www.JonRichard.com Reviews

Name: www.JonRichard.com
Address: Tilson Road, Manchester
Rating: 4.36

4.4 Rating 4,979 Reviews

83 %

of reviewers recommend www.JonRichard.com

4.4

Based on 4,979 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

webservice@jonrichard.com

Location:

Tilson Road
Manchester
M23 9GF

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www.JonRichard.com 5 star review on 4th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a four leaf clover bracelet but I was sent a completely different item. I returned this bracelet but Jon Richard refused to refund the delivery costs saying they only refund in cases of faulty goods. I think this absolutely disgusting as they are at fault for sending the wrong item in the first place. I would never buy from or recommend Jon Richard again.”

Helpful Report

Posted 3 days ago

“I ordered my delivery almost 2 weeks ago and my delivery has not come. The customer service is horrible and there has been no progression.”

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Posted 1 month ago

“absolutely atrocious customer service. From ignored emails, to not sending my item to me on time, to cancelling my order completely without an apology or explanation. Doesn't even deserve 1 star”

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Posted 1 month ago

“My order got cancelled the day after it was due to be delivered, this left no time to order from anywhere else in time for Christmas delivery. Very disappointed”

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Posted 1 month ago

“Returned items 2 weeks ago for a refund. They have not acknowledged receipt of the items or been in touch at all. I've emailed Customer Services 3 times. This is unacceptable. I just want my money back.”

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Posted 1 month ago

“Very pretty earings. But the stones get caught in my hair. When I take them out”

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Posted 1 month ago

“Very disappointed , the set is very tiny not what I expected . The packing was just in a small plastic bags . It should have been packed as shown on the website .”

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Posted 1 month ago

“We have returned the item that we purchased as the clasp was broken. We are awaiting a refund and have had no correspondance from Jon Richard.”

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Posted 2 months ago

“Very bad quality”

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Posted 2 months ago

“The product I got was disappointing Very smaller than the picture and and not standard quality , not worth price”

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Posted 2 months ago

“After my item not being delivered and numerous emails to customer service I still haven’t heard back and this was a Christmas present!! I’d like full refund !”

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Posted 2 months ago

Hi there, If you have reached out to customerservice@jonrichard.com, please do check your junk for any replies! Kind regards,

Posted 2 months ago

“Packaging was poor and earrings arrived damaged. A real shame as the earrings were beautiful.”

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Posted 2 months ago

“Earrings arrived bent, sent email 11 days ago and no reply. Last time I waste my money and no I do not recommend Jon Richard.”

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Posted 2 months ago

Hi there, Please may I ask which email you have reached out to? Our CS team haven't received any emails in regards to your order. Please do reach out to customerservice@jonrichard.com. Kind regards

Posted 2 months ago

“Didn't send me all of my order. Then refunded me the item that had been sent (which was pretty cheeky as it was less then the other item)”

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Posted 2 months ago

“Never received my items, got an email from PayPal to say I had been refunded, no explanation from you at all.”

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Posted 2 months ago

“Ordered an item as a gift. More than a week later received email saying it was unavailable and refund issued. Suggests poor system.”

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Posted 2 months ago

“Had an email to say my item had been dispatched then another to say my refund had been processed… No reason given! Very disappointing”

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Posted 3 months ago

“Still waiting for my necklace to be delivered. Ordered more than 2 weeks ago!”

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Posted 3 months ago

“Terrible service, I purchased two items for Christmas, last update sent was that the order was being processed then heard nothing. 3 weeks later still nothing so after chasing this up several times by email was told the items must be lost in transit and are now out of stock!! I doubt they were even posted as I didn’t get a dispatch notification. I can’t find the items in stock anywhere else so there will be a very disappointed child on Christmas Day. Would never use this site again, my advice, buy elsewhere!!”

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Posted 3 months ago

“First order, had an email saying dispatched item then the next day a refund email because they were out of stock. I Emailed to confirm which was the correct email I had received and had absolutely no response.”

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Posted 3 months ago

www.JonRichard.com is rated 4.4 based on 4,979 reviews