Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good selection, free and very fast delivery also comes with a small box that is self assemble”

Helpful Report

Posted 6 years ago

“I placed an order for an 'in-stock' item over 2 weeks ago. Money was taken from my account immediately, then I received an email informing me the item was awaiting stock and would be dispatched in 3-5 days. After emailing them after the due date, I received an update that my order was now dispatched and an estimate of 2-3 days was given. After a further 4 days, I'm still waiting. Never again...”

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Posted 6 years ago

“I have ordered nomination charms several times from JJ. They always arrive promptly, well packaged and exactly as expected.”

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Posted 6 years ago

“very happy with quality of products”

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Posted 6 years ago

“Excellent- very fast service”

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Posted 6 years ago

“Very good service”

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Posted 6 years ago

“I have always use this company with no issues over the last couple of years, then after ordering items that said in stock I was then sent an email stating awaiting stock! Not answering the phone or my emails what’s going on!!! Items needed for Christmas!!!”

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Posted 6 years ago

“Utter rubbish ..when I ordered it said items in stock .. then received message about supplies not being available ... trying to phone no answer.. nothing back off email message ..only a message about receiving my message...”

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Posted 6 years ago

“Shocking service. No answer on phone & email response does not hold water. Waiting for order for over two weeks now. What is going on....this company used to be good. Still waiting for goods.”

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Posted 6 years ago

“Nomination charms arrived early and are well worth the cost. Son was very happy with his birthday present.”

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Posted 6 years ago

“Shocking ‘Customer Service’! Only half my order arrived when all showing ‘in stock’ on website! When trying to contact them by phone or email they do not respond! I needed to know I will receive my stuff for Christmas as their gifts! I’m returning it all back to them & will never use the site again! ‘Customer Service’ is disgusting!”

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Posted 6 years ago

“Very nice charm. Item arrived quickly.”

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Posted 6 years ago

“Really efficient ordering process and very prompt delivery. Really impressed!”

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Posted 6 years ago

“Love my bracelet, can’t fault it. However, I was worried when it hadn’t arrived after over a week, only to be told it was out of stock and would be sent when back in. I wouldn’t of minded but had an email the day after I purchased it to say it had been dispatched.”

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Posted 6 years ago

“very impressed with every thing , (well done ) i have told friends and family how good you are we will be using you again thank you and a merry Christmas”

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Posted 6 years ago

“I recently purchased several items from Joshua james and I must say I was very disappointed with the service I received. First of all I ordered these items as it said it would take 2-3 working days and they were for a birthday present. I then waited days before receiving an email telling me they were awaiting stock! Why wasn’t I told this when I ordered? All round it has took 16 days for me to receive these items - meaning they are now a late present! I tried calling them but no answer and I sent an email and got a reply then sent an email back explaining I wasn’t happy but I haven’t even had a reply! They are quick to take your money but not quick to inform you that they don’t have the items in stock!!”

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Posted 6 years ago

“Absolutely disgusted with the service I have received. Like a number of recent reviewers, placed an order for in stock items and then failed to receive them. However, all of this is made so much worse by the fact that they do not answer the phone ever, or respond to emails, leaving you unable to work with them to resolve the issues. The items I bought were for a leaving present. I had to spend again to get the items somewhere else, leaving me out of pocket. The items have now arrived and I don't need them anymore, so will have to risk returning them. I have lost all faith in the company and therefore am worried about ever getting my money back. Terrible. Do not use them!”

Helpful Report

Posted 6 years ago

“Placed an order on the 9th of December and paid the extra for Express UK Delivery, would have expected to have it on the 14th at the latest as post can come late this time of year. Still no sign of it arriving, have tried contacting them about the order but have been waiting a few days now. Order was a Christmas present for my mother and doesn't seem like it's going to arrive at all now so am out of pocket and have to find an alternative gift at short notice.”

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Posted 6 years ago

“Delivery service very poor states on website between 2-4days. Received an email on the 10th saying my item was dispatched, I’m now on day 8 and still no sign of my order. Sent an email asking about my order and still waiting on a reply.”

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Posted 6 years ago

“We ordered three charms separately. They arrived joined together. There are no instructions about how to separate them for the three people for whom they are intended. I did an online enquiry and got an automated 'We will deal with your query'. That was three days ago. Not impressed.”

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Posted 6 years ago

Joshua James is rated 4.7 based on 21,739 reviews