Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,738 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,738 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the nomination charms we liked were in stock and delivered within a couple of days”

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Posted 3 years ago

“I’ve been a customer of yours for a year now and bought plenty from you. I purchase a personalised charm Boxing Day this year and was told it would take 3-5days to be dispatched. I then contacted customer services again as the item was still saying waiting for dispatched, to be told the charm still hadn’t be personalised and that the charm won’t be dispatched until the end of next week! Not only am I understanding of the busy period and bank holidays. Not once was i informed of this, I had to chase. This charm as you’ll see is for a big birthday, that has now passed a week ago !”

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Posted 3 years ago

Hello Jody, We are so very sorry we were unable to fulfil your order in time for you. Due to unforeseen circumstances, our engraver had to be off work and we were unable to dispatch our engraved orders. Please accept our sincere apologies on this. Kind regards, The JJ team x

Posted 3 years ago

“Order delivered nice and quick 😁”

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Posted 3 years ago

“Had exactly what I was looking for, received delivery promptly”

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Posted 3 years ago

“Great quality and price. Would highly recommend”

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Posted 3 years ago

“Poor communication and not receiving goods never look into matters no help at all”

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Posted 3 years ago

Hello Tracey, We are very sorry you were not happy with your order. I have had a look at your account and can see your delivery address was not entered in full which resulted in Royal Mail not being able to deliver this to you. If you require any further help with this, please do not hesitate to contact us. Kind regards, The JJ team x

Posted 3 years ago

“Absolutely gutted, bought my mum the nomination bracelet and it snapped”

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Posted 3 years ago

Hello Amy, We are so sorry to hear your bracelet snapped. Please contact us and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“This is the second time I have ordered from Joshua James and I have found their service to be reliable, easy to use and the jewellery order presented with an additional touch you don't get from other jewellers.”

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Posted 3 years ago

“Excellent quality”

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Posted 3 years ago

“Great service and lovely jewellery. I would recommend Joshua James to everyone.”

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Posted 3 years ago

“Ordered earrings for my daughter on 22nd November, paid extra for express delivery, card payment taken from my bank immediately but, the goods never arrived. Had problems contacting this company but, when I eventually got through they said that they would dispatch them via courier immediately. That was on 13th December, it is now 22nd December and they have still not arrived. Cannot now get in touch with them to ask them to cancel the order and refund my card payment.”

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Posted 3 years ago

Hello Kerry, We are so sorry to hear this. I have just checked your tracking for your replacement earrings and can see that Royal Mail has still not delivered this so please accept my sincere apologies. Please contact us and we can get this sorted for you straight away. Kind regards, The JJ team x

Posted 3 years ago

“Ordered and paid for earrings on the 22nd November. Still waiting for delivery”

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Posted 3 years ago

“Lovely items, great prices and the speed of delivery is amazing!”

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Posted 3 years ago

“Classic Rose Gold & Turquoise Mother of Pearl Flower Charm Nomination Classic Rose Gold & Turquoise Mother of Pearl Flower Charm. Our grandaughter chose this charm for Christmas as she already has a bracelet and charms. It very speedily however the charm was damaged. I phoned their customer services department and spoke to Jade who immediately apologised and said she would send out a replacement. This also arrived speedily and undamaged. Very impressed with the CS team.”

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Posted 3 years ago

“Ordered frequently from here, great products, love them!”

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Posted 3 years ago

“Item was really good and delivery was fast”

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Posted 3 years ago

“Very good quick delivery”

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Posted 3 years ago

“Excellent all round, easy to order and very quick posting. Would definitely recommend to use this site.”

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Posted 3 years ago

“My wife has a Nomination bracelet consequently at Christmas I like to add to her collection of charms. I have found that Joshua James has a great collection and variety of charms in stock for immediate delivery. If it is not in stock they can get it to you within a short period. They have never let me down in all the 5/6 years I have been dealing with them. This year though I did find the website a bit busy with things popping up with suggestions when trying to browse.”

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Posted 3 years ago

“Never had an issue with purchasing from Joshua James Jewellery. Items have always arrived on time and we'll packaged.”

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Posted 3 years ago

Joshua James is rated 4.7 based on 21,738 reviews