www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with bracelet purchased, it was brought for a gift and was very happy with it. Would recommend if looking to buy as a gift!”

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Posted 5 days ago

“Lovely open heart necklace. Only slight negative is that the chain is a bit short for me but the heart is perfect.”

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Posted 1 week ago

“I had the wrong item sent but eventually everything was sorted and the correct item was posted promptly. Happy with my necklace very nice.”

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Posted 1 month ago

“A very pretty necklace and good length. Granddaughter's favourite colour is blue.”

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Posted 1 month ago

“Nice little ring..shame it didn’t come in a ring box , instead of a plastic bag ! Good quality for the price though”

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Posted 2 months ago

“Lovely pieces. I initially got the wrong item and the customer service was outstanding in terms of speed and resolution. Will be ordering again.”

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Posted 2 months ago

“Lovely value jewellery x long delivery though”

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Posted 2 months ago

“Great ring, reasonably priced. Delay from ordering to despatch and my email asking for an update wasn't replied to. However, as it's Christmas I would concede it's a busy time!”

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Posted 2 months ago

“One of the few places I can buy clip on earrings. I now have three more pairs all of which look every bit as good as they are shown online and even before any discount applied represent really good value for money. I shall definitely look at Jon Richard site first next time I'm looking for clip ons.”

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Posted 3 months ago

“Pendant was lovely I brought it to wear with my dress for new year lots of sparkle just what I wanted very prompt service.”

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Posted 3 months ago

“I am very glad with my gift. Good quality and fast delivery. Would recommended if you wanna surprise your loved one. Thank you”

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Posted 3 months ago

“Prompt response to order, and very good with refunds”

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Posted 3 months ago

“Perfect product, delivered in a good timescale. Disappointed it arrived scrunched up in a plastic bag”

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Posted 4 months ago

Hi, Thank you for this feedback, this helps us to improve our customer experience in the future. We are glad to hear that you are happy with your product! Team Jon Richard

Posted 4 months ago

“Fantastic service and good quality”

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Posted 4 months ago

“good quality earrings , nice packaging and prompt delivery”

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Posted 5 months ago

“Necklace didn't hang the same on me as your model. Had to return for refund. Customer service made the return for a refund simple. It was a shame because it was a very sweet two line necklace.”

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Posted 5 months ago

“Ordered 2 pairs of earrings and they arrived super quick and they are very pretty”

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Posted 5 months ago

“I used to purchase Jon Richard items from my local Debenhams and they were always of good quality. Unfortunately Debenhams closed down but then a concession opened within the next store on a retail park. It far from where I live. I nipped in recently and saw a numbers of items which I wanted to purchase. The Jon Richard assistant was really helpful. I chose the items I wanted to buy and presented my blue light card. The assistant asked the NEXT manager if blue light could be applied as she hadn’t been asked this before. The NEXT manager was quite abrupt stating ‘ no we are a concession’. I took my phone out in the shop logged onto the job Richard website and selected all the items to purchase (even added something additional). I qualified for free delivery and items were shipped to my home within a couple of days. The quality of the items is fantastic. I will definitely be making further purchases online rather than in store. It’s a shame as the JR member of staff was really helpful.”

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Posted 5 months ago

“Quality jewellry in beautiful packaging.”

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Posted 6 months ago

“The jewellery i have bought is for my two maids of honour and its jus perfect and a grest price”

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Posted 6 months ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews