Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

Write Your review

Tell us how Joshua James made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“🤔”

Helpful Report

Posted 5 years ago

Dear Sir/Madam, I am sorry to hear about the problem with your charm. Please can you contact us at support@joshuajamesjewellery.co.uk and I will try my best to assist you with this. Kind Regards, Joshua James

Posted 5 years ago

“The charm.was beautiful . The braclet wasn't what I expected and had to buy another one”

Helpful Report

Posted 5 years ago

Dear Thank you for taking the time to leave a review. We are pleased that you liked your charm. We are sorry to hear about your bracelet. Please feel free to contact us on support@joshuajamesjewellery.co.uk and we can try and assist you with this. Kind Regards, Joshua James

Posted 5 years ago

“The order process was simple, and no delivery charge a bonus. However, the website suggested the item was in stock. Only found this out after the order was placed and money taken. This meant the item was too late for the intended present.”

Helpful Report

Posted 6 years ago

Dear Chris, Thank you for taking the time to leave a review. We am sorry to hear you did not have a positive experience. We encourage all types of feedback and we then use this to help better our services. If you would like to contact us regarding this issue please contact support@joshuajamesjewellery.co.uk Kind Regards, Joshua James

Posted 5 years ago

“I bought the letter a nomination charm in gold for a friend and it was so nice but another friend bought the letter v and they hadn't told her it was out of stock until she purchased it and it was for a present so now she has to wait for it to be delivered been back in stock”

Helpful Report

Posted 6 years ago

“Pleased with easy ordering process and delivery was prompt but disappointed in the charm as it was much smaller than I had anticipated”

Helpful Report

Posted 6 years ago

“Disappointed with delivery time. Order placed Friday approx 2pm. Confirmation of despatch received at 4pm on same day. Delivery via Royal Mail 48hr. Order did not arrive until Thursday of the following week therefore the recipient received their gift one day late :(”

Helpful Report

Posted 6 years ago

“All is good ordering from JJ. But on my last order I was sent the wrong item and having written an email to try and get it replaced received no response. Disappointing. But will keep trying to get the correct charm.”

Helpful Report

Posted 6 years ago

“It is difficult to ware by myself, I have to find someone to help me.”

Helpful Report

Posted 6 years ago

“The store has a wide selection of the Nomination products I joined as an account holder early December. I found the ordering process good but, I was disappointed with the delay in receiving my 1st order, which also arrived incomplete. I also had a great deal of trouble getting contact with the telephone customer services advisers & getting responses to my enquiry emails, which I tried 1st. Once I did they were great, my issues were resolved by very helpful staff & I have since re-ordered, but after the Christmas period. Its a pity they don't get more staff in at busy times as I'm sure I wouldn't have had the multiple, frustrating multiple problems I had!”

Helpful Report

Posted 6 years ago

“Product is still unused as bought for a gift... looks great and will no doubt be appreciated.”

Helpful Report

Posted 6 years ago

“Item was as described however paid extra for express delivery however the order was placed on 1/1/19 and payment processed on same date. Was not delivered until Saturday 5th, not what I call express delivery..”

Helpful Report

Posted 6 years ago

“Item as described. Little disappointed that had to buy a link to be able to buy a bracelet...but believe this is common with Nomination sales. Delivery didn't arrive on time otherwise would have reviewed as 4 stars.”

Helpful Report

Posted 6 years ago

“Ordered two charms and a bracelet. Charms are lovely. Bracelet was wrong colour. Waited nearly 4 weeks for delivery for one charm that was in stock when ordered.”

Helpful Report

Posted 6 years ago

“I ordered 6 nomination charms at a cost of £114 for Christmas when I did not receive an email regarding delivery I looked at my account to see something was out of stock and therefore none of the order had been dispatched. When I called I was informed that they were now in stock and would be dispatched the next day. I feel that an email to update me with the situation would have been courteous. Also I was disappointed there weren’t any nomination bags or boxes to wrap the charms in only the small pouches were included and there wasn’t any tissue paper or nomination stickers. These charms were bought as gifts and it was a shame I couldn’t present them nicely in the branded pancaking.”

Helpful Report

Posted 6 years ago

“Arrived as ordered. But slow delivery allow a week.”

Helpful Report

Posted 6 years ago

“Accidentally ordered same charm twice and billed twice realised and tried to contact, telephone being ignored continually. Have on a previous occasion sent an online form but it was never replied to. Good products but dreadful communication.”

Helpful Report

Posted 6 years ago

“Hello all, after received my nomination bracelet and opening it I panicked over the size I ordered 15" with a charm at this point I did not realise it was a part of the link as I originally thought it would pop over a link so it looked very small and I emailed you Saturday 15th Dec with my query and still not heard back to date. I have rang also the telephone no advised on the contact us and whoever answers cuts it off straight away. I have reviews page and there are customers who have already complained of this. Otherwise happy with time frame for delivery disappointed with no response. Thank you.”

Helpful Report

Posted 6 years ago

“Jewellery is perfect, but had dispatched email way before item was dispatched, when i questioned this they said they didnt actually have any in stock”

Helpful Report

Posted 6 years ago

“The braclet was nice however it came in no box, but with an unassembled box that the braclet didn’t fit in. Had to buy a charm with the braclet despite not wanting one and it doesn’t look like the picture, it looks cheap and it was more expensive than the braclet.”

Helpful Report

Posted 6 years ago

“The downfall for me was that the charm never came in a solid box. Like I would receive if brought from the store. It's a Christmas gift and having to Make the gift box for it from cardboard was disappointing”

Helpful Report

Posted 6 years ago

Joshua James is rated 4.7 based on 21,739 reviews