 years ago

“Disappointed in delivery as I have still not received my order which I ordered on the 12th and I also emailed to enquire about this and I have still yet to hear from yous”

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Posted 6 years ago

“Good quick service”

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Posted 6 years ago

“Delivery was very quick, however, I was sent an incorrect item to what was stated on my order so am currently waiting for a refund of this as it was a Christmas present. The other charms which were correct were very good though”

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Posted 6 years ago

“Excellent quick service”

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Posted 6 years ago

“Simple ordering system. Delivery of goods was quick and well packaged.”

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Posted 6 years ago

“Made order 12th Dec, dispatched same day but still not received and now 20th Dec!!”

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Posted 6 years ago

“Never again. Bought some items showing in stock, paid for them with a 24 hour delivery and waited. Nothing showed!!! Emailed support and nothing. Customer service is shocking, no emails at all. I had to log into my account to find out they were awaiting stock. They were in stock when I ordered??? Really don’t bother with them, steer clear. Luckily I paid using PayPal so go money back. Went to another site and got a far better deal too. Thanks JoshuaJames, your incompetence saved me a few quid. (Try the Jewel Hut).”

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Posted 6 years ago

Joshua James is rated 4.7 based on 21,739 reviews