Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking my item has not arrived and I have emailed you numerous times”

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Posted 4 years ago

“Awful, ordered a gold nomination bracelet with a moon charm, all that arrived was a silver nomination bracelet and a promotional bag. Had to put a query in on the website for back and said they would send me a gold bracelet but nothing about a charm! Really bad customer service”

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Posted 4 years ago

“Always excellent customer service”

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Posted 4 years ago

“Earings were perfect a bit disappointed they came in a plastic bag and not a proper box”

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Posted 4 years ago

“Products very good but need a tracking system on your website ordered beginning off December no date to arrive finally arrived Christmas Eve . Had the same problem before not just Christmas time .”

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Posted 4 years ago

“Extremely disappointed at length of time I waited for arrival of item. Was a 40th gift for my goddaughter ordered in plenty of time and arrived 10 days after her birthday. Will not order anything again from JJ.”

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Posted 4 years ago

“Item never arrived, hardly answering emails or calls. Refused a refund & just told me to wait an extra month for the item.”

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Posted 4 years ago

“Item fine and quality of jewellery great but delivery time shocking”

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Posted 4 years ago

“My mum was very happy with her Christmas charm”

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Posted 4 years ago

“Shocking customer service. Good quality product when eventually arrived. No contact from company after many requests about missing product, didn’t answer phones. When finally stated wanted money back, gained contact. Ordered 5th December product finally arrived Christmas Eve in post. Understand post was delayed but many other items purchased arrived by different companies arrived a lot sooner on post.”

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Posted 4 years ago

“My order was despatched 6th December and arrived 23rd December this was supposed to be 48 hour tracked I completed an online form 2 weeks ago to check where the order was received the response to confirm received have yet to receive a reply No contact number on the website did find one on the web called and it cuts you off. I sent a message on messenger did get a reply stated to wait 18 working days for postage this is not the delivery guideline ps on your website says 3 to 5 It’s not just the fact the delivery was delayed it’s I had no way of checking where it was no tracking and for this reason I am out and will not order from you again. I also raised a PayPal dispute which was active for a week and did not get a response to, this has been closed as I received the item just in time for Xmas. Your products are good and reasonable priced it’s a shame the service does not match.”

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Posted 4 years ago

“I ordered a nomination charm. It arrived in time and was packaged well. Great price too. Thank you”

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Posted 4 years ago

“Product as described and order dispatched quickly - let down by very long delivery by Royal Mail”

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Posted 4 years ago

“Arrived on time ,very happy with my purchase”

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Posted 4 years ago

“While I am perfectly happy with my purchase from Joshua James Jewellery, I must admit to being very disappointed with your customer service. I ordered my wife's xmas present on the 4th of December thinking it should be here in time. I work for the royal mail so I appreciate how busy things have been this year and especially this xmas, with massive back logs and a substantial amount of online orders being made by one and all. Apparently my item had been dispatched, as I had received an email informing me of this on the 6th December, so I wasn't panicking. Yet having still not arrived and there being no tracking number to trace, I contacted the company on the 22nd or 23rd checking that it had definitely been sent, received an automated response and have still not received any formal response (30th December). Thankfully the jewelry arrived on the 24th. Cheers”

Helpful Report

Posted 4 years ago

“I belive they lied about despatch so much so I reordered the items that did not arrive in 13 days only to get a delivery from them on 48 hrs service that I had not requested the contempt for there customers is beyond contempt. Shop elsewhere.”

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Posted 4 years ago

“Always good value and service”

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Posted 4 years ago

“Ordered an item on 9th December 2020 today is 29th December 2020 still not received it yet won't used this site again emailed 3 times now to conplain”

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Posted 4 years ago

“i have emailed this company to say ive been charged £50 for 1 charm i ordered 2 ( let it snow) for my grandaughters for xmas i could not give 1 hers without her sisters this is what i recieved 1 charm 1 blank”

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Posted 4 years ago

“So far always supplied locally or on lineasrequested”

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Posted 4 years ago

Joshua James is rated 4.7 based on 21,739 reviews