Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy good service”

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Posted 3 years ago

“Everything straight forward. Professional and helpful”

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Posted 3 years ago

“Had a personal nomination charm made for my mother in law for mothers day and was really pleased with it. Thankyou”

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Posted 3 years ago

“Charm very nice and delivery very quick definitely use again.”

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Posted 3 years ago

“First Class service, First Class goods. Thought I would give Joshua James a try, the best move I ever made.”

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Posted 3 years ago

“Great service an always delivered on time”

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Posted 3 years ago

“Good value jewellery at affordable prices. I often buy birthday gifts from here.”

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Posted 3 years ago

“Absolutely love my ring 💍 😍 xx”

Joshua James 5 star review on 1st April 2021

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Posted 3 years ago

“Always very happy with purchases”

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Posted 3 years ago

“Excellent service fast delivery”

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Posted 3 years ago

“Great gift for mothets day”

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Posted 3 years ago

“Really good service and quick delivery with great packaging”

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Posted 3 years ago

“I wouldn't order from this store again. I was shocked to discover that the jewellery I'd ordered for Mother's Day was (supposedly) put in the post without any tracking information. I paid for 24 hour delivery, but it took over a week to arrive, and with no tracking information available I'm not sure whether this was actually even dispatched when they say it was. When the items finally arrived, they were posted through the letterbox on a Sunday afternoon by a regular male in a car. No Royal Mail uniform or vehicle in sight. Perhaps they hadn't sent it out in the first place, then after receiving many complaints from me they have used a courier service... No idea, but I don't trust this company. As for paying extra for the 24 hour express delivery and not receiving it for over a week, they blamed Royal Mail, but I contacted Royal Mail and there were absolutely no hold ups in my area or the company's area so I suspect my package wasn't even sent out when they say it was. Read other reviews as this seems a regular occurrence. There is no way to speak to anyone on the phone either. You have to email and then wait for their reply. Not great when your Mother's Day gift is in the post somewhere. I had to tell my mum that the present hadn't arrived despite me ordering in plenty of time and paying for 24 hour express delivery. After ordering from Joshua James I read many reviews where the same concerns as mine were expressed so they obviously haven't learnt from their poor feedback. I wish I'd read reviews before I ordered. Personally, I will never order from this company again as I don't want expensive jewellery delivered via an untraceable service. It should be obvious to any good company that you provide a service where expensive goods are tracked! This is common sense!”

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Posted 3 years ago

“This is the second time I have ordered from Joshua James and would use again. Speedy delivery and great quality item.”

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Posted 3 years ago

“Always well packaged and described as is”

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Posted 3 years ago

“Ordered charm for our 25th wed anniversary came in 2 days really pleased with it thankyou”

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Posted 3 years ago

“Cannot fault this company or their speedy answers to emails if you have any queries. Daughter loved her 18th nomination charm and would definitely use the company again.”

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Posted 3 years ago

“Lovely little earrings that came in a nice little bag.”

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Posted 3 years ago

“Have been using Joshua James for a while now..... always excellent service even with returns ....... can not fault any area of this company .....”

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Posted 3 years ago

“Good price,free delivery & arrived in good time”

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Posted 3 years ago

Joshua James is rated 4.7 based on 21,739 reviews