Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

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“Product arrived promptly. very good service”

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Posted 6 years ago

“Website easy to navigate payment process was easy for a novice like me and goods arrived as stated and on time”

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Posted 6 years ago

“My order said in stock only to receive an email later to say awaiting stock. Now Christmas Eve and the post has been so I guess my granddaughter will not be getting her Christmas present. Nobody answering the phone. Could have bought elsewhere but as I have used you before without a problem thought it would be fine but obviously not. Not very happy”

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Posted 6 years ago

“Fantastic items but seems as it is Christmas it would of been nice if the nomination bracelet came with a nice box not just the simple plain boxes it normally comes with, just lucky I had a box here from last year of which I bought else where.”

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Posted 6 years ago

“My first order arrived within timescale. Still awaiting my second order. Sent umpteen emails. Tried to phone many times no on answers and now the phone appears unresponsive! I wanted the gifts for Christmas. They emailed several days after order that they were awaiting goods from their supplier, however you are still able to order online. I do not normally leave feedback but am extremely unhappy at the customer service. Wish Id read emails as I would have ordered elsewhere”

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Posted 6 years ago

“my order comes in 2 days , best jewellery website ever + i hope if there's more new item specially from swarovski”

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Posted 6 years ago

“100%positive!”

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Posted 6 years ago

“Ordering was easy however the item which was ‘in stock’ when I placed the order was then ‘awaiting stock’ with no obvious communication or date for stock arrival. With a deadline of Christmas this was a worry but when enquired JJ were a little vague but did say it would be with me before Christmas. True to their word it was, but their communication needs to be much clearer. The product is excellent and well packaged including a festive gift envelope. I bought another which didn’t have the in/out stock issue and that transaction was excellent.”

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Posted 6 years ago

“Fast delivery service! Can’t wait to order more.”

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Posted 6 years ago

“Excellent service. Easy to follow website, ease of ordering and fast delivery. Would recommend”

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Posted 6 years ago

“Easy transaction fast delivery perfect Christmas present and will be using again. Thanks for an amazing service”

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Posted 6 years ago

“I ordered a football boot nomination charm and when it arrived I was so pleased with it. My dad will be so happy with it as he is hard to buy for. Service and quality was excellent.”

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Posted 6 years ago

“Poor customer service. Parcel never received. No feedback after sending 2 emails. Will continue to try as would hope for a full refund. Very disappointed as was a Christmas present.”

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Posted 6 years ago

“Have not received my item and have sent 2 emails to your company to enquiry about this, both with no reply. Have tried to phone on multiple occasions and it rings out. Have ordered from yourselves many times before and have no issues. It’s has been over 1 week since I sent the first email on your “Help” page with no response.”

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Posted 6 years ago

“Placed order on website which was easy to use. Order received quickly. Many thanks”

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Posted 6 years ago

“Excellent service fast delivery. Will buy from them again.”

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Posted 6 years ago

“Never received the order, emailed customer service, who sent an automated response saying they'd be in touch. Still waiting!!”

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Posted 6 years ago

“Iv been really happy before with the delivery from Joshua James before but this year I ordered 3 charms early in December and theyv still not arrived so prob won’t be in time for Xmas now, and I had no reply from my email asking for an update, disappointing as it still hasn’t arrived”

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Posted 6 years ago

“Very pleased with my charms service very good”

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Posted 6 years ago

“Lovely item well packaged pleased with prompt delivery and incentive of free nomination jewellery box”

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Posted 6 years ago

Joshua James is rated 4.7 based on 21,739 reviews