Joshua James Reviews

Name: Joshua James
Address: 2 The Weir, Hessle, East Riding of Yorkshire
Rating: 4.67

4.7 Rating 21,739 Reviews

96 %

of reviewers recommend Joshua James

4.7

Based on 21,739 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01482 638960

Email:

support@joshuajames.com

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Joshua James 5 star review on 5th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

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Posted 3 years ago

“Excellent service from purchase to delivery.”

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Posted 3 years ago

“Delighted, very prompt delivery. Items as described. Very good service”

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Posted 3 years ago

“charms came well packaged and very fast delivery”

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Posted 3 years ago

“Excellent service, have used before and will use again 👍”

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Posted 3 years ago

“Charm was so well done, my mum loved it! Will definitely use you again and would recommend.”

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Posted 3 years ago

“Love my nomination charms & bracelets from Joshua James, lots of designs to choose from, website easy to use and my items are always delivered quickly and well wrapped.”

Joshua James 5 star review on 21st March 2021

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Posted 3 years ago

“Really pleased with the service. Bought and received within a week.”

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Posted 3 years ago

“It was just what I wanted and delivered straight away”

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Posted 3 years ago

“Beautiful necklace purchased for my grandsons girlfriend’s 18th birthday. She was delighted with it. The actual chain felt like good quality. It was so pretty.”

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Posted 3 years ago

“Very good company to deal with, value for money, & the parcel arrived on time”

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Posted 3 years ago

“Always pleased with my purchase. Good quality charms and arrives well packaged and on time :)”

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Posted 3 years ago

“Brilliant service and easy to use excellent”

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Posted 3 years ago

“Brilliant online service. Would certainly use again. Speedy delivery.”

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Posted 3 years ago

“Purchased nomination charm as a gift. Item arrived damaged. Sent 2 emails with images requesting replacement or refund. Received no reply!! The support phone number goes through to an automated voicemail with no option to speak to anyone. Ended up out of pocket and having to buy another gift. DO NOT RECOMMEND”

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Posted 3 years ago

“I had to purchase a link for a friends nomination bracelet from the ‘company’ that makes them ... it was impossible !!! Eventually found it at Joshua James ... fantastic service - I was so impressed with their professional service ...”

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Posted 3 years ago

“Lovely heart charm with sister on for my sisters birthday. It will be a nice addition to her bracelet.”

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Posted 3 years ago

“If I could score 0 I would , sent for a Mother’s Day charm 3 weeks in advance on next day delivery , they sent the wrong charm and the wrong invoice so I messaged them as if you ring them it tells you to fill out the contact form, they took 4 days to reply and apologised and said send it back . I messaged back to say I needed a return label for dpd four days later a message to say they would email one . It never came so I contacted them again 2 days later a message to say they would send another ( another ! They never sent one in the first place) It was getting closer to Mother’s Day so I returned the charm with Royal Mail with a note inside explaining everything , someone signed for it the next day , 4 days later I contacted them again to ask what was happening they messaged back saying could I send proof that I’d posted it and describe the package so they could find it fgs. The Friday before Mother’s Day I got an email to say they had found it but they had no Mother’s Day charms left ! They are useless and will never order from them again , I recommend anyone thinking of ordering read the reviews first as I wish I had ! And I recommend Joshua James improve there customer contact”

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Posted 3 years ago

“Great service - fast delivery, lovely packaging and exactly as described. Thank you.”

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Posted 3 years ago

“Bought a nomination charm for my granddaughter in nz. Delivery here in uk within a few days of ordering, with a lovely presentation box. Will be buying again from JJ Jewellery.”

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Posted 3 years ago

Joshua James is rated 4.7 based on 21,739 reviews