www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely Jewellery but I had a terrible experienve trying to get A Toggle bracelet gift box that was broken Replaced. I spent over £200 in all for all my bridesmaids. They wanted evidrnce of the broken box and reference. To buy one was costing £4 plus £3 postage Why when it was faulty should I have to pay an extra £7. My last email was ignored.”

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Posted 1 week ago

“i don't have any experience i want help only her”

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Posted 1 week ago

Hi there, Please reach out to our customer service team as customerservice@jonrichard.com Thanks,

Posted 1 week ago

“Delivery was brilliant but the brooch wasn't. After great difficulty in trying to unattach the item from the box, the delicate fastening pin became bent, and despite straightening it, it continued to pop open and fall off my dress. I was disappointed as I wanted to wear this heart shaped brooch on Valentine's Day in tribute to my late husband., and when it fell to the ground on the day I felt lost. I appreciate that I could have returned it, but really didn't have the want to do so. I submitted this review for the company to look at the packaging and make it easier for those with less nimble fingers; and advise those who are purchasing the broach to take care when unpacking it.”

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Posted 2 weeks ago

“Didn't receive my items”

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Posted 1 month ago

“Well the jewellery I have received has been lovely, my last order has gone missing, so I'm having to see if I can find it at my Royal mail depot.”

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Posted 2 months ago

“Earrings arrived without a gift box. Made in Thailand on the card. Overpriced for quality of product. Won't bother again.”

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Posted 2 months ago

“I’ve emailed their customer service team but have not received any response back”

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Posted 3 months ago

“Disappointed with the quality of the jewellery and the boxes they are in.”

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Posted 3 months ago

“Products are lovely but they come with no boxes which isn’t great as it’s a gift.”

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Posted 3 months ago

“Purchased 2 pairs of Nice clip on earings but unfortunately the rubber piece at the back of both pairs fell off upon first wearing and I can’t manage to put it back on.”

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Posted 5 months ago

“The quality of the items I ordered were not what I hoped for but I returned them & have gotten a very prompt refund.”

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Posted 5 months ago

“Ordered some earrings , paid for next day delivery. They arrived over a week late.”

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Posted 6 months ago

“The back of one of the earrings broke after only wearing it for 2 days!”

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Posted 7 months ago

“I received the wrong item and it was for my daughters prom. I then had to return the item and pay my return postage, having already paid for express delivery! I asked for the cost of the return postage to be covered in my item refund and it was not! Ordered the correct item elsewhere and received it correctly and in time for the prom. Won't be buying from here again!”

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Posted 8 months ago

“Not happy with the service provided the wrong earrings were sent I repeatedly emailed customer service I had no reply I will never order from them again.”

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Posted 8 months ago

“I really love the jewellery. The reason I rate it 2 because I order 3 pieces to gift to someone and only one came into the original box”

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Posted 8 months ago

Hi there, We are so sorry to hear this, please reach out to customerservice@jonrichard.com if you are missing items from your delivery. Kind regards, Jon Richard

Posted 8 months ago

“Lovely earring and necklace set. Shame about the customer service weeks waiting for item to arrive and no response about where it is until the day it arrived. I wouldn’t take the risk of ordering from this site again.”

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Posted 9 months ago

“I thought the product was a much lower quality than that expected.”

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Posted 10 months ago

Hi there, We are sorry to hear this - If you are not completely satisfied with your purchase you can return your item for a full refund using our free returns service. Kind regards, Jon Richard

Posted 10 months ago

“The despatch email, should have contained tracking information, but didn't. It said to contact you via email if the article hadn't arrived after 5 days which it didn't. I emailed you twice but got no reply. You do not have a phone number to call customer support, hence the poor score There is no live chat or telephone number, amd you ignore emails. You never replied, the bracelet just turned up after about 8 days”

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Posted 10 months ago

“I was a bit let down as these earrings for were my civil wedding ceremony and as soon as I put them on, they broke. They were the clip ons, but that's still unaceptable.”

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Posted 1 year ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews