Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,734 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,734 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely earrings, good value for money.”

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Posted 2 years ago

“Excellent Customer Service, would highly recommend buying from Joshua James Jewellery. Totally deserving of the 5 stars I have awarded. ✨🌟”

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Posted 2 years ago

“Good service, no problems at all. Would definitely use again”

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Posted 2 years ago

“Bought a nomination charm for my neices 40th birthday. Great site lovely packaging and free delivery. Very pleased with whole process.”

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Posted 2 years ago

Hello Sheila, Thank you very much for your review. We are so pleased to hear you are happy with your order. Kind regards, The JJ team x

Posted 2 years ago

“Great service, prompt delivery. Thank you”

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Posted 2 years ago

“Ordered earrings to be sent in a hurry as guest was flying to Germany and needed them before leaving. Paid extra for DPD service and whilst we were at home the entirety of the two days they "attempted" delivery, we were left a not that the goods were held in another town and when we rang that DPD office, never an answer. Earrings finally arrived and now we've had to pay to post them onward to Germany. We called Joshua James customer service as was told it was out of their hands. JJ, suggestion for you: choose a reliable delivery service if you want satisfied customers”

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Posted 2 years ago

Hello, Thank you for your review. We are so very sorry to hear your order was delayed with DPD. If you ever have this issue again, please contact us straight away and we can speak with DPD for you. Kind regards, The JJ team x

Posted 2 years ago

“First class service - will definitely use again.”

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Posted 2 years ago

Hello Peter, Thank you very much for your review. We are so pleased to hear you are happy with your order and the service provided. Kind regards, The JJ team x

Posted 2 years ago

“Fabulous service. So easy to order and extremely quick to receive in lovely packaging! Would very much recommend!”

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Posted 2 years ago

“Great service from start to finish”

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Posted 2 years ago

“Beautiful piece of jewellery , for the price”

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Posted 2 years ago

Hello Katie, Thank you very much for your review. We are so pleased to hear you are happy with your order. Kind regards, The JJ team x

Posted 2 years ago

“i always buy my nomination charms from joshua james since my daughter bought me the bracelet few years ago,but recently i odered wrong item,but nothing was a problem from returning it to exchanging for correct item such a good jewelers to deal with”

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Posted 2 years ago

“Didn’t receive my order yes due to my own fault not adding apart in the address but yes the company should of emailed and raised the error with me before dispatching the order now over £60 out of pocket”

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Posted 2 years ago

Hello Rachel, Thank you for your review. Unfortunately as you entered your address incorrectly, this has resulted in your order not being delivered to you. We can not check every address for customers as it is your responsibility to enter your address correctly. As stated to you on the phone, we can only hope Royal Mail will return your parcel to us and we can of course re-send this out to you. Kind regards, The JJ team x

Posted 2 years ago

“Product was nice and reasonably priced. But disappointing I ordered next day delivery and it didn't come next day. It took 2 working days. I understand there have been various postal strikes but don't offer something you aren't 100% certain you can deliver.”

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Posted 2 years ago

Hello Billy, Thank you for your review. We are very sorry to hear you are not happy with your delivery. I have had a look at your order and can see you placed this on a Saturday. As we do not dispatch orders on weekends we could not send this out to you until Monday. All of this information is stated when you select your shipping method and also in our help and contact section on our website. Kind regards, The JJ team x

Posted 2 years ago

“I’m very pleased with the quality and price of the bracelet I received. I will highly recommend you to others.”

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Posted 2 years ago

“Delived quickly and efficiantly”

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Posted 2 years ago

“Bought a birthstone necklace with little silver tag with name engraved very pretty and niece loved it”

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Posted 2 years ago

“Poor. Placed my order, received confirmation email, then a second email saying my order was cancelled, without explanation.”

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Posted 2 years ago

Hello Gary, Thank you for your review. We are so very sorry your order was cancelled. Unfortunately our supplier had discontinued the earrings your ordered. I can confirm we did send you an email regarding this. If this was not received please check your junk/spam mailbox. Again, we are very sorry about this and any inconvenience caused. Kind regards, The JJ team x

Posted 2 years ago

“I usually order all charms and bracelets from Joshua James when needed for gifts but after waiting over 14 days before they will do anything for £70 worth of an order that has gone missing I won't be again!”

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Posted 2 years ago

Hello Laura, Thank you for your review. We are so very sorry your order was never delivered for you but I can see we have now sent you a replacement order. Kind regards, The JJ team x

Posted 2 years ago

“I bought 2 nomination charms for my wife she loved them and will buy more in the future”

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Posted 2 years ago

“I like the nomination charms myself and daughters buy them for each other for birthdays and Christmas they are lovely”

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Posted 2 years ago

Joshua James is rated 4.7 based on 21,734 reviews